{"id":8656,"date":"2026-09-15T17:42:43","date_gmt":"2026-09-15T10:42:43","guid":{"rendered":"https:\/\/docx247.com\/?post_type=product&#038;p=8656"},"modified":"2026-09-16T11:09:54","modified_gmt":"2026-09-16T04:09:54","slug":"quan-tri-dich-vu-nha-hang-trong-khach-san-vnu","status":"publish","type":"product","link":"https:\/\/docx247.com\/en\/tai-lieu\/quan-tri-dich-vu-nha-hang-trong-khach-san-vnu\/","title":{"rendered":"Qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n VNU \u2013 \u0110\u00e1p \u00e1n tr\u1eafc nghi\u1ec7m \u0110\u1ea1i h\u1ecdc Qu\u1ed1c gia H\u00e0 N\u1ed9i (File DOCX)"},"content":{"rendered":"<p><strong>\ud83d\udcd8 QU\u1ea2N TR\u1eca D\u1ecaCH V\u1ee4 NH\u00c0 H\u00c0NG TRONG KH\u00c1CH S\u1ea0N VNU \u2013 \u0110\u00c1P \u00c1N TR\u1eaeC NGHI\u1ec6M \u0110\u1ea0I H\u1eccC QU\u1ed0C GIA H\u00c0 N\u1ed8I<\/strong><\/p>\n<p><strong>\ud83d\udc41 XEM TR\u01af\u1edaC 20\u201330% N\u1ed8I DUNG<\/strong><\/p>\n<p>Ng\u01b0\u1eddi d\u00f9ng c\u00f3 th\u1ec3 xem tr\u01b0\u1edbc kho\u1ea3ng 20\u201330% n\u1ed9i dung c\u1ee7a t\u00e0i li\u1ec7u 30 trang tr\u01b0\u1edbc khi quy\u1ebft \u0111\u1ecbnh t\u1ea3i b\u1ea3n \u0111\u1ea7y \u0111\u1ee7.<\/p>\n<p>Ph\u1ea7n xem tr\u01b0\u1edbc gi\u00fap ki\u1ec3m tra:<\/p>\n<ul>\n<li>C\u1ea5u tr\u00fac t\u00e0i li\u1ec7u.<\/li>\n<li>C\u00e1ch tr\u00ecnh b\u00e0y.<\/li>\n<li>D\u1ea1ng c\u00e2u h\u1ecfi.<\/li>\n<li>C\u00e1ch b\u1ed1 tr\u00ed \u0111\u00e1p \u00e1n.<\/li>\n<li>M\u1ed9t ph\u1ea7n n\u1ed9i dung th\u1ef1c t\u1ebf c\u1ee7a t\u00e0i li\u1ec7u.<\/li>\n<\/ul>\n<p><strong>\ud83d\udce5 NH\u1eacN FILE DOCX \u0110\u1ea6Y \u0110\u1ee6<\/strong><\/p>\n<p>Sau khi thanh to\u00e1n th\u00e0nh c\u00f4ng, ng\u01b0\u1eddi d\u00f9ng c\u00f3 th\u1ec3 t\u1ea3i file DOCX \u0111\u1ea7y \u0111\u1ee7 30 trang v\u1ec1 m\u00e1y \u0111\u1ec3 s\u1eed d\u1ee5ng trong qu\u00e1 tr\u00ecnh h\u1ecdc t\u1eadp, luy\u1ec7n t\u1eadp v\u00e0 \u00f4n thi.<\/p>\n<p><strong>\ud83d\udcb3 THANH TO\u00c1N QUA VNPAY<\/strong><\/p>\n<p>Thanh to\u00e1n nhanh ch\u00f3ng, thu\u1eadn ti\u1ec7n qua VNPAY. Sau khi giao d\u1ecbch th\u00e0nh c\u00f4ng, h\u1ec7 th\u1ed1ng cung c\u1ea5p t\u00e0i li\u1ec7u \u0111\u1ec3 ng\u01b0\u1eddi d\u00f9ng t\u1ea3i xu\u1ed1ng.<\/p>\n<p><strong>\ud83c\udfaf \u00d4N \u0110\u00daNG TR\u1eccNG T\u00c2M \u2013 TRA C\u1ee8U NHANH \u2013 TI\u1ebeT KI\u1ec6M TH\u1edcI GIAN<\/strong><\/p>\n<p>T\u00e0i li\u1ec7u \u0110\u00e1p \u00e1n tr\u1eafc nghi\u1ec7m Qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n VNU \u2013 \u0110\u1ea1i h\u1ecdc Qu\u1ed1c gia H\u00e0 N\u1ed9i g\u1ed3m 30 trang, \u0111\u01b0\u1ee3c chu\u1ea9n b\u1ecb nh\u1eb1m h\u1ed7 tr\u1ee3 sinh vi\u00ean luy\u1ec7n t\u1eadp c\u00e2u h\u1ecfi, ki\u1ec3m tra \u0111\u00e1p \u00e1n, h\u1ec7 th\u1ed1ng h\u00f3a ki\u1ebfn th\u1ee9c v\u1ec1 t\u1ed5 ch\u1ee9c v\u00e0 qu\u1ea3n tr\u1ecb ho\u1ea1t \u0111\u1ed9ng nh\u00e0 h\u00e0ng, ph\u1ee5c v\u1ee5 \u0103n u\u1ed1ng, x\u00e2y d\u1ef1ng th\u1ef1c \u0111\u01a1n, qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1, ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5, chi ph\u00ed v\u00e0 tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng trong m\u00f4i tr\u01b0\u1eddng kh\u00e1ch s\u1ea1n, \u0111\u1ed3ng th\u1eddi h\u1ed7 tr\u1ee3 \u00f4n t\u1eadp, \u00f4n thi hi\u1ec7u qu\u1ea3.<\/p>\n<p>\ud83c\udf7d\ufe0f Qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n l\u00e0 h\u1ecdc ph\u1ea7n c\u00f3 th\u1ec3 li\u00ean quan \u0111\u1ebfn c\u01a1 c\u1ea5u t\u1ed5 ch\u1ee9c b\u1ed9 ph\u1eadn Food &amp; Beverage, m\u00f4 h\u00ecnh nh\u00e0 h\u00e0ng, quy tr\u00ecnh ph\u1ee5c v\u1ee5, k\u1ef9 thu\u1eadt ph\u1ee5c v\u1ee5 b\u00e0n, x\u00e2y d\u1ef1ng th\u1ef1c \u0111\u01a1n, qu\u1ea3n l\u00fd \u0111\u1eb7t b\u00e0n, t\u1ed5 ch\u1ee9c buffet v\u00e0 ti\u1ec7c, qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1, nguy\u00ean li\u1ec7u, h\u00e0ng t\u1ed3n kho, chi ph\u00ed, doanh thu, v\u1ec7 sinh an to\u00e0n th\u1ef1c ph\u1ea9m, x\u1eed l\u00fd ph\u00e0n n\u00e0n v\u00e0 n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5.<\/p>\n<p>N\u1ed9i dung h\u1ecdc t\u1eadp c\u00f3 th\u1ec3 gi\u00fap ng\u01b0\u1eddi h\u1ecdc hi\u1ec3u c\u00e1ch t\u1ed5 ch\u1ee9c ho\u1ea1t \u0111\u1ed9ng nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n t\u1eeb kh\u00e2u chu\u1ea9n b\u1ecb, \u0111\u00f3n ti\u1ebfp, nh\u1eadn y\u00eau c\u1ea7u, ph\u1ee5c v\u1ee5 m\u00f3n \u0103n v\u00e0 \u0111\u1ed3 u\u1ed1ng \u0111\u1ebfn thanh to\u00e1n, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 kinh doanh.<\/p>\n<p>T\u00e0i li\u1ec7u g\u1ed3m 30 trang, ph\u00f9 h\u1ee3p \u0111\u1ec3 ng\u01b0\u1eddi h\u1ecdc chia nh\u1ecf theo t\u1eebng nh\u00f3m ki\u1ebfn th\u1ee9c, luy\u1ec7n t\u1eadp c\u00e2u h\u1ecfi tr\u1eafc nghi\u1ec7m, \u0111\u1ed1i chi\u1ebfu \u0111\u00e1p \u00e1n v\u00e0 nh\u1eadn di\u1ec7n nh\u1eefng n\u1ed9i dung c\u00f2n ch\u01b0a ch\u1eafc tr\u01b0\u1edbc khi ki\u1ec3m tra ho\u1eb7c thi k\u1ebft th\u00fac h\u1ecdc ph\u1ea7n.<\/p>\n<p><strong>\u2705 T\u00c0I LI\u1ec6U H\u1ed6 TR\u1ee2:<\/strong><\/p>\n<ul>\n<li>Luy\u1ec7n t\u1eadp c\u00e2u h\u1ecfi tr\u1eafc nghi\u1ec7m theo t\u1eebng nh\u00f3m ki\u1ebfn th\u1ee9c.<\/li>\n<li>Ki\u1ec3m tra v\u00e0 \u0111\u1ed1i chi\u1ebfu \u0111\u00e1p \u00e1n nhanh ch\u00f3ng.<\/li>\n<li>H\u1ec7 th\u1ed1ng ki\u1ebfn th\u1ee9c Qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n.<\/li>\n<li>C\u1ee7ng c\u1ed1 kh\u00e1i ni\u1ec7m d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng.<\/li>\n<li>\u00d4n t\u1eadp vai tr\u00f2 b\u1ed9 ph\u1eadn Food &amp; Beverage.<\/li>\n<li>H\u1ec7 th\u1ed1ng ki\u1ebfn th\u1ee9c v\u1ec1 c\u01a1 c\u1ea5u t\u1ed5 ch\u1ee9c nh\u00e0 h\u00e0ng.<\/li>\n<li>C\u1ee7ng c\u1ed1 ch\u1ee9c n\u0103ng c\u1ee7a c\u00e1c v\u1ecb tr\u00ed ph\u1ee5c v\u1ee5.<\/li>\n<li>\u00d4n t\u1eadp quy tr\u00ecnh ph\u1ee5c v\u1ee5 kh\u00e1ch.<\/li>\n<li>H\u1ec7 th\u1ed1ng ki\u1ebfn th\u1ee9c v\u1ec1 \u0111\u1eb7t b\u00e0n v\u00e0 \u0111\u00f3n kh\u00e1ch.<\/li>\n<li>C\u1ee7ng c\u1ed1 k\u1ef9 thu\u1eadt ph\u1ee5c v\u1ee5 b\u00e0n.<\/li>\n<li>\u00d4n t\u1eadp c\u00e1c ki\u1ec3u ph\u1ee5c v\u1ee5.<\/li>\n<li>H\u1ec7 th\u1ed1ng ki\u1ebfn th\u1ee9c v\u1ec1 x\u00e2y d\u1ef1ng th\u1ef1c \u0111\u01a1n.<\/li>\n<li>C\u1ee7ng c\u1ed1 nguy\u00ean t\u1eafc b\u1ed1 tr\u00ed th\u1ef1c \u0111\u01a1n.<\/li>\n<li>\u00d4n t\u1eadp ph\u1ee5c v\u1ee5 buffet.<\/li>\n<li>H\u1ec7 th\u1ed1ng ki\u1ebfn th\u1ee9c v\u1ec1 t\u1ed5 ch\u1ee9c ti\u1ec7c.<\/li>\n<li>C\u1ee7ng c\u1ed1 ph\u1ee5c v\u1ee5 \u0111\u1ed3 u\u1ed1ng.<\/li>\n<li>\u00d4n t\u1eadp qu\u1ea3n l\u00fd nguy\u00ean li\u1ec7u v\u00e0 h\u00e0ng t\u1ed3n kho.<\/li>\n<li>H\u1ec7 th\u1ed1ng ki\u1ebfn th\u1ee9c v\u1ec1 ki\u1ec3m so\u00e1t chi ph\u00ed.<\/li>\n<li>C\u1ee7ng c\u1ed1 qu\u1ea3n l\u00fd doanh thu nh\u00e0 h\u00e0ng.<\/li>\n<li>\u00d4n t\u1eadp qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1.<\/li>\n<li>H\u1ec7 th\u1ed1ng ki\u1ebfn th\u1ee9c v\u1ec1 \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean.<\/li>\n<li>C\u1ee7ng c\u1ed1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5.<\/li>\n<li>\u00d4n t\u1eadp tr\u1ea3i nghi\u1ec7m v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n<li>H\u1ec7 th\u1ed1ng ki\u1ebfn th\u1ee9c v\u1ec1 x\u1eed l\u00fd ph\u00e0n n\u00e0n.<\/li>\n<li>C\u1ee7ng c\u1ed1 v\u1ec7 sinh an to\u00e0n th\u1ef1c ph\u1ea9m.<\/li>\n<li>\u00d4n t\u1eadp ph\u1ed1i h\u1ee3p gi\u1eefa nh\u00e0 h\u00e0ng v\u1edbi c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1ch s\u1ea1n.<\/li>\n<li>R\u00e8n k\u1ef9 n\u0103ng ph\u00e2n t\u00edch t\u00ecnh hu\u1ed1ng ph\u1ee5c v\u1ee5 nh\u00e0 h\u00e0ng.<\/li>\n<li>Nh\u1eadn di\u1ec7n nh\u1eefng ph\u1ea7n ki\u1ebfn th\u1ee9c c\u00f2n y\u1ebfu.<\/li>\n<li>Ti\u1ebft ki\u1ec7m th\u1eddi gian t\u1ef1 t\u1ed5ng h\u1ee3p c\u00e2u h\u1ecfi v\u00e0 \u0111\u00e1p \u00e1n.<\/li>\n<li>H\u1ed7 tr\u1ee3 \u00f4n t\u1eadp, \u00f4n thi hi\u1ec7u qu\u1ea3.<\/li>\n<\/ul>\n<p><strong>\ud83d\udcc4 FILE DOCX 30 TRANG THU\u1eacN TI\u1ec6N S\u1eec D\u1ee4NG<\/strong><\/p>\n<p>T\u00e0i li\u1ec7u \u0111\u01b0\u1ee3c cung c\u1ea5p d\u01b0\u1edbi \u0111\u1ecbnh d\u1ea1ng DOCX g\u1ed3m 30 trang, thu\u1eadn ti\u1ec7n \u0111\u1ec3:<\/p>\n<ul>\n<li>T\u1ea3i v\u00e0 l\u01b0u tr\u1eef tr\u00ean m\u00e1y t\u00ednh.<\/li>\n<li>T\u00ecm ki\u1ebfm nhanh t\u1eeb kh\u00f3a.<\/li>\n<li>Tra c\u1ee9u c\u00e2u h\u1ecfi v\u00e0 \u0111\u00e1p \u00e1n.<\/li>\n<li>Tra c\u1ee9u c\u00e1c kh\u00e1i ni\u1ec7m v\u1ec1 qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng.<\/li>\n<li>S\u1eed d\u1ee5ng b\u1eb1ng Microsoft Word ho\u1eb7c ph\u1ea7n m\u1ec1m h\u1ed7 tr\u1ee3 DOCX.<\/li>\n<li>\u0110\u00e1nh d\u1ea5u nh\u1eefng c\u00e2u th\u01b0\u1eddng tr\u1ea3 l\u1eddi sai.