{"id":8650,"date":"2026-09-15T17:34:57","date_gmt":"2026-09-15T10:34:57","guid":{"rendered":"https:\/\/docx247.com\/?post_type=product&#038;p=8650"},"modified":"2026-09-16T11:09:36","modified_gmt":"2026-09-16T04:09:36","slug":"quan-tri-chat-luong-vnu","status":"publish","type":"product","link":"https:\/\/docx247.com\/en\/tai-lieu\/quan-tri-chat-luong-vnu\/","title":{"rendered":"Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng VNU \u2013 \u0110\u00e1p \u00e1n tr\u1eafc nghi\u1ec7m \u0110\u1ea1i h\u1ecdc Qu\u1ed1c gia H\u00e0 N\u1ed9i (File DOCX)"},"content":{"rendered":"<p><strong>\ud83d\udcd8 QU\u1ea2N TR\u1eca CH\u1ea4T L\u01af\u1ee2NG VNU \u2013 \u0110\u00c1P \u00c1N TR\u1eaeC NGHI\u1ec6M \u0110\u1ea0I H\u1eccC QU\u1ed0C GIA H\u00c0 N\u1ed8I<\/strong><\/p>\n<p><strong>\ud83d\udc41 XEM TR\u01af\u1edaC 20\u201330% N\u1ed8I DUNG<\/strong><\/p>\n<p>Ng\u01b0\u1eddi d\u00f9ng c\u00f3 th\u1ec3 xem tr\u01b0\u1edbc kho\u1ea3ng 20\u201330% n\u1ed9i dung c\u1ee7a t\u00e0i li\u1ec7u 218 trang tr\u01b0\u1edbc khi quy\u1ebft \u0111\u1ecbnh t\u1ea3i b\u1ea3n \u0111\u1ea7y \u0111\u1ee7.<\/p>\n<p>Ph\u1ea7n xem tr\u01b0\u1edbc gi\u00fap ki\u1ec3m tra:<\/p>\n<ul>\n<li>C\u1ea5u tr\u00fac t\u00e0i li\u1ec7u.<\/li>\n<li>C\u00e1ch tr\u00ecnh b\u00e0y.<\/li>\n<li>D\u1ea1ng c\u00e2u h\u1ecfi.<\/li>\n<li>C\u00e1ch b\u1ed1 tr\u00ed \u0111\u00e1p \u00e1n.<\/li>\n<li>M\u1ed9t ph\u1ea7n n\u1ed9i dung th\u1ef1c t\u1ebf c\u1ee7a t\u00e0i li\u1ec7u.<\/li>\n<\/ul>\n<p><strong>\ud83d\udce5 NH\u1eacN FILE DOCX \u0110\u1ea6Y \u0110\u1ee6<\/strong><\/p>\n<p>Sau khi thanh to\u00e1n th\u00e0nh c\u00f4ng, ng\u01b0\u1eddi d\u00f9ng c\u00f3 th\u1ec3 t\u1ea3i file DOCX \u0111\u1ea7y \u0111\u1ee7 218 trang v\u1ec1 m\u00e1y \u0111\u1ec3 s\u1eed d\u1ee5ng trong qu\u00e1 tr\u00ecnh h\u1ecdc t\u1eadp, luy\u1ec7n t\u1eadp v\u00e0 \u00f4n thi.<\/p>\n<p><strong>\ud83d\udcb3 THANH TO\u00c1N QUA VNPAY<\/strong><\/p>\n<p>Thanh to\u00e1n nhanh ch\u00f3ng, thu\u1eadn ti\u1ec7n qua VNPAY. Sau khi giao d\u1ecbch th\u00e0nh c\u00f4ng, h\u1ec7 th\u1ed1ng cung c\u1ea5p t\u00e0i li\u1ec7u \u0111\u1ec3 ng\u01b0\u1eddi d\u00f9ng t\u1ea3i xu\u1ed1ng.<\/p>\n<p><strong>\ud83c\udfaf \u00d4N \u0110\u00daNG TR\u1eccNG T\u00c2M \u2013 TRA C\u1ee8U NHANH \u2013 TI\u1ebeT KI\u1ec6M TH\u1edcI GIAN<\/strong><\/p>\n<p>T\u00e0i li\u1ec7u \u0110\u00e1p \u00e1n tr\u1eafc nghi\u1ec7m Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng VNU \u2013 \u0110\u1ea1i h\u1ecdc Qu\u1ed1c gia H\u00e0 N\u1ed9i g\u1ed3m 218 trang, \u0111\u01b0\u1ee3c chu\u1ea9n b\u1ecb nh\u1eb1m h\u1ed7 tr\u1ee3 sinh vi\u00ean luy\u1ec7n t\u1eadp c\u00e2u h\u1ecfi, ki\u1ec3m tra \u0111\u00e1p \u00e1n, h\u1ec7 th\u1ed1ng h\u00f3a ki\u1ebfn th\u1ee9c v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng, qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng, ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng, \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng, c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c v\u00e0 c\u00e1c c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng, \u0111\u1ed3ng th\u1eddi h\u1ed7 tr\u1ee3 \u00f4n t\u1eadp, \u00f4n thi hi\u1ec7u qu\u1ea3.