<\/li>\n<li>Chia n\u1ed9i dung th\u00e0nh t\u1eebng nh\u00f3m ki\u1ebfn th\u1ee9c \u0111\u1ec3 \u00f4n t\u1eadp.<\/li>\n<li>Ghi ch\u00fa c\u00e1c quy tr\u00ecnh ph\u1ee5c v\u1ee5 c\u1ea7n xem l\u1ea1i.<\/li>\n<li>\u00d4n t\u1eadp nhi\u1ec1u l\u1ea7n khi c\u1ea7n.<\/li>\n<\/ul>\n<p><strong>\ud83c\udf93 T\u00c0I LI\u1ec6U PH\u00d9 H\u1ee2P V\u1edaI:<\/strong><\/p>\n<ul>\n<li>Sinh vi\u00ean \u0110\u1ea1i h\u1ecdc Qu\u1ed1c gia H\u00e0 N\u1ed9i \u0111ang h\u1ecdc m\u00f4n Qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n.<\/li>\n<li>Sinh vi\u00ean ng\u00e0nh Qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n.<\/li>\n<li>Sinh vi\u00ean ng\u00e0nh Qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 du l\u1ecbch v\u00e0 l\u1eef h\u00e0nh.<\/li>\n<li>Sinh vi\u00ean ng\u00e0nh Du l\u1ecbch.<\/li>\n<li>Sinh vi\u00ean ng\u00e0nh Qu\u1ea3n tr\u1ecb kinh doanh d\u1ecbch v\u1ee5.<\/li>\n<li>Sinh vi\u00ean quan t\u00e2m \u0111\u1ebfn ho\u1ea1t \u0111\u1ed9ng Food &amp; Beverage.<\/li>\n<li>Sinh vi\u00ean c\u1ea7n c\u1ee7ng c\u1ed1 ki\u1ebfn th\u1ee9c qu\u1ea3n tr\u1ecb nh\u00e0 h\u00e0ng.<\/li>\n<li>Sinh vi\u00ean c\u1ea7n luy\u1ec7n t\u1eadp c\u00e2u h\u1ecfi tr\u1eafc nghi\u1ec7m.<\/li>\n<li>Sinh vi\u00ean c\u1ea7n ki\u1ec3m tra v\u00e0 \u0111\u1ed1i chi\u1ebfu \u0111\u00e1p \u00e1n.<\/li>\n<li>Sinh vi\u00ean chu\u1ea9n b\u1ecb ki\u1ec3m tra gi\u1eefa k\u1ef3.<\/li>\n<li>Sinh vi\u00ean chu\u1ea9n b\u1ecb thi k\u1ebft th\u00fac h\u1ecdc ph\u1ea7n.<\/li>\n<li>Ng\u01b0\u1eddi h\u1ecdc c\u1ea7n t\u00e0i li\u1ec7u h\u1ed7 tr\u1ee3 \u00f4n t\u1eadp, \u00f4n thi hi\u1ec7u qu\u1ea3.<\/li>\n<\/ul>\n<p><strong>\ud83d\udd0e T\u1eea KH\u00d3A LI\u00caN QUAN:<\/strong><\/p>\n<ul>\n<li>VNU<\/li>\n<li>\u0110\u1ea1i h\u1ecdc Qu\u1ed1c gia H\u00e0 N\u1ed9i<\/li>\n<li>Qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n VNU<\/li>\n<li>Qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n VNU \u0111\u00e1p \u00e1n<\/li>\n<li>m\u00f4n Qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n VNU<\/li>\n<li>\u0111\u00e1p \u00e1n m\u00f4n Qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n VNU<\/li>\n<li>\u0111\u00e1p \u00e1n Qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n VNU<\/li>\n<li>tr\u1eafc nghi\u1ec7m Qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n VNU<\/li>\n<li>\u0111\u00e1p \u00e1n tr\u1eafc nghi\u1ec7m Qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n VNU<\/li>\n<li>tr\u1eafc nghi\u1ec7m m\u00f4n Qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n VNU<\/li>\n<li>Qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n \u0110\u1ea1i h\u1ecdc Qu\u1ed1c gia H\u00e0 N\u1ed9i<\/li>\n<li>Qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n \u0110\u1ea1i h\u1ecdc Qu\u1ed1c gia H\u00e0 N\u1ed9i \u0111\u00e1p \u00e1n<\/li>\n<li>m\u00f4n Qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n \u0110\u1ea1i h\u1ecdc Qu\u1ed1c gia H\u00e0 N\u1ed9i<\/li>\n<li>\u0111\u00e1p \u00e1n m\u00f4n Qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n \u0110\u1ea1i h\u1ecdc Qu\u1ed1c gia H\u00e0 N\u1ed9i<\/li>\n<li>\u0111\u00e1p \u00e1n Qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n \u0110\u1ea1i h\u1ecdc Qu\u1ed1c gia H\u00e0 N\u1ed9i<\/li>\n<li>tr\u1eafc nghi\u1ec7m Qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n \u0110\u1ea1i h\u1ecdc Qu\u1ed1c gia H\u00e0 N\u1ed9i<\/li>\n<li>\u0111\u00e1p \u00e1n tr\u1eafc nghi\u1ec7m Qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n \u0110\u1ea1i h\u1ecdc Qu\u1ed1c gia H\u00e0 N\u1ed9i<\/li>\n<li>tr\u1eafc nghi\u1ec7m m\u00f4n Qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n \u0110\u1ea1i h\u1ecdc Qu\u1ed1c gia H\u00e0 N\u1ed9i<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\ud83d\udcd8 \u0110\u00e1p \u00e1n tr\u1eafc nghi\u1ec7m Qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n VNU \u2013 \u0110\u1ea1i h\u1ecdc Qu\u1ed1c gia H\u00e0 N\u1ed9i (File DOCX 30 trang).<\/p>\n<p>\u2705 H\u1ed7 tr\u1ee3 luy\u1ec7n t\u1eadp c\u00e2u h\u1ecfi, ki\u1ec3m tra \u0111\u00e1p \u00e1n, h\u1ec7 th\u1ed1ng ki\u1ebfn th\u1ee9c qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n v\u00e0 h\u1ed7 tr\u1ee3 \u00f4n t\u1eadp, \u00f4n thi hi\u1ec7u qu\u1ea3.<\/p>\n<p>\ud83d\udc41 Xem tr\u01b0\u1edbc kho\u1ea3ng 20\u201330% n\u1ed9i dung c\u1ee7a to\u00e0n b\u1ed9 t\u00e0i li\u1ec7u.<\/p>\n<p>\ud83d\udcb3 Thanh to\u00e1n thu\u1eadn ti\u1ec7n qua VNPAY.<\/p>\n<p>\ud83d\udce5 Nh\u1eadn file DOCX \u0111\u1ea7y \u0111\u1ee7 sau khi thanh to\u00e1n th\u00e0nh c\u00f4ng.<\/p>\n","protected":false},"featured_media":8480,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false},"product_brand":[314],"product_cat":[25,62,66,134],"product_tag":[5431,6194,6184,6195,6185,6196,6186,6197,6187,6198,6188,6199,6189,6190,6191,6192,4642,6193],"class_list":["post-8656","product","type-product","status-publish","has-post-thumbnail","product_brand-docx247-com","product_cat-kinh-te-quan-tri","product_cat-de-cuong-on-tap-de-thi","product_cat-dap-an-trac-nghiem","product_cat-dai-hoc-quoc-gia-ha-noi","product_tag-dai-hoc-quoc-gia-ha-noi","product_tag-mon-quan-tri-dich-vu-nha-hang-trong-khach-san-dai-hoc-quoc-gia-ha-noi","product_tag-quan-tri-dich-vu-nha-hang-trong-khach-san-vnu","product_tag-dap-an-mon-quan-tri-dich-vu-nha-hang-trong-khach-san-dai-hoc-quoc-gia-ha-noi","product_tag-quan-tri-dich-vu-nha-hang-trong-khach-san-vnu-dap-an","product_tag-dap-an-quan-tri-dich-vu-nha-hang-trong-khach-san-dai-hoc-quoc-gia-ha-noi","product_tag-mon-quan-tri-dich-vu-nha-hang-trong-khach-san-vnu","product_tag-trac-nghiem-quan-tri-dich-vu-nha-hang-trong-khach-san-dai-hoc-quoc-gia-ha-noi","product_tag-dap-an-mon-quan-tri-dich-vu-nha-hang-trong-khach-san-vnu","product_tag-dap-an-trac-nghiem-quan-tri-dich-vu-nha-hang-trong-khach-san-dai-hoc-quoc-gia-ha-noi","product_tag-dap-an-quan-tri-dich-vu-nha-hang-trong-khach-san-vnu","product_tag-trac-nghiem-mon-quan-tri-dich-vu-nha-hang-trong-khach-san-dai-hoc-quoc-gia-ha-noi","product_tag-trac-nghiem-quan-tri-dich-vu-nha-hang-trong-khach-san-vnu","product_tag-dap-an-trac-nghiem-quan-tri-dich-vu-nha-hang-trong-khach-san-vnu","product_tag-trac-nghiem-mon-quan-tri-dich-vu-nha-hang-trong-khach-san-vnu","product_tag-quan-tri-dich-vu-nha-hang-trong-khach-san-dai-hoc-quoc-gia-ha-noi","product_tag-vnu","product_tag-quan-tri-dich-vu-nha-hang-trong-khach-san-dai-hoc-quoc-gia-ha-noi-dap-an","first","instock","downloadable","virtual","purchasable","product-type-simple"],"acf":{"document_info":{"filetype":"docx","page_count":"30","other_info":[{"title":"Lo\u1ea1i t\u00e0i li\u1ec7u","description":"\u0110\u00e1p \u00e1n tr\u1eafc nghi\u1ec7m"},{"title":"D\u00e0nh cho","description":"Sinh vi\u00ean \u0110\u1ea1i h\u1ecdc Qu\u1ed1c gia H\u00e0 N\u1ed9i (VNU)"},{"title":"M\u00e3 h\u1ecdc ph\u1ea7n","description":"[L\u1ea4Y M\u00c3 H\u1eccC PH\u1ea6N TH\u1ef0C T\u1ebe]"},{"title":"S\u1ed1 t\u00edn ch\u1ec9","description":"[L\u1ea4Y S\u1ed0 T\u00cdN CH\u1ec8 TH\u1ef0C T\u1ebe]"},{"title":"\u0110\u1ecbnh d\u1ea1ng t\u00e0i li\u1ec7u","description":"DOCX"},{"title":"S\u1ed1 trang","description":"30 trang"},{"title":"Xem tr\u01b0\u1edbc","description":"Kho\u1ea3ng 20\u201330% n\u1ed9i dung c\u1ee7a to\u00e0n b\u1ed9 t\u00e0i li\u1ec7u"},{"title":"Thanh to\u00e1n","description":"VNPAY"},{"title":"Ngu\u1ed3n","description":"DOCX247.COM"}]},"document_demo":8657,"additional_content":"<h2>Qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n VNU \u2013 N\u1ed9i dung tr\u1ecdng t\u00e2m<\/h2>\n<p>Qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n gi\u00fap ng\u01b0\u1eddi h\u1ecdc hi\u1ec3u c\u00e1ch t\u1ed5 ch\u1ee9c v\u00e0 \u0111i\u1ec1u h\u00e0nh ho\u1ea1t \u0111\u1ed9ng \u0103n u\u1ed1ng trong kh\u00e1ch s\u1ea1n, t\u1eeb chu\u1ea9n b\u1ecb c\u01a1 s\u1edf v\u1eadt ch\u1ea5t, nh\u00e2n l\u1ef1c, th\u1ef1c \u0111\u01a1n \u0111\u1ebfn ph\u1ee5c v\u1ee5 kh\u00e1ch, ki\u1ec3m so\u00e1t chi ph\u00ed v\u00e0 duy tr\u00ec ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5.<\/p>\n<p>T\u00e0i li\u1ec7u \u0110\u00e1p \u00e1n tr\u1eafc nghi\u1ec7m Qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n VNU g\u1ed3m 30 trang, h\u1ed7 tr\u1ee3 sinh vi\u00ean luy\u1ec7n t\u1eadp c\u00e2u h\u1ecfi, ki\u1ec3m tra ki\u1ebfn th\u1ee9c, \u0111\u1ed1i chi\u1ebfu \u0111\u00e1p \u00e1n v\u00e0 h\u1ed7 tr\u1ee3 \u00f4n t\u1eadp, \u00f4n thi hi\u1ec7u qu\u1ea3.<\/p>\n<h3>1. Kh\u00e1i ni\u1ec7m d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n<\/h3>\n<p>D\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 bao g\u1ed3m:<\/p>\n<ul>\n<li>Ph\u1ee5c v\u1ee5 \u0103n u\u1ed1ng.<\/li>\n<li>Ph\u1ee5c v\u1ee5 \u0111\u1ed3 u\u1ed1ng.<\/li>\n<li>Ti\u1ec7c.<\/li>\n<li>Buffet.<\/li>\n<li>Room Service.<\/li>\n<li>C\u00e1c d\u1ecbch v\u1ee5 Food &amp; Beverage kh\u00e1c.<\/li>\n<\/ul>\n<h3>2. Vai tr\u00f2 c\u1ee7a nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n<\/h3>\n<p>Nh\u00e0 h\u00e0ng c\u00f3 th\u1ec3:<\/p>\n<ul>\n<li>T\u1ea1o doanh thu.<\/li>\n<li>\u0110\u00e1p \u1ee9ng nhu c\u1ea7u \u0103n u\u1ed1ng c\u1ee7a kh\u00e1ch.<\/li>\n<li>N\u00e2ng cao tr\u1ea3i nghi\u1ec7m l\u01b0u tr\u00fa.<\/li>\n<li>G\u00f3p ph\u1ea7n x\u00e2y d\u1ef1ng h\u00ecnh \u1ea3nh kh\u00e1ch s\u1ea1n.<\/li>\n<li>H\u1ed7 tr\u1ee3 c\u00e1c ho\u1ea1t \u0111\u1ed9ng h\u1ed9i ngh\u1ecb v\u00e0 s\u1ef1 ki\u1ec7n.<\/li>\n<\/ul>\n<h3>3. \u0110\u1eb7c \u0111i\u1ec3m c\u1ee7a d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng<\/h3>\n<p>D\u1ecbch v\u1ee5 c\u00f3 th\u1ec3 mang c\u00e1c \u0111\u1eb7c \u0111i\u1ec3m:<\/p>\n<ul>\n<li>C\u00f3 s\u1ef1 t\u01b0\u01a1ng t\u00e1c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch.<\/li>\n<li>Ch\u1ea5t l\u01b0\u1ee3ng ph\u1ee5 thu\u1ed9c nhi\u1ec1u v\u00e0o con ng\u01b0\u1eddi.<\/li>\n<li>S\u1ea3n xu\u1ea5t v\u00e0 ti\u00eau d\u00f9ng th\u01b0\u1eddng di\u1ec5n ra g\u1ea7n nhau.<\/li>\n<li>Kh\u00f3 l\u01b0u kho d\u1ecbch v\u1ee5.<\/li>\n<li>Nhu c\u1ea7u c\u00f3 th\u1ec3 bi\u1ebfn \u0111\u1ed9ng theo th\u1eddi gian.<\/li>\n<\/ul>\n<h3>4. B\u1ed9 ph\u1eadn Food &amp; Beverage<\/h3>\n<p>Food &amp; Beverage c\u00f3 th\u1ec3 bao g\u1ed3m:<\/p>\n<ul>\n<li>Nh\u00e0 h\u00e0ng.<\/li>\n<li>Bar.<\/li>\n<li>Banquet.<\/li>\n<li>Room Service.<\/li>\n<li>B\u1ebfp.<\/li>\n<li>Stewarding.<\/li>\n<li>C\u00e1c \u0111i\u1ec3m ph\u1ee5c v\u1ee5 \u0103n u\u1ed1ng kh\u00e1c.<\/li>\n<\/ul>\n<h3>5. C\u01a1 c\u1ea5u t\u1ed5 ch\u1ee9c nh\u00e0 h\u00e0ng<\/h3>\n<p>T\u00f9y quy m\u00f4, nh\u00e0 h\u00e0ng c\u00f3 th\u1ec3 c\u00f3:<\/p>\n<ul>\n<li>Restaurant Manager.<\/li>\n<li>Supervisor.<\/li>\n<li>Captain.<\/li>\n<li>Host\/Hostess.<\/li>\n<li>Waiter\/Waitress.<\/li>\n<li>Cashier.<\/li>\n<li>Nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3.<\/li>\n<\/ul>\n<h3>6. Vai tr\u00f2 c\u1ee7a Restaurant Manager<\/h3>\n<p>Ng\u01b0\u1eddi qu\u1ea3n l\u00fd nh\u00e0 h\u00e0ng c\u00f3 th\u1ec3 ch\u1ecbu tr\u00e1ch nhi\u1ec7m:<\/p>\n<ul>\n<li>L\u1eadp k\u1ebf ho\u1ea1ch.<\/li>\n<li>\u0110i\u1ec1u h\u00e0nh.<\/li>\n<li>Ph\u00e2n c\u00f4ng.<\/li>\n<li>Ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>Qu\u1ea3n l\u00fd doanh thu v\u00e0 chi ph\u00ed.<\/li>\n<li>X\u1eed l\u00fd t\u00ecnh hu\u1ed1ng kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n<h3>7. Vai tr\u00f2 c\u1ee7a Supervisor<\/h3>\n<p>Supervisor c\u00f3 th\u1ec3:<\/p>\n<ul>\n<li>Gi\u00e1m s\u00e1t ca l\u00e0m vi\u1ec7c.<\/li>\n<li>Ki\u1ec3m tra chu\u1ea9n b\u1ecb.<\/li>\n<li>\u0110i\u1ec1u ph\u1ed1i nh\u00e2n vi\u00ean.<\/li>\n<li>H\u1ed7 tr\u1ee3 kh\u00e1ch.<\/li>\n<li>B\u00e1o c\u00e1o v\u1ea5n \u0111\u1ec1.<\/li>\n<\/ul>\n<h3>8. Vai tr\u00f2 c\u1ee7a nh\u00e2n vi\u00ean ph\u1ee5c v\u1ee5<\/h3>\n<p>Nh\u00e2n vi\u00ean ph\u1ee5c v\u1ee5 c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n:<\/p>\n<ul>\n<li>Chu\u1ea9n b\u1ecb b\u00e0n.<\/li>\n<li>\u0110\u00f3n kh\u00e1ch.<\/li>\n<li>Gi\u1edbi thi\u1ec7u th\u1ef1c \u0111\u01a1n.<\/li>\n<li>Nh\u1eadn order.<\/li>\n<li>Ph\u1ee5c v\u1ee5 m\u00f3n.<\/li>\n<li>Thanh to\u00e1n.<\/li>\n<li>Ch\u0103m s\u00f3c kh\u00e1ch.<\/li>\n<\/ul>\n<h3>9. Ti\u00eau chu\u1ea9n t\u00e1c phong nh\u00e2n vi\u00ean<\/h3>\n<p>C\u00f3 th\u1ec3 bao g\u1ed3m:<\/p>\n<ul>\n<li>\u0110\u1ed3ng ph\u1ee5c s\u1ea1ch s\u1ebd.<\/li>\n<li>V\u1ec7 sinh c\u00e1 nh\u00e2n.<\/li>\n<li>Giao ti\u1ebfp l\u1ecbch s\u1ef1.<\/li>\n<li>\u0110\u00fang gi\u1edd.<\/li>\n<li>T\u00e1c phong chuy\u00ean nghi\u1ec7p.<\/li>\n<li>Tu\u00e2n th\u1ee7 quy tr\u00ecnh.<\/li>\n<\/ul>\n<h3>10. Quy tr\u00ecnh ph\u1ee5c v\u1ee5 nh\u00e0 h\u00e0ng<\/h3>\n<p>M\u1ed9t quy tr\u00ecnh t\u1ed5ng qu\u00e1t c\u00f3 th\u1ec3 g\u1ed3m:<\/p>\n<ol>\n<li>Chu\u1ea9n b\u1ecb tr\u01b0\u1edbc ca.<\/li>\n<li>\u0110\u00f3n kh\u00e1ch.<\/li>\n<li>S\u1eafp x\u1ebfp ch\u1ed7 ng\u1ed3i.<\/li>\n<li>Gi\u1edbi thi\u1ec7u th\u1ef1c \u0111\u01a1n.<\/li>\n<li>Nh\u1eadn y\u00eau c\u1ea7u.<\/li>\n<li>Ph\u1ee5c v\u1ee5.<\/li>\n<li>Ch\u0103m s\u00f3c trong b\u1eefa \u0103n.<\/li>\n<li>Thanh to\u00e1n.<\/li>\n<li>Ti\u1ec5n kh\u00e1ch.<\/li>\n<li>Thu d\u1ecdn v\u00e0 chu\u1ea9n b\u1ecb l\u1ea1i b\u00e0n.<\/li>\n<\/ol>\n<h3>11. Chu\u1ea9n b\u1ecb tr\u01b0\u1edbc ca ph\u1ee5c v\u1ee5<\/h3>\n<p>C\u00f3 th\u1ec3 bao g\u1ed3m:<\/p>\n<ul>\n<li>Ki\u1ec3m tra khu v\u1ef1c.<\/li>\n<li>V\u1ec7 sinh.<\/li>\n<li>Chu\u1ea9n b\u1ecb b\u00e0n gh\u1ebf.<\/li>\n<li>Chu\u1ea9n b\u1ecb d\u1ee5ng c\u1ee5.<\/li>\n<li>Ki\u1ec3m tra th\u1ef1c \u0111\u01a1n.<\/li>\n<li>H\u1ecdp \u0111\u1ea7u ca.<\/li>\n<\/ul>\n<h3>12. Mise en Place<\/h3>\n<p>Mise en Place l\u00e0 vi\u1ec7c chu\u1ea9n b\u1ecb s\u1eb5n s\u00e0ng c\u00e1c \u0111i\u1ec1u ki\u1ec7n c\u1ea7n thi\u1ebft tr\u01b0\u1edbc khi ph\u1ee5c v\u1ee5.<\/p>\n<p>C\u00f3 th\u1ec3 g\u1ed3m:<\/p>\n<ul>\n<li>D\u1ee5ng c\u1ee5.<\/li>\n<li>Kh\u0103n.<\/li>\n<li>Gia v\u1ecb.<\/li>\n<li>B\u00e0n gh\u1ebf.<\/li>\n<li>Station.<\/li>\n<li>Th\u1ef1c \u0111\u01a1n.<\/li>\n<\/ul>\n<h3>13. B\u1ed1 tr\u00ed b\u00e0n \u0103n<\/h3>\n<p>C\u00e1ch b\u1ed1 tr\u00ed ph\u1ee5 thu\u1ed9c:<\/p>\n<ul>\n<li>Lo\u1ea1i b\u1eefa \u0103n.<\/li>\n<li>Phong c\u00e1ch ph\u1ee5c v\u1ee5.<\/li>\n<li>Th\u1ef1c \u0111\u01a1n.<\/li>\n<li>Lo\u1ea1i ti\u1ec7c.<\/li>\n<li>Ti\u00eau chu\u1ea9n nh\u00e0 h\u00e0ng.<\/li>\n<\/ul>\n<h3>14. \u0110\u1eb7t b\u00e0n<\/h3>\n<p>Qu\u1ea3n l\u00fd \u0111\u1eb7t b\u00e0n c\u1ea7n ghi nh\u1eadn:<\/p>\n<ul>\n<li>T\u00ean kh\u00e1ch.<\/li>\n<li>S\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch.<\/li>\n<li>Th\u1eddi gian.<\/li>\n<li>Y\u00eau c\u1ea7u \u0111\u1eb7c bi\u1ec7t.<\/li>\n<li>Th\u00f4ng tin li\u00ean h\u1ec7.<\/li>\n<li>T\u00ecnh tr\u1ea1ng x\u00e1c nh\u1eadn.<\/li>\n<\/ul>\n<h3>15. Qu\u1ea3n l\u00fd c\u00f4ng su\u1ea5t nh\u00e0 h\u00e0ng<\/h3>\n<p>C\u1ea7n c\u00e2n \u0111\u1ed1i:<\/p>\n<ul>\n<li>S\u1ed1 b\u00e0n.<\/li>\n<li>S\u1ed1 gh\u1ebf.<\/li>\n<li>Th\u1eddi gian s\u1eed d\u1ee5ng b\u00e0n.<\/li>\n<li>Nh\u00e2n l\u1ef1c.<\/li>\n<li>N\u0103ng l\u1ef1c b\u1ebfp.<\/li>\n<li>Nhu c\u1ea7u kh\u00e1ch.<\/li>\n<\/ul>\n<h3>16. \u0110\u00f3n ti\u1ebfp kh\u00e1ch<\/h3>\n<p>Nh\u00e2n vi\u00ean c\u1ea7n:<\/p>\n<ul>\n<li>Ch\u00e0o kh\u00e1ch.<\/li>\n<li>Ki\u1ec3m tra \u0111\u1eb7t b\u00e0n.<\/li>\n<li>X\u00e1c nh\u1eadn s\u1ed1 ng\u01b0\u1eddi.<\/li>\n<li>H\u01b0\u1edbng d\u1eabn ch\u1ed7 ng\u1ed3i.<\/li>\n<li>H\u1ed7 tr\u1ee3 y\u00eau c\u1ea7u ban \u0111\u1ea7u.<\/li>\n<\/ul>\n<h3>17. Gi\u1edbi thi\u1ec7u th\u1ef1c \u0111\u01a1n<\/h3>\n<p>Nh\u00e2n vi\u00ean n\u00ean:<\/p>\n<ul>\n<li>Hi\u1ec3u m\u00f3n \u0103n.<\/li>\n<li>Hi\u1ec3u th\u00e0nh ph\u1ea7n.<\/li>\n<li>Hi\u1ec3u c\u00e1ch ch\u1ebf bi\u1ebfn c\u01a1 b\u1ea3n.<\/li>\n<li>Bi\u1ebft m\u00f3n \u0111\u1eb7c bi\u1ec7t.<\/li>\n<li>Bi\u1ebft nh\u1eefng m\u00f3n t\u1ea1m h\u1ebft.<\/li>\n<\/ul>\n<h3>18. Nh\u1eadn order<\/h3>\n<p>Khi nh\u1eadn order c\u1ea7n:<\/p>\n<ul>\n<li>L\u1eafng nghe.<\/li>\n<li>Ghi ch\u00ednh x\u00e1c.<\/li>\n<li>X\u00e1c nh\u1eadn l\u1ea1i.<\/li>\n<li>Ghi ch\u00fa y\u00eau c\u1ea7u \u0111\u1eb7c bi\u1ec7t.<\/li>\n<li>Chuy\u1ec3n th\u00f4ng tin \u0111\u00fang b\u1ed9 ph\u1eadn.<\/li>\n<\/ul>\n<h3>19. Order \u0111i\u1ec7n t\u1eed<\/h3>\n<p>H\u1ec7 th\u1ed1ng POS ho\u1eb7c thi\u1ebft b\u1ecb \u0111i\u1ec7n t\u1eed c\u00f3 th\u1ec3 gi\u00fap:<\/p>\n<ul>\n<li>G\u1eedi order nhanh.<\/li>\n<li>Gi\u1ea3m sai s\u00f3t.<\/li>\n<li>Theo d\u00f5i doanh thu.<\/li>\n<li>Li\u00ean k\u1ebft b\u1ebfp v\u00e0 qu\u1ea7y bar.<\/li>\n<li>H\u1ed7 tr\u1ee3 thanh to\u00e1n.<\/li>\n<\/ul>\n<h3>20. Ph\u1ee5c v\u1ee5 m\u00f3n \u0103n<\/h3>\n<p>Khi ph\u1ee5c v\u1ee5 c\u1ea7n ch\u00fa \u00fd:<\/p>\n<ul>\n<li>\u0110\u00fang m\u00f3n.<\/li>\n<li>\u0110\u00fang kh\u00e1ch.<\/li>\n<li>\u0110\u00fang th\u1ee9 t\u1ef1.<\/li>\n<li>\u0110\u00fang nhi\u1ec7t \u0111\u1ed9.<\/li>\n<li>\u0110\u00fang th\u1eddi \u0111i\u1ec3m.<\/li>\n<li>An to\u00e0n.<\/li>\n<\/ul>\n<h3>21. Tr\u00ecnh t\u1ef1 ph\u1ee5c v\u1ee5<\/h3>\n<p>Tr\u00ecnh t\u1ef1 ph\u1ee5 thu\u1ed9c:<\/p>\n<ul>\n<li>Ki\u1ec3u th\u1ef1c \u0111\u01a1n.<\/li>\n<li>Phong c\u00e1ch nh\u00e0 h\u00e0ng.<\/li>\n<li>Lo\u1ea1i h\u00ecnh ph\u1ee5c v\u1ee5.<\/li>\n<li>Ti\u00eau chu\u1ea9n c\u1ee7a c\u01a1 s\u1edf.<\/li>\n<\/ul>\n<h3>22. Ph\u1ee5c v\u1ee5 ki\u1ec3u M\u1ef9<\/h3>\n<p>American Service th\u01b0\u1eddng c\u00f3 \u0111\u1eb7c \u0111i\u1ec3m:<\/p>\n<ul>\n<li>M\u00f3n \u0111\u01b0\u1ee3c chia ph\u1ea7n t\u1ea1i b\u1ebfp.<\/li>\n<li>Nh\u00e2n vi\u00ean mang \u0111\u0129a ho\u00e0n ch\u1ec9nh ra ph\u1ee5c v\u1ee5 kh\u00e1ch.<\/li>\n<li>T\u1ed1c \u0111\u1ed9 ph\u1ee5c v\u1ee5 t\u01b0\u01a1ng \u0111\u1ed1i nhanh.<\/li>\n<\/ul>\n<h3>23. Ph\u1ee5c v\u1ee5 ki\u1ec3u Ph\u00e1p<\/h3>\n<p>French Service th\u01b0\u1eddng \u0111\u00f2i h\u1ecfi:<\/p>\n<ul>\n<li>Nghi th\u1ee9c cao.<\/li>\n<li>K\u1ef9 n\u0103ng ph\u1ee5c v\u1ee5.<\/li>\n<li>Th\u1eddi gian ph\u1ee5c v\u1ee5 l\u00e2u h\u01a1n.<\/li>\n<li>M\u1ee9c \u0111\u1ed9 c\u00e1 nh\u00e2n h\u00f3a cao.<\/li>\n<\/ul>\n<h3>24. Ph\u1ee5c v\u1ee5 ki\u1ec3u Nga<\/h3>\n<p>Russian Service c\u00f3 th\u1ec3 li\u00ean quan \u0111\u1ebfn vi\u1ec7c:<\/p>\n<ul>\n<li>M\u00f3n \u0111\u01b0\u1ee3c chu\u1ea9n b\u1ecb tr\u00ean \u0111\u0129a ho\u1eb7c platter l\u1edbn.<\/li>\n<li>Nh\u00e2n vi\u00ean chia m\u00f3n cho kh\u00e1ch t\u1ea1i b\u00e0n.<\/li>\n<\/ul>\n<h3>25. Ph\u1ee5c v\u1ee5 buffet<\/h3>\n<p>Buffet cho ph\u00e9p kh\u00e1ch:<\/p>\n<ul>\n<li>T\u1ef1 l\u1ef1a ch\u1ecdn m\u00f3n.<\/li>\n<li>L\u1ea5y m\u00f3n theo nhu c\u1ea7u.<\/li>\n<\/ul>\n<p>Nh\u00e0 h\u00e0ng c\u1ea7n qu\u1ea3n l\u00fd:<\/p>\n<ul>\n<li>D\u00f2ng kh\u00e1ch.<\/li>\n<li>B\u1ed5 sung m\u00f3n.<\/li>\n<li>Nhi\u1ec7t \u0111\u1ed9.<\/li>\n<li>V\u1ec7 sinh.<\/li>\n<li>Tr\u00ecnh b\u00e0y.<\/li>\n<\/ul>\n<h3>26. Breakfast Buffet<\/h3>\n<p>Buffet s\u00e1ng trong kh\u00e1ch s\u1ea1n c\u00f3 th\u1ec3 bao g\u1ed3m:<\/p>\n<ul>\n<li>M\u00f3n n\u00f3ng.<\/li>\n<li>M\u00f3n l\u1ea1nh.<\/li>\n<li>B\u00e1nh.<\/li>\n<li>Tr\u00e1i c\u00e2y.<\/li>\n<li>\u0110\u1ed3 u\u1ed1ng.<\/li>\n<li>Qu\u1ea7y ch\u1ebf bi\u1ebfn tr\u1ef1c ti\u1ebfp.<\/li>\n<\/ul>\n<h3>27. \u00c0 la carte<\/h3>\n<p>\u00c0 la carte l\u00e0 h\u00ecnh th\u1ee9c kh\u00e1ch g\u1ecdi t\u1eebng m\u00f3n ri\u00eang t\u1eeb th\u1ef1c \u0111\u01a1n v\u00e0 m\u00f3n \u0111\u01b0\u1ee3c chu\u1ea9n b\u1ecb theo y\u00eau c\u1ea7u.<\/p>\n<h3>28. Set Menu<\/h3>\n<p>Set Menu g\u1ed3m m\u1ed9t nh\u00f3m m\u00f3n \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf th\u00e0nh b\u1ed9 v\u1edbi:<\/p>\n<ul>\n<li>S\u1ed1 m\u00f3n x\u00e1c \u0111\u1ecbnh.<\/li>\n<li>Gi\u00e1 x\u00e1c \u0111\u1ecbnh.<\/li>\n<li>Tr\u00ecnh t\u1ef1 ph\u1ee5c v\u1ee5 x\u00e1c \u0111\u1ecbnh.<\/li>\n<\/ul>\n<h3>29. Room Service<\/h3>\n<p>Room Service ph\u1ee5c v\u1ee5 \u0103n u\u1ed1ng t\u1ea1i ph\u00f2ng kh\u00e1ch.<\/p>\n<p>Quy tr\u00ecnh c\u00f3 th\u1ec3 g\u1ed3m:<\/p>\n<ul>\n<li>Nh\u1eadn order.<\/li>\n<li>X\u00e1c nh\u1eadn.<\/li>\n<li>Chu\u1ea9n b\u1ecb.<\/li>\n<li>V\u1eadn chuy\u1ec3n.<\/li>\n<li>Ph\u1ee5c v\u1ee5 t\u1ea1i ph\u00f2ng.<\/li>\n<li>Thu d\u1ee5ng c\u1ee5.<\/li>\n<\/ul>\n<h3>30. D\u1ecbch v\u1ee5 Banquet<\/h3>\n<p>Banquet ph\u1ee5c v\u1ee5:<\/p>\n<ul>\n<li>H\u1ed9i ngh\u1ecb.<\/li>\n<li>Ti\u1ec7c c\u01b0\u1edbi.<\/li>\n<li>Gala.<\/li>\n<li>H\u1ed9i th\u1ea3o.<\/li>\n<li>S\u1ef1 ki\u1ec7n.<\/li>\n<li>Ti\u1ec7c doanh nghi\u1ec7p.<\/li>\n<\/ul>\n<h3>31. T\u1ed5 ch\u1ee9c ti\u1ec7c<\/h3>\n<p>Qu\u00e1 tr\u00ecnh c\u00f3 th\u1ec3 g\u1ed3m:<\/p>\n<ol>\n<li>Ti\u1ebfp nh\u1eadn y\u00eau c\u1ea7u.<\/li>\n<li>X\u00e1c \u0111\u1ecbnh s\u1ed1 kh\u00e1ch.<\/li>\n<li>X\u00e2y d\u1ef1ng th\u1ef1c \u0111\u01a1n.<\/li>\n<li>Chu\u1ea9n b\u1ecb kh\u00f4ng gian.<\/li>\n<li>Ph\u00e2n c\u00f4ng nh\u00e2n s\u1ef1.<\/li>\n<li>Ph\u1ee5c v\u1ee5.<\/li>\n<li>Thanh to\u00e1n v\u00e0 t\u1ed5ng k\u1ebft.<\/li>\n<\/ol>\n<h3>32. Banquet Event Order<\/h3>\n<p>BEO c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 truy\u1ec1n \u0111\u1ea1t c\u00e1c th\u00f4ng tin quan tr\u1ecdng c\u1ee7a s\u1ef1 ki\u1ec7n nh\u01b0:<\/p>\n<ul>\n<li>Th\u1eddi gian.<\/li>\n<li>Kh\u00f4ng gian.<\/li>\n<li>S\u1ed1 kh\u00e1ch.<\/li>\n<li>Th\u1ef1c \u0111\u01a1n.<\/li>\n<li>B\u1ed1 tr\u00ed.<\/li>\n<li>Y\u00eau c\u1ea7u \u0111\u1eb7c bi\u1ec7t.<\/li>\n<\/ul>\n<h3>33. X\u00e2y d\u1ef1ng th\u1ef1c \u0111\u01a1n<\/h3>\n<p>Menu Planning c\u1ea7n c\u00e2n nh\u1eafc:<\/p>\n<ul>\n<li>Kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau.<\/li>\n<li>Lo\u1ea1i h\u00ecnh nh\u00e0 h\u00e0ng.<\/li>\n<li>Nguy\u00ean li\u1ec7u.<\/li>\n<li>N\u0103ng l\u1ef1c b\u1ebfp.<\/li>\n<li>Gi\u00e1 b\u00e1n.<\/li>\n<li>C\u00e2n b\u1eb1ng m\u00f3n \u0103n.<\/li>\n<\/ul>\n<h3>34. C\u1ea5u tr\u00fac th\u1ef1c \u0111\u01a1n<\/h3>\n<p>Th\u1ef1c \u0111\u01a1n c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c t\u1ed5 ch\u1ee9c theo:<\/p>\n<ul>\n<li>Khai v\u1ecb.<\/li>\n<li>S\u00fap.<\/li>\n<li>M\u00f3n ch\u00ednh.<\/li>\n<li>M\u00f3n ph\u1ee5.<\/li>\n<li>Tr\u00e1ng mi\u1ec7ng.<\/li>\n<li>\u0110\u1ed3 u\u1ed1ng.<\/li>\n<\/ul>\n<p>C\u1ea5u tr\u00fac c\u1ee5 th\u1ec3 ph\u1ee5 thu\u1ed9c lo\u1ea1i nh\u00e0 h\u00e0ng.<\/p>\n<h3>35. Thi\u1ebft k\u1ebf th\u1ef1c \u0111\u01a1n<\/h3>\n<p>M\u1ed9t th\u1ef1c \u0111\u01a1n hi\u1ec7u qu\u1ea3 c\u1ea7n:<\/p>\n<ul>\n<li>D\u1ec5 \u0111\u1ecdc.<\/li>\n<li>Th\u00f4ng tin r\u00f5.<\/li>\n<li>T\u00ean m\u00f3n ph\u00f9 h\u1ee3p.<\/li>\n<li>Gi\u00e1 r\u00f5 r\u00e0ng.<\/li>\n<li>H\u1ed7 tr\u1ee3 kh\u00e1ch l\u1ef1a ch\u1ecdn.<\/li>\n<\/ul>\n<h3>36. Menu Engineering<\/h3>\n<p>Menu Engineering c\u00f3 th\u1ec3 ph\u00e2n t\u00edch m\u00f3n d\u1ef1a tr\u00ean:<\/p>\n<ul>\n<li>M\u1ee9c \u0111\u1ed9 ph\u1ed5 bi\u1ebfn.<\/li>\n<li>Kh\u1ea3 n\u0103ng t\u1ea1o l\u1ee3i nhu\u1eadn.<\/li>\n<\/ul>\n<p>T\u1eeb \u0111\u00f3 h\u1ed7 tr\u1ee3 quy\u1ebft \u0111\u1ecbnh gi\u1eef, \u0111i\u1ec1u ch\u1ec9nh ho\u1eb7c qu\u1ea3ng b\u00e1 m\u00f3n.<\/p>\n<h3>37. Gi\u00e1 b\u00e1n m\u00f3n \u0103n<\/h3>\n<p>Gi\u00e1 b\u00e1n c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh d\u1ef1a tr\u00ean:<\/p>\n<ul>\n<li>Chi ph\u00ed.<\/li>\n<li>Gi\u00e1 tr\u1ecb c\u1ea3m nh\u1eadn.<\/li>\n<li>Gi\u00e1 \u0111\u1ed1i th\u1ee7.<\/li>\n<li>Ph\u00e2n kh\u00fac kh\u00e1ch h\u00e0ng.<\/li>\n<li>M\u1ee9c l\u1ee3i nhu\u1eadn mong mu\u1ed1n.<\/li>\n<\/ul>\n<h3>38. Food Cost<\/h3>\n<p>Food Cost ph\u1ea3n \u00e1nh chi ph\u00ed nguy\u00ean li\u1ec7u th\u1ef1c ph\u1ea9m \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 t\u1ea1o ra m\u00f3n \u0103n.<\/p>\n<p>\u0110\u00e2y l\u00e0 ch\u1ec9 ti\u00eau quan tr\u1ecdng trong ki\u1ec3m so\u00e1t ho\u1ea1t \u0111\u1ed9ng nh\u00e0 h\u00e0ng.<\/p>\n<h3>39. Beverage Cost<\/h3>\n<p>Beverage Cost li\u00ean quan \u0111\u1ebfn chi ph\u00ed \u0111\u1ed3 u\u1ed1ng \u0111\u01b0\u1ee3c ti\u00eau th\u1ee5 trong ho\u1ea1t \u0111\u1ed9ng kinh doanh.<\/p>\n<h3>40. T\u1ef7 l\u1ec7 chi ph\u00ed th\u1ef1c ph\u1ea9m<\/h3>\n<p>Food Cost Percentage th\u01b0\u1eddng li\u00ean h\u1ec7:<\/p>\n<ul>\n<li>Chi ph\u00ed th\u1ef1c ph\u1ea9m.<\/li>\n<li>Doanh thu th\u1ef1c ph\u1ea9m.<\/li>\n<\/ul>\n<p>C\u00f4ng th\u1ee9c c\u1ee5 th\u1ec3 c\u1ea7n s\u1eed d\u1ee5ng theo t\u00e0i li\u1ec7u h\u1ecdc ph\u1ea7n.<\/p>\n<h3>41. Ki\u1ec3m so\u00e1t nguy\u00ean li\u1ec7u<\/h3>\n<p>C\u1ea7n qu\u1ea3n l\u00fd:<\/p>\n<ul>\n<li>Mua h\u00e0ng.<\/li>\n<li>Nh\u1eadn h\u00e0ng.<\/li>\n<li>L\u01b0u kho.<\/li>\n<li>Xu\u1ea5t kho.<\/li>\n<li>Ch\u1ebf bi\u1ebfn.<\/li>\n<li>Ph\u1ee5c v\u1ee5.<\/li>\n<\/ul>\n<h3>42. Mua h\u00e0ng<\/h3>\n<p>Khi mua nguy\u00ean li\u1ec7u c\u1ea7n xem x\u00e9t:<\/p>\n<ul>\n<li>Ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>Gi\u00e1.<\/li>\n<li>Nh\u00e0 cung c\u1ea5p.<\/li>\n<li>Quy c\u00e1ch.<\/li>\n<li>S\u1ed1 l\u01b0\u1ee3ng.<\/li>\n<li>Th\u1eddi gian giao.<\/li>\n<\/ul>\n<h3>43. Nh\u1eadn h\u00e0ng<\/h3>\n<p>Nh\u00e2n vi\u00ean c\u1ea7n ki\u1ec3m tra:<\/p>\n<ul>\n<li>S\u1ed1 l\u01b0\u1ee3ng.<\/li>\n<li>Ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>Nhi\u1ec7t \u0111\u1ed9 khi ph\u00f9 h\u1ee3p.<\/li>\n<li>H\u1ea1n s\u1eed d\u1ee5ng.<\/li>\n<li>T\u00ecnh tr\u1ea1ng bao b\u00ec.<\/li>\n<li>Ch\u1ee9ng t\u1eeb.<\/li>\n<\/ul>\n<h3>44. B\u1ea3o qu\u1ea3n th\u1ef1c ph\u1ea9m<\/h3>\n<p>C\u1ea7n ch\u00fa \u00fd:<\/p>\n<ul>\n<li>Nhi\u1ec7t \u0111\u1ed9.<\/li>\n<li>V\u1ec7 sinh.<\/li>\n<li>Ph\u00e2n khu.<\/li>\n<li>Bao g\u00f3i.<\/li>\n<li>H\u1ea1n s\u1eed d\u1ee5ng.<\/li>\n<li>Tr\u00e1nh nhi\u1ec5m ch\u00e9o.<\/li>\n<\/ul>\n<h3>45. FIFO trong kho<\/h3>\n<p>FIFO h\u01b0\u1edbng t\u1edbi vi\u1ec7c s\u1eed d\u1ee5ng:<\/p>\n<ul>\n<li>H\u00e0ng nh\u1eadp tr\u01b0\u1edbc.<\/li>\n<li>Tr\u01b0\u1edbc h\u00e0ng nh\u1eadp sau.<\/li>\n<\/ul>\n<p>trong nh\u1eefng tr\u01b0\u1eddng h\u1ee3p ph\u00f9 h\u1ee3p \u0111\u1ec3 h\u1ea1n ch\u1ebf t\u1ed3n kho qu\u00e1 l\u00e2u.<\/p>\n<h3>46. Ki\u1ec3m k\u00ea h\u00e0ng t\u1ed3n kho<\/h3>\n<p>Ki\u1ec3m k\u00ea gi\u00fap:<\/p>\n<ul>\n<li>X\u00e1c \u0111\u1ecbnh t\u1ed3n th\u1ef1c t\u1ebf.<\/li>\n<li>So s\u00e1nh v\u1edbi s\u1ed5 s\u00e1ch.<\/li>\n<li>Ph\u00e1t hi\u1ec7n thi\u1ebfu h\u1ee5t.<\/li>\n<li>Ki\u1ec3m so\u00e1t th\u1ea5t tho\u00e1t.<\/li>\n<\/ul>\n<h3>47. Hao h\u1ee5t v\u00e0 th\u1ea5t tho\u00e1t<\/h3>\n<p>C\u00f3 th\u1ec3 ph\u00e1t sinh t\u1eeb:<\/p>\n<ul>\n<li>B\u1ea3o qu\u1ea3n.<\/li>\n<li>Ch\u1ebf bi\u1ebfn.<\/li>\n<li>\u0110\u1ecbnh l\u01b0\u1ee3ng kh\u00f4ng chu\u1ea9n.<\/li>\n<li>H\u01b0 h\u1ecfng.<\/li>\n<li>Sai s\u00f3t.<\/li>\n<li>Gian l\u1eadn.<\/li>\n<\/ul>\n<h3>48. \u0110\u1ecbnh l\u01b0\u1ee3ng m\u00f3n \u0103n<\/h3>\n<p>Recipe Standardization gi\u00fap:<\/p>\n<ul>\n<li>\u1ed4n \u0111\u1ecbnh ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>Ki\u1ec3m so\u00e1t kh\u1ea9u ph\u1ea7n.<\/li>\n<li>T\u00ednh chi ph\u00ed.<\/li>\n<li>H\u1ea1n ch\u1ebf l\u00e3ng ph\u00ed.<\/li>\n<\/ul>\n<h3>49. Ki\u1ec3m so\u00e1t kh\u1ea9u ph\u1ea7n<\/h3>\n<p>Portion Control gi\u00fap:<\/p>\n<ul>\n<li>\u1ed4n \u0111\u1ecbnh \u0111\u1ecbnh l\u01b0\u1ee3ng.<\/li>\n<li>\u1ed4n \u0111\u1ecbnh chi ph\u00ed.<\/li>\n<li>Duy tr\u00ec tr\u1ea3i nghi\u1ec7m kh\u00e1ch.<\/li>\n<li>H\u1ea1n ch\u1ebf th\u1ea5t tho\u00e1t.<\/li>\n<\/ul>\n<h3>50. Qu\u1ea3n l\u00fd doanh thu nh\u00e0 h\u00e0ng<\/h3>\n<p>Doanh thu c\u00f3 th\u1ec3 \u0111\u1ebfn t\u1eeb:<\/p>\n<ul>\n<li>Th\u1ee9c \u0103n.<\/li>\n<li>\u0110\u1ed3 u\u1ed1ng.<\/li>\n<li>Ti\u1ec7c.<\/li>\n<li>Room Service.<\/li>\n<li>D\u1ecbch v\u1ee5 b\u1ed5 sung.<\/li>\n<\/ul>\n<h3>51. D\u1ef1 b\u00e1o doanh thu<\/h3>\n<p>C\u00f3 th\u1ec3 d\u1ef1a tr\u00ean:<\/p>\n<ul>\n<li>L\u1ecbch s\u1eed b\u00e1n h\u00e0ng.<\/li>\n<li>C\u00f4ng su\u1ea5t ph\u00f2ng.<\/li>\n<li>Booking.<\/li>\n<li>M\u00f9a v\u1ee5.<\/li>\n<li>S\u1ef1 ki\u1ec7n.<\/li>\n<li>Xu h\u01b0\u1edbng th\u1ecb tr\u01b0\u1eddng.<\/li>\n<\/ul>\n<h3>52. Average Check<\/h3>\n<p>Average Check c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 ph\u1ea3n \u00e1nh m\u1ee9c chi ti\u00eau trung b\u00ecnh c\u1ee7a kh\u00e1ch ho\u1eb7c h\u00f3a \u0111\u01a1n theo c\u00e1ch doanh nghi\u1ec7p x\u00e1c \u0111\u1ecbnh.<\/p>\n<h3>53. Table Turnover<\/h3>\n<p>Table Turnover ph\u1ea3n \u00e1nh t\u1ed1c \u0111\u1ed9 m\u1ed9t b\u00e0n \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng cho c\u00e1c l\u01b0\u1ee3t kh\u00e1ch kh\u00e1c nhau trong m\u1ed9t kho\u1ea3ng th\u1eddi gian.<\/p>\n<h3>54. Upselling<\/h3>\n<p>Upselling c\u00f3 th\u1ec3 gi\u00fap:<\/p>\n<ul>\n<li>T\u0103ng gi\u00e1 tr\u1ecb h\u00f3a \u0111\u01a1n.<\/li>\n<li>G\u1ee3i \u00fd m\u00f3n ph\u00f9 h\u1ee3p h\u01a1n.<\/li>\n<li>N\u00e2ng cao tr\u1ea3i nghi\u1ec7m n\u1ebfu th\u1ef1c hi\u1ec7n \u0111\u00fang c\u00e1ch.<\/li>\n<\/ul>\n<p>Kh\u00f4ng n\u00ean t\u1ea1o \u00e1p l\u1ef1c cho kh\u00e1ch.<\/p>\n<h3>55. Cross-selling<\/h3>\n<p>C\u00f3 th\u1ec3 g\u1ee3i \u00fd c\u00e1c s\u1ea3n ph\u1ea9m b\u1ed5 sung nh\u01b0:<\/p>\n<ul>\n<li>\u0110\u1ed3 u\u1ed1ng.<\/li>\n<li>M\u00f3n khai v\u1ecb.<\/li>\n<li>M\u00f3n tr\u00e1ng mi\u1ec7ng.<\/li>\n<li>M\u00f3n \u0103n k\u00e8m.<\/li>\n<\/ul>\n<h3>56. Qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1 nh\u00e0 h\u00e0ng<\/h3>\n<p>C\u00f3 th\u1ec3 bao g\u1ed3m:<\/p>\n<ul>\n<li>Tuy\u1ec3n d\u1ee5ng.<\/li>\n<li>Ph\u00e2n ca.<\/li>\n<li>\u0110\u00e0o t\u1ea1o.<\/li>\n<li>Gi\u00e1m s\u00e1t.<\/li>\n<li>\u0110\u00e1nh gi\u00e1.<\/li>\n<li>T\u1ea1o \u0111\u1ed9ng l\u1ef1c.<\/li>\n<\/ul>\n<h3>57. L\u1eadp l\u1ecbch l\u00e0m vi\u1ec7c<\/h3>\n<p>C\u1ea7n c\u00e2n \u0111\u1ed1i:<\/p>\n<ul>\n<li>Nhu c\u1ea7u kh\u00e1ch.<\/li>\n<li>S\u1ed1 l\u01b0\u1ee3ng nh\u00e2n vi\u00ean.<\/li>\n<li>K\u1ef9 n\u0103ng.<\/li>\n<li>Gi\u1edd cao \u0111i\u1ec3m.<\/li>\n<li>Chi ph\u00ed lao \u0111\u1ed9ng.<\/li>\n<\/ul>\n<h3>58. \u0110\u00e0o t\u1ea1o nh\u00e2n vi\u00ean<\/h3>\n<p>C\u00f3 th\u1ec3 t\u1eadp trung v\u00e0o:<\/p>\n<ul>\n<li>Quy tr\u00ecnh.<\/li>\n<li>Ki\u1ebfn th\u1ee9c m\u00f3n.<\/li>\n<li>K\u1ef9 n\u0103ng ph\u1ee5c v\u1ee5.<\/li>\n<li>Giao ti\u1ebfp.<\/li>\n<li>V\u1ec7 sinh.<\/li>\n<li>X\u1eed l\u00fd t\u00ecnh hu\u1ed1ng.<\/li>\n<\/ul>\n<h3>59. Briefing \u0111\u1ea7u ca<\/h3>\n<p>Briefing c\u00f3 th\u1ec3 th\u00f4ng b\u00e1o:<\/p>\n<ul>\n<li>Booking.<\/li>\n<li>Kh\u00e1ch VIP.<\/li>\n<li>M\u00f3n \u0111\u1eb7c bi\u1ec7t.<\/li>\n<li>M\u00f3n h\u1ebft.<\/li>\n<li>Ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u1ea1i.<\/li>\n<li>Ph\u00e2n c\u00f4ng v\u1ecb tr\u00ed.<\/li>\n<\/ul>\n<h3>60. Giao ti\u1ebfp v\u1edbi kh\u00e1ch<\/h3>\n<p>Nh\u00e2n vi\u00ean c\u1ea7n:<\/p>\n<ul>\n<li>L\u1eafng nghe.<\/li>\n<li>Giao ti\u1ebfp r\u00f5.<\/li>\n<li>T\u00f4n tr\u1ecdng.<\/li>\n<li>S\u1eed d\u1ee5ng ng\u00f4n ng\u1eef ph\u00f9 h\u1ee3p.<\/li>\n<li>Ch\u1ee7 \u0111\u1ed9ng h\u1ed7 tr\u1ee3.<\/li>\n<\/ul>\n<h3>61. Giao ti\u1ebfp phi ng\u00f4n ng\u1eef<\/h3>\n<p>C\u00f3 th\u1ec3 g\u1ed3m:<\/p>\n<ul>\n<li>\u00c1nh m\u1eaft.<\/li>\n<li>T\u01b0 th\u1ebf.<\/li>\n<li>N\u00e9t m\u1eb7t.<\/li>\n<li>C\u1eed ch\u1ec9.<\/li>\n<li>Kho\u1ea3ng c\u00e1ch giao ti\u1ebfp.<\/li>\n<\/ul>\n<h3>62. X\u1eed l\u00fd y\u00eau c\u1ea7u \u0111\u1eb7c bi\u1ec7t<\/h3>\n<p>C\u00f3 th\u1ec3 li\u00ean quan \u0111\u1ebfn:<\/p>\n<ul>\n<li>D\u1ecb \u1ee9ng th\u1ef1c ph\u1ea9m.<\/li>\n<li>Ch\u1ebf \u0111\u1ed9 \u0103n.<\/li>\n<li>Tr\u1ebb em.<\/li>\n<li>Ng\u01b0\u1eddi cao tu\u1ed5i.<\/li>\n<li>Y\u00eau c\u1ea7u t\u00f4n gi\u00e1o ho\u1eb7c v\u0103n h\u00f3a.<\/li>\n<\/ul>\n<p>C\u1ea7n x\u00e1c nh\u1eadn r\u00f5 v\u00e0 ph\u1ed1i h\u1ee3p v\u1edbi b\u1ebfp.<\/p>\n<h3>63. X\u1eed l\u00fd ph\u00e0n n\u00e0n<\/h3>\n<p>M\u1ed9t quy tr\u00ecnh c\u00f3 th\u1ec3 g\u1ed3m:<\/p>\n<ol>\n<li>L\u1eafng nghe.<\/li>\n<li>Xin l\u1ed7i ph\u00f9 h\u1ee3p.<\/li>\n<li>X\u00e1c nh\u1eadn v\u1ea5n \u0111\u1ec1.<\/li>\n<li>\u0110\u01b0a ra gi\u1ea3i ph\u00e1p trong th\u1ea9m quy\u1ec1n.<\/li>\n<li>Theo d\u00f5i k\u1ebft qu\u1ea3.<\/li>\n<li>Ghi nh\u1eadn \u0111\u1ec3 c\u1ea3i ti\u1ebfn.<\/li>\n<\/ol>\n<h3>64. Service Recovery<\/h3>\n<p>Service Recovery h\u01b0\u1edbng t\u1edbi:<\/p>\n<ul>\n<li>Kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1.<\/li>\n<li>Kh\u00f4i ph\u1ee5c s\u1ef1 h\u00e0i l\u00f2ng.<\/li>\n<li>H\u1ea1n ch\u1ebf m\u1ea5t kh\u00e1ch.<\/li>\n<li>R\u00fat kinh nghi\u1ec7m.<\/li>\n<\/ul>\n<h3>65. Ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng<\/h3>\n<p>C\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 qua:<\/p>\n<ul>\n<li>M\u00f3n \u0103n.<\/li>\n<li>T\u1ed1c \u0111\u1ed9.<\/li>\n<li>Th\u00e1i \u0111\u1ed9.<\/li>\n<li>V\u1ec7 sinh.<\/li>\n<li>Kh\u00f4ng gian.<\/li>\n<li>S\u1ef1 ch\u00ednh x\u00e1c.<\/li>\n<li>Tr\u1ea3i nghi\u1ec7m t\u1ed5ng th\u1ec3.<\/li>\n<\/ul>\n<h3>66. S\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/h3>\n<p>S\u1ef1 h\u00e0i l\u00f2ng c\u00f3 th\u1ec3 ph\u1ee5 thu\u1ed9c v\u00e0o:<\/p>\n<ul>\n<li>K\u1ef3 v\u1ecdng.<\/li>\n<li>Ch\u1ea5t l\u01b0\u1ee3ng th\u1ef1c t\u1ebf.<\/li>\n<li>Gi\u00e1 tr\u1ecb nh\u1eadn \u0111\u01b0\u1ee3c.<\/li>\n<li>C\u00e1ch x\u1eed l\u00fd s\u1ef1 c\u1ed1.<\/li>\n<\/ul>\n<h3>67. \u0110o l\u01b0\u1eddng ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5<\/h3>\n<p>C\u00f3 th\u1ec3 s\u1eed d\u1ee5ng:<\/p>\n<ul>\n<li>Phi\u1ebfu kh\u1ea3o s\u00e1t.<\/li>\n<li>\u0110\u00e1nh gi\u00e1 tr\u1ef1c tuy\u1ebfn.<\/li>\n<li>Khi\u1ebfu n\u1ea1i.<\/li>\n<li>Mystery Guest.<\/li>\n<li>Ph\u1ecfng v\u1ea5n kh\u00e1ch.<\/li>\n<li>Ch\u1ec9 s\u1ed1 v\u1eadn h\u00e0nh.<\/li>\n<\/ul>\n<h3>68. V\u1ec7 sinh an to\u00e0n th\u1ef1c ph\u1ea9m<\/h3>\n<p>Nh\u00e0 h\u00e0ng c\u1ea7n ki\u1ec3m so\u00e1t:<\/p>\n<ul>\n<li>Nguy\u00ean li\u1ec7u.<\/li>\n<li>B\u1ea3o qu\u1ea3n.<\/li>\n<li>Ch\u1ebf bi\u1ebfn.<\/li>\n<li>D\u1ee5ng c\u1ee5.<\/li>\n<li>Nh\u00e2n vi\u00ean.<\/li>\n<li>Nhi\u1ec7t \u0111\u1ed9.<\/li>\n<li>Nhi\u1ec5m ch\u00e9o.<\/li>\n<\/ul>\n<h3>69. V\u1ec7 sinh c\u00e1 nh\u00e2n<\/h3>\n<p>Nh\u00e2n vi\u00ean c\u1ea7n:<\/p>\n<ul>\n<li>R\u1eeda tay.<\/li>\n<li>\u0110\u1ed3ng ph\u1ee5c s\u1ea1ch.<\/li>\n<li>Tu\u00e2n th\u1ee7 quy \u0111\u1ecbnh s\u1ee9c kh\u1ecfe.<\/li>\n<li>S\u1eed d\u1ee5ng d\u1ee5ng c\u1ee5 b\u1ea3o h\u1ed9 khi c\u1ea7n.<\/li>\n<li>H\u1ea1n ch\u1ebf nguy c\u01a1 nhi\u1ec5m b\u1ea9n th\u1ef1c ph\u1ea9m.<\/li>\n<\/ul>\n<h3>70. Nhi\u1ec5m ch\u00e9o<\/h3>\n<p>Cross-contamination c\u00f3 th\u1ec3 x\u1ea3y ra khi vi sinh v\u1eadt ho\u1eb7c t\u00e1c nh\u00e2n g\u00e2y h\u1ea1i truy\u1ec1n t\u1eeb:<\/p>\n<ul>\n<li>Th\u1ef1c ph\u1ea9m s\u1ed1ng.<\/li>\n<li>D\u1ee5ng c\u1ee5.<\/li>\n<li>Tay ng\u01b0\u1eddi.<\/li>\n<li>B\u1ec1 m\u1eb7t.<\/li>\n<\/ul>\n<p>sang th\u1ef1c ph\u1ea9m kh\u00e1c.<\/p>\n<h3>71. Ki\u1ec3m so\u00e1t nhi\u1ec7t \u0111\u1ed9<\/h3>\n<p>Th\u1ef1c ph\u1ea9m c\u1ea7n \u0111\u01b0\u1ee3c:<\/p>\n<ul>\n<li>B\u1ea3o qu\u1ea3n.<\/li>\n<li>Ch\u1ebf bi\u1ebfn.<\/li>\n<li>Gi\u1eef n\u00f3ng.<\/li>\n<li>L\u00e0m l\u1ea1nh.<\/li>\n<\/ul>\n<p>theo c\u00e1c gi\u1edbi h\u1ea1n v\u00e0 quy tr\u00ecnh an to\u00e0n ph\u00f9 h\u1ee3p.<\/p>\n<h3>72. Ph\u1ed1i h\u1ee3p gi\u1eefa nh\u00e0 h\u00e0ng v\u00e0 b\u1ebfp<\/h3>\n<p>Hai b\u1ed9 ph\u1eadn c\u1ea7n trao \u0111\u1ed5i v\u1ec1:<\/p>\n<ul>\n<li>Order.<\/li>\n<li>Th\u1eddi gian.<\/li>\n<li>M\u00f3n h\u1ebft.<\/li>\n<li>D\u1ecb \u1ee9ng.<\/li>\n<li>Y\u00eau c\u1ea7u \u0111\u1eb7c bi\u1ec7t.<\/li>\n<li>Ch\u1ea5t l\u01b0\u1ee3ng m\u00f3n.<\/li>\n<\/ul>\n<h3>73. Ph\u1ed1i h\u1ee3p v\u1edbi Front Office<\/h3>\n<p>C\u00f3 th\u1ec3 li\u00ean quan \u0111\u1ebfn:<\/p>\n<ul>\n<li>Kh\u00e1ch VIP.<\/li>\n<li>Kh\u00e1ch \u0111o\u00e0n.<\/li>\n<li>C\u00f4ng su\u1ea5t ph\u00f2ng.<\/li>\n<li>G\u00f3i \u0103n u\u1ed1ng.<\/li>\n<li>Room Charge.<\/li>\n<li>Y\u00eau c\u1ea7u kh\u00e1ch l\u01b0u tr\u00fa.<\/li>\n<\/ul>\n<h3>74. Ph\u1ed1i h\u1ee3p v\u1edbi Housekeeping<\/h3>\n<p>C\u00f3 th\u1ec3 c\u1ea7n trong:<\/p>\n<ul>\n<li>S\u1ef1 ki\u1ec7n.<\/li>\n<li>V\u1ec7 sinh.<\/li>\n<li>\u0110\u1ed3 v\u1ea3i.<\/li>\n<li>Setup kh\u00f4ng gian.<\/li>\n<li>X\u1eed l\u00fd nhu c\u1ea7u \u0111\u1eb7c bi\u1ec7t.<\/li>\n<\/ul>\n<h3>75. Ph\u1ed1i h\u1ee3p v\u1edbi Sales &amp; Marketing<\/h3>\n<p>C\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n:<\/p>\n<ul>\n<li>Ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u1ea1i.<\/li>\n<li>G\u00f3i d\u1ecbch v\u1ee5.<\/li>\n<li>Ti\u1ec7c.<\/li>\n<li>H\u1ed9i ngh\u1ecb.<\/li>\n<li>Truy\u1ec1n th\u00f4ng nh\u00e0 h\u00e0ng.<\/li>\n<\/ul>\n<h3>76. Ph\u1ed1i h\u1ee3p v\u1edbi b\u1ed9 ph\u1eadn k\u1ebf to\u00e1n<\/h3>\n<p>Li\u00ean quan \u0111\u1ebfn:<\/p>\n<ul>\n<li>Doanh thu.<\/li>\n<li>Chi ph\u00ed.<\/li>\n<li>H\u00f3a \u0111\u01a1n.<\/li>\n<li>Thanh to\u00e1n.<\/li>\n<li>Ki\u1ec3m k\u00ea.<\/li>\n<li>B\u00e1o c\u00e1o.<\/li>\n<\/ul>\n<h3>77. Qu\u1ea3n l\u00fd thanh to\u00e1n<\/h3>\n<p>C\u1ea7n b\u1ea3o \u0111\u1ea3m:<\/p>\n<ul>\n<li>\u0110\u00fang b\u00e0n.<\/li>\n<li>\u0110\u00fang m\u00f3n.<\/li>\n<li>\u0110\u00fang s\u1ed1 ti\u1ec1n.<\/li>\n<li>\u0110\u00fang h\u00ecnh th\u1ee9c thanh to\u00e1n.<\/li>\n<li>C\u00f3 ch\u1ee9ng t\u1eeb ph\u00f9 h\u1ee3p.<\/li>\n<\/ul>\n<h3>78. C\u00e1c h\u00ecnh th\u1ee9c thanh to\u00e1n<\/h3>\n<p>C\u00f3 th\u1ec3 g\u1ed3m:<\/p>\n<ul>\n<li>Ti\u1ec1n m\u1eb7t.<\/li>\n<li>Th\u1ebb.<\/li>\n<li>Chuy\u1ec3n kho\u1ea3n.<\/li>\n<li>V\u00ed \u0111i\u1ec7n t\u1eed.<\/li>\n<li>Ghi v\u00e0o ph\u00f2ng.<\/li>\n<li>H\u00ecnh th\u1ee9c kh\u00e1c theo h\u1ec7 th\u1ed1ng kh\u00e1ch s\u1ea1n.<\/li>\n<\/ul>\n<h3>79. POS trong qu\u1ea3n l\u00fd nh\u00e0 h\u00e0ng<\/h3>\n<p>POS c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3:<\/p>\n<ul>\n<li>Nh\u1eadn order.<\/li>\n<li>Chuy\u1ec3n b\u1ebfp.<\/li>\n<li>Thanh to\u00e1n.<\/li>\n<li>B\u00e1o c\u00e1o doanh thu.<\/li>\n<li>Qu\u1ea3n l\u00fd m\u00f3n.<\/li>\n<li>Theo d\u00f5i nh\u00e2n vi\u00ean.<\/li>\n<\/ul>\n<h3>80. B\u00e1o c\u00e1o ho\u1ea1t \u0111\u1ed9ng nh\u00e0 h\u00e0ng<\/h3>\n<p>C\u00f3 th\u1ec3 theo d\u00f5i:<\/p>\n<ul>\n<li>Doanh thu.<\/li>\n<li>S\u1ed1 kh\u00e1ch.<\/li>\n<li>Average Check.<\/li>\n<li>Food Cost.<\/li>\n<li>Beverage Cost.<\/li>\n<li>T\u1ef7 l\u1ec7 b\u00e0n s\u1eed d\u1ee5ng.<\/li>\n<li>Khi\u1ebfu n\u1ea1i.<\/li>\n<\/ul>\n<h3>81. Ki\u1ec3m so\u00e1t chi ph\u00ed lao \u0111\u1ed9ng<\/h3>\n<p>C\u1ea7n c\u00e2n \u0111\u1ed1i:<\/p>\n<ul>\n<li>S\u1ed1 nh\u00e2n vi\u00ean.<\/li>\n<li>Gi\u1edd l\u00e0m.<\/li>\n<li>Doanh thu.<\/li>\n<li>Nhu c\u1ea7u kh\u00e1ch.<\/li>\n<li>N\u0103ng su\u1ea5t.<\/li>\n<\/ul>\n<h3>82. Gi\u1ea3m l\u00e3ng ph\u00ed trong nh\u00e0 h\u00e0ng<\/h3>\n<p>C\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n b\u1eb1ng:<\/p>\n<ul>\n<li>Ki\u1ec3m so\u00e1t \u0111\u1ecbnh l\u01b0\u1ee3ng.<\/li>\n<li>D\u1ef1 b\u00e1o nhu c\u1ea7u.<\/li>\n<li>Qu\u1ea3n l\u00fd t\u1ed3n kho.<\/li>\n<li>T\u1eadn d\u1ee5ng nguy\u00ean li\u1ec7u ph\u00f9 h\u1ee3p.<\/li>\n<li>\u0110\u00e0o t\u1ea1o nh\u00e2n vi\u00ean.<\/li>\n<\/ul>\n<h3>83. Qu\u1ea3n l\u00fd s\u1ef1 c\u1ed1 trong nh\u00e0 h\u00e0ng<\/h3>\n<p>C\u00f3 th\u1ec3 g\u1eb7p:<\/p>\n<ul>\n<li>M\u00f3n ra ch\u1eadm.<\/li>\n<li>Sai order.<\/li>\n<li>H\u1ebft m\u00f3n.<\/li>\n<li>Kh\u00e1ch kh\u00f4ng h\u00e0i l\u00f2ng.<\/li>\n<li>Thi\u1ebft b\u1ecb h\u1ecfng.<\/li>\n<li>S\u1ef1 c\u1ed1 thanh to\u00e1n.<\/li>\n<\/ul>\n<p>C\u1ea7n c\u00f3 quy tr\u00ecnh x\u1eed l\u00fd r\u00f5 r\u00e0ng.<\/p>\n<h3>84. Qu\u1ea3n l\u00fd gi\u1edd cao \u0111i\u1ec3m<\/h3>\n<p>C\u00f3 th\u1ec3:<\/p>\n<ul>\n<li>T\u0103ng nh\u00e2n s\u1ef1.<\/li>\n<li>Chu\u1ea9n b\u1ecb tr\u01b0\u1edbc.<\/li>\n<li>Ph\u00e2n khu ph\u1ee5c v\u1ee5.<\/li>\n<li>\u0110i\u1ec1u ph\u1ed1i b\u00e0n.<\/li>\n<li>Giao ti\u1ebfp ch\u1eb7t ch\u1ebd v\u1edbi b\u1ebfp.<\/li>\n<\/ul>\n<h3>85. D\u1ecbch v\u1ee5 c\u00e1 nh\u00e2n h\u00f3a<\/h3>\n<p>C\u00f3 th\u1ec3 d\u1ef1a tr\u00ean:<\/p>\n<ul>\n<li>S\u1edf th\u00edch kh\u00e1ch.<\/li>\n<li>L\u1ecbch s\u1eed s\u1eed d\u1ee5ng.<\/li>\n<li>D\u1ecb \u1ee9ng.<\/li>\n<li>D\u1ecbp \u0111\u1eb7c bi\u1ec7t.<\/li>\n<li>Y\u00eau c\u1ea7u ri\u00eang.<\/li>\n<\/ul>\n<h3>86. Ph\u1ee5c v\u1ee5 kh\u00e1ch VIP<\/h3>\n<p>C\u1ea7n ch\u00fa \u00fd:<\/p>\n<ul>\n<li>Th\u00f4ng tin tr\u01b0\u1edbc.<\/li>\n<li>Setup.<\/li>\n<li>Nh\u00e2n vi\u00ean ph\u1ee5 tr\u00e1ch.<\/li>\n<li>Y\u00eau c\u1ea7u \u0111\u1eb7c bi\u1ec7t.<\/li>\n<li>B\u1ea3o m\u1eadt th\u00f4ng tin.<\/li>\n<\/ul>\n<h3>87. Ph\u1ee5c v\u1ee5 kh\u00e1ch \u0111o\u00e0n<\/h3>\n<p>C\u1ea7n qu\u1ea3n l\u00fd:<\/p>\n<ul>\n<li>S\u1ed1 l\u01b0\u1ee3ng.<\/li>\n<li>Th\u1eddi gian.<\/li>\n<li>Th\u1ef1c \u0111\u01a1n.<\/li>\n<li>S\u01a1 \u0111\u1ed3 b\u00e0n.<\/li>\n<li>Nh\u00e2n l\u1ef1c.<\/li>\n<li>Ph\u01b0\u01a1ng th\u1ee9c thanh to\u00e1n.<\/li>\n<\/ul>\n<h3>88. Ph\u1ee5c v\u1ee5 kh\u00e1ch qu\u1ed1c t\u1ebf<\/h3>\n<p>Nh\u00e2n vi\u00ean c\u1ea7n ch\u00fa \u00fd:<\/p>\n<ul>\n<li>Ng\u00f4n ng\u1eef.<\/li>\n<li>V\u0103n h\u00f3a.<\/li>\n<li>T\u00f4n gi\u00e1o.<\/li>\n<li>Th\u00f3i quen \u0103n u\u1ed1ng.<\/li>\n<li>D\u1ecb \u1ee9ng.<\/li>\n<li>Quy t\u1eafc giao ti\u1ebfp.<\/li>\n<\/ul>\n<h3>89. Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng trong nh\u00e0 h\u00e0ng<\/h3>\n<p>Tr\u1ea3i nghi\u1ec7m c\u00f3 th\u1ec3 b\u1eaft \u0111\u1ea7u t\u1eeb:<\/p>\n<ul>\n<li>\u0110\u1eb7t b\u00e0n.<\/li>\n<li>\u0110\u00f3n ti\u1ebfp.<\/li>\n<li>Kh\u00f4ng gian.<\/li>\n<li>M\u00f3n \u0103n.<\/li>\n<li>Ph\u1ee5c v\u1ee5.<\/li>\n<li>Thanh to\u00e1n.<\/li>\n<li>Ch\u0103m s\u00f3c sau d\u1ecbch v\u1ee5.<\/li>\n<\/ul>\n<h3>90. Kh\u00f4ng gian nh\u00e0 h\u00e0ng<\/h3>\n<p>Kh\u00f4ng gian c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m th\u00f4ng qua:<\/p>\n<ul>\n<li>\u00c1nh s\u00e1ng.<\/li>\n<li>\u00c2m thanh.<\/li>\n<li>Nhi\u1ec7t \u0111\u1ed9.<\/li>\n<li>N\u1ed9i th\u1ea5t.<\/li>\n<li>M\u00f9i.<\/li>\n<li>Kho\u1ea3ng c\u00e1ch gi\u1eefa c\u00e1c b\u00e0n.<\/li>\n<\/ul>\n<h3>91. Qu\u1ea3n tr\u1ecb th\u01b0\u01a1ng hi\u1ec7u nh\u00e0 h\u00e0ng<\/h3>\n<p>Th\u01b0\u01a1ng hi\u1ec7u c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng t\u1eeb:<\/p>\n<ul>\n<li>Ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>Phong c\u00e1ch.<\/li>\n<li>Th\u1ef1c \u0111\u01a1n.<\/li>\n<li>D\u1ecbch v\u1ee5.<\/li>\n<li>Kh\u00f4ng gian.<\/li>\n<li>Truy\u1ec1n th\u00f4ng.<\/li>\n<\/ul>\n<h3>92. Review tr\u1ef1c tuy\u1ebfn<\/h3>\n<p>\u0110\u00e1nh gi\u00e1 tr\u1ef1c tuy\u1ebfn c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn:<\/p>\n<ul>\n<li>Uy t\u00edn.<\/li>\n<li>L\u1ef1a ch\u1ecdn c\u1ee7a kh\u00e1ch m\u1edbi.<\/li>\n<li>H\u00ecnh \u1ea3nh kh\u00e1ch s\u1ea1n.<\/li>\n<li>Ho\u1ea1t \u0111\u1ed9ng c\u1ea3i ti\u1ebfn.<\/li>\n<\/ul>\n<h3>93. Ph\u1ea3n h\u1ed3i \u0111\u00e1nh gi\u00e1 c\u1ee7a kh\u00e1ch<\/h3>\n<p>N\u00ean:<\/p>\n<ul>\n<li>Tr\u1ea3 l\u1eddi l\u1ecbch s\u1ef1.<\/li>\n<li>Th\u1eeba nh\u1eadn v\u1ea5n \u0111\u1ec1 khi ph\u00f9 h\u1ee3p.<\/li>\n<li>Kh\u00f4ng tranh c\u00e3i kh\u00f4ng c\u1ea7n thi\u1ebft.<\/li>\n<li>\u0110\u01b0a ra h\u01b0\u1edbng x\u1eed l\u00fd.<\/li>\n<li>S\u1eed d\u1ee5ng ph\u1ea3n h\u1ed3i \u0111\u1ec3 c\u1ea3i ti\u1ebfn.<\/li>\n<\/ul>\n<h3>94. Qu\u1ea3n tr\u1ecb doanh thu Food &amp; Beverage<\/h3>\n<p>C\u00f3 th\u1ec3 xem x\u00e9t:<\/p>\n<ul>\n<li>Gi\u00e1 b\u00e1n.<\/li>\n<li>C\u01a1 c\u1ea5u m\u00f3n.<\/li>\n<li>C\u00f4ng su\u1ea5t.<\/li>\n<li>Khung gi\u1edd.<\/li>\n<li>Ch\u01b0\u01a1ng tr\u00ecnh b\u00e1n h\u00e0ng.<\/li>\n<li>Chi ph\u00ed.<\/li>\n<\/ul>\n<h3>95. Khuy\u1ebfn m\u1ea1i trong nh\u00e0 h\u00e0ng<\/h3>\n<p>C\u00f3 th\u1ec3 \u00e1p d\u1ee5ng:<\/p>\n<ul>\n<li>Combo.<\/li>\n<li>Set Menu.<\/li>\n<li>Happy Hour.<\/li>\n<li>\u01afu \u0111\u00e3i kh\u00e1ch l\u01b0u tr\u00fa.<\/li>\n<li>Ch\u01b0\u01a1ng tr\u00ecnh th\u00e0nh vi\u00ean.<\/li>\n<\/ul>\n<p>C\u1ea7n ki\u1ec3m so\u00e1t t\u00e1c \u0111\u1ed9ng t\u1edbi doanh thu v\u00e0 l\u1ee3i nhu\u1eadn.<\/p>\n<h3>96. Qu\u1ea3n l\u00fd nh\u00e0 cung c\u1ea5p<\/h3>\n<p>C\u1ea7n \u0111\u00e1nh gi\u00e1:<\/p>\n<ul>\n<li>Ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>Gi\u00e1.<\/li>\n<li>Kh\u1ea3 n\u0103ng giao h\u00e0ng.<\/li>\n<li>\u0110\u1ed9 \u1ed5n \u0111\u1ecbnh.<\/li>\n<li>An to\u00e0n th\u1ef1c ph\u1ea9m.<\/li>\n<li>Uy t\u00edn.<\/li>\n<\/ul>\n<h3>97. Ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ea7u v\u00e0o<\/h3>\n<p>Khi nh\u1eadn nguy\u00ean li\u1ec7u c\u1ea7n \u0111\u1ed1i chi\u1ebfu:<\/p>\n<ul>\n<li>Ti\u00eau chu\u1ea9n mua.<\/li>\n<li>S\u1ed1 l\u01b0\u1ee3ng.<\/li>\n<li>Ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>T\u00ecnh tr\u1ea1ng.<\/li>\n<li>H\u1ea1n s\u1eed d\u1ee5ng.<\/li>\n<\/ul>\n<h3>98. Qu\u1ea3n l\u00fd b\u1ec1n v\u1eefng trong nh\u00e0 h\u00e0ng<\/h3>\n<p>C\u00f3 th\u1ec3 h\u01b0\u1edbng t\u1edbi:<\/p>\n<ul>\n<li>Gi\u1ea3m l\u00e3ng ph\u00ed th\u1ef1c ph\u1ea9m.<\/li>\n<li>Ti\u1ebft ki\u1ec7m n\u0103ng l\u01b0\u1ee3ng.<\/li>\n<li>Gi\u1ea3m nh\u1ef1a d\u00f9ng m\u1ed9t l\u1ea7n.<\/li>\n<li>Ph\u00e2n lo\u1ea1i ch\u1ea5t th\u1ea3i.<\/li>\n<li>\u01afu ti\u00ean ngu\u1ed3n nguy\u00ean li\u1ec7u ph\u00f9 h\u1ee3p.<\/li>\n<\/ul>\n<h3>99. K\u1ef9 n\u0103ng l\u00e0m b\u00e0i tr\u1eafc nghi\u1ec7m Qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n<\/h3>\n<p>Khi l\u00e0m b\u00e0i:<\/p>\n<ul>\n<li>\u0110\u1ecdc k\u1ef9 lo\u1ea1i h\u00ecnh ph\u1ee5c v\u1ee5 \u0111\u01b0\u1ee3c h\u1ecfi.<\/li>\n<li>X\u00e1c \u0111\u1ecbnh \u0111\u00fang v\u1ecb tr\u00ed v\u00e0 tr\u00e1ch nhi\u1ec7m nh\u00e2n vi\u00ean.<\/li>\n<li>Ph\u00e2n bi\u1ec7t \u00c0 la carte, Set Menu v\u00e0 Buffet.<\/li>\n<li>X\u00e1c \u0111\u1ecbnh \u0111\u00fang tr\u00ecnh t\u1ef1 ph\u1ee5c v\u1ee5.<\/li>\n<li>Ph\u00e2n bi\u1ec7t Food Cost v\u00e0 doanh thu.<\/li>\n<li>Ch\u00fa \u00fd quy tr\u00ecnh \u0111\u1eb7t b\u00e0n, nh\u1eadn order v\u00e0 thanh to\u00e1n.<\/li>\n<li>Nh\u1eadn di\u1ec7n v\u1ea5n \u0111\u1ec1 v\u1ec1 an to\u00e0n th\u1ef1c ph\u1ea9m.<\/li>\n<li>X\u00e1c \u0111\u1ecbnh c\u00e1ch x\u1eed l\u00fd ph\u00e0n n\u00e0n ph\u00f9 h\u1ee3p.<\/li>\n<li>T\u1ef1 tr\u1ea3 l\u1eddi tr\u01b0\u1edbc khi \u0111\u1ed1i chi\u1ebfu \u0111\u00e1p \u00e1n.<\/li>\n<\/ul>\n<h2>C\u00e1ch \u00f4n Qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n VNU hi\u1ec7u qu\u1ea3<\/h2>\n<h3>B\u01b0\u1edbc 1: H\u1ecdc theo to\u00e0n b\u1ed9 h\u00e0nh tr\u00ecnh ph\u1ee5c v\u1ee5 kh\u00e1ch<\/h3>\n<p>C\u00f3 th\u1ec3 chia:<\/p>\n<ol>\n<li>\u0110\u1eb7t b\u00e0n.<\/li>\n<li>Chu\u1ea9n b\u1ecb.<\/li>\n<li>\u0110\u00f3n kh\u00e1ch.<\/li>\n<li>Nh\u1eadn order.<\/li>\n<li>Ph\u1ee5c v\u1ee5.<\/li>\n<li>Ch\u0103m s\u00f3c.<\/li>\n<li>Thanh to\u00e1n.<\/li>\n<li>Ti\u1ec5n kh\u00e1ch.<\/li>\n<\/ol>\n<h3>B\u01b0\u1edbc 2: Ph\u00e2n bi\u1ec7t c\u00e1c lo\u1ea1i h\u00ecnh ph\u1ee5c v\u1ee5<\/h3>\n<p>C\u1ea7n ph\u00e2n bi\u1ec7t:<\/p>\n<ul>\n<li>\u00c0 la carte.<\/li>\n<li>Set Menu.<\/li>\n<li>Buffet.<\/li>\n<li>Banquet.<\/li>\n<li>Room Service.<\/li>\n<\/ul>\n<h3>B\u01b0\u1edbc 3: H\u1ecdc c\u01a1 c\u1ea5u nh\u00e2n s\u1ef1 b\u1eb1ng s\u01a1 \u0111\u1ed3<\/h3>\n<p>C\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh:<\/p>\n<ul>\n<li>Manager.<\/li>\n<li>Supervisor.<\/li>\n<li>Captain.<\/li>\n<li>Host\/Hostess.<\/li>\n<li>Waiter\/Waitress.<\/li>\n<li>Cashier.<\/li>\n<\/ul>\n<p>Sau \u0111\u00f3 ghi nhi\u1ec7m v\u1ee5 ch\u00ednh c\u1ee7a t\u1eebng v\u1ecb tr\u00ed.<\/p>\n<h3>B\u01b0\u1edbc 4: H\u1ecdc th\u1ef1c \u0111\u01a1n v\u00e0 chi ph\u00ed c\u00f9ng nhau<\/h3>\n<p>C\u1ea7n li\u00ean h\u1ec7:<\/p>\n<ul>\n<li>Gi\u00e1 b\u00e1n.<\/li>\n<li>Food Cost.<\/li>\n<li>Beverage Cost.<\/li>\n<li>\u0110\u1ecbnh l\u01b0\u1ee3ng.<\/li>\n<li>Menu Engineering.<\/li>\n<li>Kh\u1ea3 n\u0103ng sinh l\u1eddi.<\/li>\n<\/ul>\n<h3>B\u01b0\u1edbc 5: H\u1ecdc qu\u1ea3n l\u00fd nguy\u00ean li\u1ec7u theo chu\u1ed7i<\/h3>\n<p>C\u00f3 th\u1ec3 ghi nh\u1edb:<\/p>\n<ol>\n<li>Mua.<\/li>\n<li>Nh\u1eadn.<\/li>\n<li>L\u01b0u kho.<\/li>\n<li>Xu\u1ea5t.<\/li>\n<li>Ch\u1ebf bi\u1ebfn.<\/li>\n<li>Ph\u1ee5c v\u1ee5.<\/li>\n<li>Ki\u1ec3m k\u00ea.<\/li>\n<\/ol>\n<h3>B\u01b0\u1edbc 6: H\u1ecdc ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 b\u1eb1ng t\u00ecnh hu\u1ed1ng<\/h3>\n<p>V\u00ed d\u1ee5:<\/p>\n<ul>\n<li>Kh\u00e1ch ch\u1edd m\u00f3n qu\u00e1 l\u00e2u.<\/li>\n<li>Nh\u00e2n vi\u00ean nh\u1eadn sai order.<\/li>\n<li>Kh\u00e1ch ph\u1ea3n \u00e1nh m\u00f3n kh\u00f4ng \u0111\u1ea1t y\u00eau c\u1ea7u.<\/li>\n<li>Kh\u00e1ch c\u00f3 d\u1ecb \u1ee9ng th\u1ef1c ph\u1ea9m.<\/li>\n<li>Thanh to\u00e1n sai h\u00f3a \u0111\u01a1n.<\/li>\n<\/ul>\n<h3>B\u01b0\u1edbc 7: H\u1ecdc an to\u00e0n th\u1ef1c ph\u1ea9m theo \u0111i\u1ec3m ki\u1ec3m so\u00e1t<\/h3>\n<p>Ch\u00fa \u00fd:<\/p>\n<ul>\n<li>Nguy\u00ean li\u1ec7u.<\/li>\n<li>Nhi\u1ec7t \u0111\u1ed9.<\/li>\n<li>V\u1ec7 sinh tay.<\/li>\n<li>D\u1ee5ng c\u1ee5.<\/li>\n<li>B\u1ea3o qu\u1ea3n.<\/li>\n<li>Nhi\u1ec5m ch\u00e9o.<\/li>\n<\/ul>\n<h3>B\u01b0\u1edbc 8: T\u1ef1 tr\u1ea3 l\u1eddi tr\u01b0\u1edbc khi xem \u0111\u00e1p \u00e1n<\/h3>\n<p>V\u1edbi m\u1ed7i c\u00e2u:<\/p>\n<ol>\n<li>X\u00e1c \u0111\u1ecbnh t\u00ecnh hu\u1ed1ng.<\/li>\n<li>X\u00e1c \u0111\u1ecbnh giai \u0111o\u1ea1n ph\u1ee5c v\u1ee5.<\/li>\n<li>X\u00e1c \u0111\u1ecbnh ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m.<\/li>\n<li>Lo\u1ea1i ph\u01b0\u01a1ng \u00e1n sai r\u00f5 r\u00e0ng.<\/li>\n<li>T\u1ef1 ch\u1ecdn \u0111\u00e1p \u00e1n.<\/li>\n<li>Sau \u0111\u00f3 m\u1edbi \u0111\u1ed1i chi\u1ebfu.<\/li>\n<\/ol>\n<h3>B\u01b0\u1edbc 9: Ghi l\u1ea1i nh\u1eefng c\u00e2u th\u01b0\u1eddng sai<\/h3>\n<p>C\u00f3 th\u1ec3 ph\u00e2n lo\u1ea1i:<\/p>\n<ul>\n<li>Sai v\u1ec1 c\u01a1 c\u1ea5u nh\u00e2n s\u1ef1.<\/li>\n<li>Sai v\u1ec1 quy tr\u00ecnh ph\u1ee5c v\u1ee5.<\/li>\n<li>Sai v\u1ec1 th\u1ef1c \u0111\u01a1n.<\/li>\n<li>Sai v\u1ec1 buffet.<\/li>\n<li>Sai v\u1ec1 ti\u1ec7c.<\/li>\n<li>Sai v\u1ec1 Food Cost.<\/li>\n<li>Sai v\u1ec1 v\u1ec7 sinh an to\u00e0n th\u1ef1c ph\u1ea9m.<\/li>\n<li>Sai v\u1ec1 x\u1eed l\u00fd ph\u00e0n n\u00e0n.<\/li>\n<\/ul>\n<h3>B\u01b0\u1edbc 10: K\u1ebft h\u1ee3p t\u00e0i li\u1ec7u ch\u00ednh th\u1ee9c<\/h3>\n<p>T\u00e0i li\u1ec7u tr\u1eafc nghi\u1ec7m n\u00ean \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng c\u00f9ng:<\/p>\n<ul>\n<li>Gi\u00e1o tr\u00ecnh Qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n.<\/li>\n<li>Slide b\u00e0i gi\u1ea3ng.<\/li>\n<li>\u0110\u1ec1 c\u01b0\u01a1ng h\u1ecdc ph\u1ea7n.<\/li>\n<li>T\u00e0i li\u1ec7u nghi\u1ec7p v\u1ee5 nh\u00e0 h\u00e0ng.<\/li>\n<li>Quy tr\u00ecnh Food &amp; Beverage.<\/li>\n<li>B\u00e0i t\u1eadp t\u00ecnh hu\u1ed1ng.<\/li>\n<li>T\u00e0i li\u1ec7u do gi\u1ea3ng vi\u00ean cung c\u1ea5p.<\/li>\n<\/ul>\n<p>T\u00e0i li\u1ec7u \u0111\u00e1p \u00e1n h\u1ed7 tr\u1ee3 luy\u1ec7n t\u1eadp v\u00e0 tra c\u1ee9u, kh\u00f4ng thay th\u1ebf ngu\u1ed3n h\u1ecdc t\u1eadp ch\u00ednh th\u1ee9c.<\/p>\n<h2>Xem tr\u01b0\u1edbc t\u00e0i li\u1ec7u Qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n VNU<\/h2>\n<p>Ng\u01b0\u1eddi d\u00f9ng c\u00f3 th\u1ec3 xem tr\u01b0\u1edbc kho\u1ea3ng 20\u201330% n\u1ed9i dung c\u1ee7a t\u00e0i li\u1ec7u 30 trang tr\u01b0\u1edbc khi quy\u1ebft \u0111\u1ecbnh t\u1ea3i b\u1ea3n \u0111\u1ea7y \u0111\u1ee7.<\/p>\n<p>Ph\u1ea7n xem tr\u01b0\u1edbc gi\u00fap ki\u1ec3m tra:<\/p>\n<ul>\n<li>C\u1ea5u tr\u00fac t\u00e0i li\u1ec7u.<\/li>\n<li>D\u1ea1ng c\u00e2u h\u1ecfi.<\/li>\n<li>C\u00e1ch tr\u00ecnh b\u00e0y.<\/li>\n<li>C\u00e1ch b\u1ed1 tr\u00ed \u0111\u00e1p \u00e1n.<\/li>\n<li>M\u1ee9c \u0111\u1ed9 ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u h\u1ecdc t\u1eadp.<\/li>\n<li>M\u1ed9t ph\u1ea7n n\u1ed9i dung th\u1ef1c t\u1ebf c\u1ee7a t\u00e0i li\u1ec7u.<\/li>\n<\/ul>\n<p>File preview \u0111\u01b0\u1ee3c tool t\u1ef1 x\u00e1c \u0111\u1ecbnh:<\/p>\n<p>quan-tri-dich-vu-nha-hang-trong-khach-san-VNU-preview.docx<\/p>\n<h2>T\u1ea3i \u0111\u00e1p \u00e1n tr\u1eafc nghi\u1ec7m Qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n VNU<\/h2>\n<p>Quy tr\u00ecnh nh\u1eadn t\u00e0i li\u1ec7u:<\/p>\n<ol>\n<li>Xem tr\u01b0\u1edbc kho\u1ea3ng 20\u201330% n\u1ed9i dung.<\/li>\n<li>Ki\u1ec3m tra t\u00e0i li\u1ec7u c\u00f3 ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u.<\/li>\n<li>Ch\u1ecdn t\u1ea3i t\u00e0i li\u1ec7u.<\/li>\n<li>Thanh to\u00e1n qua VNPAY.<\/li>\n<li>H\u1ec7 th\u1ed1ng x\u00e1c nh\u1eadn giao d\u1ecbch th\u00e0nh c\u00f4ng.<\/li>\n<li>Nh\u1eadn quy\u1ec1n t\u1ea3i file DOCX \u0111\u1ea7y \u0111\u1ee7 30 trang.<\/li>\n<\/ol>\n<p>\ud83d\udce5 Sau khi thanh to\u00e1n th\u00e0nh c\u00f4ng, ng\u01b0\u1eddi d\u00f9ng c\u00f3 th\u1ec3 t\u1ea3i t\u00e0i li\u1ec7u \u0111\u1ea7y \u0111\u1ee7 v\u1ec1 m\u00e1y \u0111\u1ec3 s\u1eed d\u1ee5ng trong qu\u00e1 tr\u00ecnh h\u1ecdc t\u1eadp.<\/p>\n<p><strong>\ud83d\udc49 NH\u1ea4N \u201cT\u1ea2I XU\u1ed0NG NGAY\u201d \u0110\u1ec2 NH\u1eacN FILE \u0110\u1ea6Y \u0110\u1ee6.<\/strong><\/p>\n<h2>L\u1ee3i \u00edch khi s\u1eed d\u1ee5ng t\u00e0i li\u1ec7u Qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n VNU<\/h2>\n<p>\u2705 File DOCX 30 trang thu\u1eadn ti\u1ec7n s\u1eed d\u1ee5ng.<\/p>\n<p>\u2705 Luy\u1ec7n t\u1eadp c\u00e2u h\u1ecfi tr\u1eafc nghi\u1ec7m.<\/p>\n<p>\u2705 Ki\u1ec3m tra v\u00e0 \u0111\u1ed1i chi\u1ebfu \u0111\u00e1p \u00e1n thu\u1eadn ti\u1ec7n.<\/p>\n<p>\u2705 H\u1ec7 th\u1ed1ng ki\u1ebfn th\u1ee9c Qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n.<\/p>\n<p>\u2705 C\u1ee7ng c\u1ed1 c\u01a1 c\u1ea5u b\u1ed9 ph\u1eadn Food &amp; Beverage.<\/p>\n<p>\u2705 \u00d4n t\u1eadp quy tr\u00ecnh ph\u1ee5c v\u1ee5 nh\u00e0 h\u00e0ng.<\/p>\n<p>\u2705 Ph\u00e2n bi\u1ec7t \u00c0 la carte, Set Menu v\u00e0 Buffet.<\/p>\n<p>\u2705 H\u1ec7 th\u1ed1ng ki\u1ebfn th\u1ee9c v\u1ec1 Room Service v\u00e0 Banquet.<\/p>\n<p>\u2705 C\u1ee7ng c\u1ed1 k\u1ef9 n\u0103ng x\u00e2y d\u1ef1ng th\u1ef1c \u0111\u01a1n.<\/p>\n<p>\u2705 \u00d4n t\u1eadp Food Cost v\u00e0 Beverage Cost.<\/p>\n<p>\u2705 H\u1ec7 th\u1ed1ng ki\u1ebfn th\u1ee9c v\u1ec1 qu\u1ea3n l\u00fd nguy\u00ean li\u1ec7u.<\/p>\n<p>\u2705 C\u1ee7ng c\u1ed1 ki\u1ec3m so\u00e1t h\u00e0ng t\u1ed3n kho.<\/p>\n<p>\u2705 \u00d4n t\u1eadp qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1 nh\u00e0 h\u00e0ng.<\/p>\n<p>\u2705 H\u1ec7 th\u1ed1ng ki\u1ebfn th\u1ee9c v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5.<\/p>\n<p>\u2705 C\u1ee7ng c\u1ed1 x\u1eed l\u00fd ph\u00e0n n\u00e0n.<\/p>\n<p>\u2705 \u00d4n t\u1eadp v\u1ec7 sinh an to\u00e0n th\u1ef1c ph\u1ea9m.<\/p>\n<p>\u2705 H\u1ec7 th\u1ed1ng ki\u1ebfn th\u1ee9c v\u1ec1 doanh thu nh\u00e0 h\u00e0ng.<\/p>\n<p>\u2705 R\u00e8n k\u1ef9 n\u0103ng ph\u00e2n t\u00edch t\u00ecnh hu\u1ed1ng nghi\u1ec7p v\u1ee5.<\/p>\n<p>\u2705 Ti\u1ebft ki\u1ec7m th\u1eddi gian t\u1ef1 t\u1ed5ng h\u1ee3p t\u00e0i li\u1ec7u.<\/p>\n<p>\u2705 H\u1ed7 tr\u1ee3 \u00f4n t\u1eadp, \u00f4n thi hi\u1ec7u qu\u1ea3.<\/p>\n<h2>T\u00e0i li\u1ec7u Qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n VNU ph\u00f9 h\u1ee3p v\u1edbi ai?<\/h2>\n<p>T\u00e0i li\u1ec7u ph\u00f9 h\u1ee3p v\u1edbi:<\/p>\n<ul>\n<li>Sinh vi\u00ean \u0110\u1ea1i h\u1ecdc Qu\u1ed1c gia H\u00e0 N\u1ed9i.<\/li>\n<li>Sinh vi\u00ean \u0111ang h\u1ecdc m\u00f4n Qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n.<\/li>\n<li>Sinh vi\u00ean ng\u00e0nh Qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n.<\/li>\n<li>Sinh vi\u00ean ng\u00e0nh Qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 du l\u1ecbch v\u00e0 l\u1eef h\u00e0nh.<\/li>\n<li>Sinh vi\u00ean ng\u00e0nh Du l\u1ecbch.<\/li>\n<li>Sinh vi\u00ean ng\u00e0nh Qu\u1ea3n tr\u1ecb kinh doanh d\u1ecbch v\u1ee5.<\/li>\n<li>Sinh vi\u00ean quan t\u00e2m \u0111\u1ebfn l\u0129nh v\u1ef1c Food &amp; Beverage.<\/li>\n<li>Sinh vi\u00ean c\u1ea7n luy\u1ec7n t\u1eadp c\u00e2u h\u1ecfi tr\u1eafc nghi\u1ec7m.<\/li>\n<li>Sinh vi\u00ean c\u1ea7n ki\u1ec3m tra v\u00e0 \u0111\u1ed1i chi\u1ebfu \u0111\u00e1p \u00e1n.<\/li>\n<li>Sinh vi\u00ean chu\u1ea9n b\u1ecb ki\u1ec3m tra gi\u1eefa k\u1ef3.<\/li>\n<li>Sinh vi\u00ean chu\u1ea9n b\u1ecb thi k\u1ebft th\u00fac h\u1ecdc ph\u1ea7n.<\/li>\n<li>Ng\u01b0\u1eddi h\u1ecdc c\u1ea7n t\u00e0i li\u1ec7u h\u1ed7 tr\u1ee3 \u00f4n t\u1eadp, \u00f4n thi hi\u1ec7u qu\u1ea3.<\/li>\n<\/ul>\n<h2>L\u01b0u \u00fd khi s\u1eed d\u1ee5ng t\u00e0i li\u1ec7u<\/h2>\n<p>T\u00e0i li\u1ec7u \u0111\u01b0\u1ee3c cung c\u1ea5p nh\u1eb1m h\u1ed7 tr\u1ee3 h\u1ecdc t\u1eadp, luy\u1ec7n t\u1eadp v\u00e0 \u00f4n thi.<\/p>\n<p>T\u00e0i li\u1ec7u \u0111\u00e1p \u00e1n tr\u1eafc nghi\u1ec7m kh\u00f4ng thay th\u1ebf gi\u00e1o tr\u00ecnh, b\u00e0i gi\u1ea3ng, \u0111\u1ec1 c\u01b0\u01a1ng h\u1ecdc ph\u1ea7n, quy tr\u00ecnh v\u1eadn h\u00e0nh ti\u00eau chu\u1ea9n ho\u1eb7c c\u00e1c t\u00e0i li\u1ec7u ch\u00ednh th\u1ee9c c\u1ee7a c\u01a1 s\u1edf \u0111\u00e0o t\u1ea1o.<\/p>\n<p>Ng\u01b0\u1eddi h\u1ecdc n\u00ean t\u1ef1 l\u00e0m c\u00e2u h\u1ecfi tr\u01b0\u1edbc khi xem \u0111\u00e1p \u00e1n v\u00e0 \u0111\u1ed1i chi\u1ebfu nh\u1eefng n\u1ed9i dung ch\u01b0a ch\u1eafc ch\u1eafn v\u1edbi gi\u00e1o tr\u00ecnh, b\u00e0i gi\u1ea3ng v\u00e0 t\u00e0i li\u1ec7u do gi\u1ea3ng vi\u00ean cung c\u1ea5p.<\/p>\n<p>Kh\u00f4ng n\u00ean ch\u1ec9 h\u1ecdc thu\u1ed9c \u0111\u00e1p \u00e1n. C\u00e1c n\u1ed9i dung nh\u01b0 quy tr\u00ecnh ph\u1ee5c v\u1ee5, k\u1ef9 thu\u1eadt b\u00e0n, x\u1eed l\u00fd ph\u00e0n n\u00e0n, qu\u1ea3n l\u00fd nguy\u00ean li\u1ec7u v\u00e0 an to\u00e0n th\u1ef1c ph\u1ea9m c\u1ea7n \u0111\u01b0\u1ee3c k\u1ebft h\u1ee3p v\u1edbi th\u1ef1c h\u00e0nh nghi\u1ec7p v\u1ee5.<\/p>\n<p>T\u00ean g\u1ecdi v\u1ecb tr\u00ed, c\u01a1 c\u1ea5u nh\u00e2n s\u1ef1, quy tr\u00ecnh ph\u1ee5c v\u1ee5, ti\u00eau chu\u1ea9n setup, \u0111\u1ecbnh m\u1ee9c chi ph\u00ed v\u00e0 c\u00e1ch t\u1ed5 ch\u1ee9c ho\u1ea1t \u0111\u1ed9ng Food &amp; Beverage c\u00f3 th\u1ec3 kh\u00e1c nhau gi\u1eefa t\u1eebng kh\u00e1ch s\u1ea1n, th\u01b0\u01a1ng hi\u1ec7u v\u00e0 gi\u00e1o tr\u00ecnh. V\u1edbi c\u00e2u h\u1ecfi ph\u1ee5 thu\u1ed9c v\u00e0o m\u1ed9t quy tr\u00ecnh ho\u1eb7c ti\u00eau chu\u1ea9n c\u1ee5 th\u1ec3, c\u1ea7n \u01b0u ti\u00ean t\u00e0i li\u1ec7u ch\u00ednh th\u1ee9c \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong h\u1ecdc ph\u1ea7n.<\/p>\n<p>N\u1ed9i dung t\u1ed5ng quan trong b\u00e0i gi\u1edbi thi\u1ec7u \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng theo ki\u1ebfn th\u1ee9c ph\u1ed5 bi\u1ebfn v\u1ec1 qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n, kh\u00f4ng \u0111\u01b0\u1ee3c coi l\u00e0 \u0111\u1ec1 c\u01b0\u01a1ng ch\u00ednh th\u1ee9c c\u1ee7a m\u1ed9t h\u1ecdc ph\u1ea7n c\u1ee5 th\u1ec3 t\u1ea1i \u0110\u1ea1i h\u1ecdc Qu\u1ed1c gia H\u00e0 N\u1ed9i.<\/p>\n<h2>K\u1ebft lu\u1eadn v\u1ec1 Qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n VNU<\/h2>\n<p>Qu\u1ea3n tr\u1ecb d\u1ecbch v\u1ee5 nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n VNU \u2013 \u0110\u00e1p \u00e1n tr\u1eafc nghi\u1ec7m \u0110\u1ea1i h\u1ecdc Qu\u1ed1c gia H\u00e0 N\u1ed9i (File DOCX 30 trang) l\u00e0 t\u00e0i li\u1ec7u h\u1ed7 tr\u1ee3 sinh vi\u00ean luy\u1ec7n t\u1eadp c\u00e2u h\u1ecfi, ki\u1ec3m tra \u0111\u00e1p \u00e1n, h\u1ec7 th\u1ed1ng h\u00f3a ki\u1ebfn th\u1ee9c v\u00e0 h\u1ed7 tr\u1ee3 \u00f4n t\u1eadp, \u00f4n thi hi\u1ec7u qu\u1ea3.<\/p>\n<p>T\u00e0i li\u1ec7u ph\u00f9 h\u1ee3p \u0111\u1ec3 r\u00e0 so\u00e1t c\u00e1c nh\u00f3m ki\u1ebfn th\u1ee9c nh\u01b0 c\u01a1 c\u1ea5u b\u1ed9 ph\u1eadn Food &amp; Beverage, quy tr\u00ecnh ph\u1ee5c v\u1ee5, k\u1ef9 thu\u1eadt b\u00e0n, x\u00e2y d\u1ef1ng th\u1ef1c \u0111\u01a1n, buffet, banquet, room service, qu\u1ea3n l\u00fd nguy\u00ean li\u1ec7u, Food Cost, qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1, ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5, x\u1eed l\u00fd ph\u00e0n n\u00e0n v\u00e0 v\u1ec7 sinh an to\u00e0n th\u1ef1c ph\u1ea9m.<\/p>\n<p>Vi\u1ec7c k\u1ebft h\u1ee3p t\u00e0i li\u1ec7u tr\u1eafc nghi\u1ec7m v\u1edbi gi\u00e1o tr\u00ecnh, b\u00e0i gi\u1ea3ng, \u0111\u1ec1 c\u01b0\u01a1ng h\u1ecdc ph\u1ea7n v\u00e0 th\u1ef1c h\u00e0nh nghi\u1ec7p v\u1ee5 gi\u00fap ng\u01b0\u1eddi h\u1ecdc hi\u1ec3u r\u00f5 h\u01a1n c\u00e1ch t\u1ed5 ch\u1ee9c v\u00e0 qu\u1ea3n tr\u1ecb ho\u1ea1t \u0111\u1ed9ng nh\u00e0 h\u00e0ng trong kh\u00e1ch s\u1ea1n, h\u1ea1n ch\u1ebf vi\u1ec7c ch\u1ec9 ghi nh\u1edb \u0111\u00e1p \u00e1n m\u1ed9t c\u00e1ch m\u00e1y m\u00f3c.<\/p>\n<p>\ud83d\udc41 Xem tr\u01b0\u1edbc kho\u1ea3ng 20\u201330% n\u1ed9i dung.<\/p>\n<p>\ud83d\udcb3 Thanh to\u00e1n thu\u1eadn ti\u1ec7n qua VNPAY.<\/p>\n<p>\ud83d\udce5 Nh\u1eadn file DOCX \u0111\u1ea7y \u0111\u1ee7 30 trang sau khi thanh to\u00e1n th\u00e0nh c\u00f4ng.<\/p>"},"_links":{"self":[{"href":"https:\/\/docx247.com\/en\/wp-json\/wp\/v2\/product\/8656","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/docx247.com\/en\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/docx247.com\/en\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/docx247.com\/en\/wp-json\/wp\/v2\/comments?post=8656"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/docx247.com\/en\/wp-json\/wp\/v2\/media\/8480"}],"wp:attachment":[{"href":"https:\/\/docx247.com\/en\/wp-json\/wp\/v2\/media?parent=8656"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/docx247.com\/en\/wp-json\/wp\/v2\/product_brand?post=8656"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/docx247.com\/en\/wp-json\/wp\/v2\/product_cat?post=8656"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/docx247.com\/en\/wp-json\/wp\/v2\/product_tag?post=8656"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}