<\/p>\n<p>\ud83d\udcca Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng l\u00e0 h\u1ecdc ph\u1ea7n c\u00f3 th\u1ec3 li\u00ean quan \u0111\u1ebfn kh\u00e1i ni\u1ec7m v\u00e0 vai tr\u00f2 c\u1ee7a ch\u1ea5t l\u01b0\u1ee3ng, s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng, qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n, chi ph\u00ed ch\u1ea5t l\u01b0\u1ee3ng, thi\u1ebft k\u1ebf ch\u1ea5t l\u01b0\u1ee3ng, ki\u1ec3m so\u00e1t qu\u00e1 tr\u00ecnh, c\u00f4ng c\u1ee5 th\u1ed1ng k\u00ea, c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c, ti\u00eau chu\u1ea9n h\u00f3a, h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng, \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng, qu\u1ea3n l\u00fd nh\u00e0 cung c\u1ea5p v\u00e0 n\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<p>N\u1ed9i dung h\u1ecdc t\u1eadp c\u00f3 th\u1ec3 gi\u00fap ng\u01b0\u1eddi h\u1ecdc hi\u1ec3u c\u00e1ch t\u1ed5 ch\u1ee9c x\u00e2y d\u1ef1ng, duy tr\u00ec v\u00e0 c\u1ea3i ti\u1ebfn h\u1ec7 th\u1ed1ng ch\u1ea5t l\u01b0\u1ee3ng; nh\u1eadn di\u1ec7n nguy\u00ean nh\u00e2n g\u00e2y sai l\u1ed7i; s\u1eed d\u1ee5ng d\u1eef li\u1ec7u v\u00e0 c\u00e1c c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd \u0111\u1ec3 ki\u1ec3m so\u00e1t qu\u00e1 tr\u00ecnh; \u0111\u1ed3ng th\u1eddi h\u00ecnh th\u00e0nh t\u01b0 duy h\u01b0\u1edbng t\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c.<\/p>\n<p>T\u00e0i li\u1ec7u g\u1ed3m 218 trang, ph\u00f9 h\u1ee3p \u0111\u1ec3 ng\u01b0\u1eddi h\u1ecdc chia nh\u1ecf theo t\u1eebng nh\u00f3m ki\u1ebfn th\u1ee9c, luy\u1ec7n t\u1eadp c\u00e2u h\u1ecfi tr\u1eafc nghi\u1ec7m, \u0111\u1ed1i chi\u1ebfu \u0111\u00e1p \u00e1n v\u00e0 nh\u1eadn di\u1ec7n nh\u1eefng n\u1ed9i dung c\u00f2n ch\u01b0a ch\u1eafc tr\u01b0\u1edbc khi ki\u1ec3m tra ho\u1eb7c thi k\u1ebft th\u00fac h\u1ecdc ph\u1ea7n.<\/p>\n<p><strong>\u2705 T\u00c0I LI\u1ec6U H\u1ed6 TR\u1ee2:<\/strong><\/p>\n<ul>\n<li>Luy\u1ec7n t\u1eadp c\u00e2u h\u1ecfi tr\u1eafc nghi\u1ec7m theo t\u1eebng nh\u00f3m ki\u1ebfn th\u1ee9c.<\/li>\n<li>Ki\u1ec3m tra v\u00e0 \u0111\u1ed1i chi\u1ebfu \u0111\u00e1p \u00e1n nhanh ch\u00f3ng.<\/li>\n<li>H\u1ec7 th\u1ed1ng ki\u1ebfn th\u1ee9c Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>C\u1ee7ng c\u1ed1 kh\u00e1i ni\u1ec7m ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>\u00d4n t\u1eadp c\u00e1c quan \u0111i\u1ec3m v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>H\u1ec7 th\u1ed1ng ki\u1ebfn th\u1ee9c v\u1ec1 qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>C\u1ee7ng c\u1ed1 l\u1ecbch s\u1eed ph\u00e1t tri\u1ec3n qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>\u00d4n t\u1eadp ki\u1ec3m tra ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>H\u1ec7 th\u1ed1ng ki\u1ebfn th\u1ee9c v\u1ec1 ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>C\u1ee7ng c\u1ed1 \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>\u00d4n t\u1eadp qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n.<\/li>\n<li>H\u1ec7 th\u1ed1ng ki\u1ebfn th\u1ee9c v\u1ec1 kh\u00e1ch h\u00e0ng v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng.<\/li>\n<li>C\u1ee7ng c\u1ed1 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5.<\/li>\n<li>\u00d4n t\u1eadp chi ph\u00ed ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>H\u1ec7 th\u1ed1ng ki\u1ebfn th\u1ee9c v\u1ec1 thi\u1ebft k\u1ebf ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>C\u1ee7ng c\u1ed1 ho\u1ea1ch \u0111\u1ecbnh ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>\u00d4n t\u1eadp ki\u1ec3m so\u00e1t qu\u00e1 tr\u00ecnh.<\/li>\n<li>H\u1ec7 th\u1ed1ng ki\u1ebfn th\u1ee9c v\u1ec1 c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>C\u1ee7ng c\u1ed1 PDCA.<\/li>\n<li>\u00d4n t\u1eadp Kaizen.<\/li>\n<li>H\u1ec7 th\u1ed1ng ki\u1ebfn th\u1ee9c v\u1ec1 5S.<\/li>\n<li>C\u1ee7ng c\u1ed1 c\u00e1c c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>\u00d4n t\u1eadp bi\u1ec3u \u0111\u1ed3 Pareto.<\/li>\n<li>H\u1ec7 th\u1ed1ng ki\u1ebfn th\u1ee9c v\u1ec1 bi\u1ec3u \u0111\u1ed3 nh\u00e2n qu\u1ea3.<\/li>\n<li>C\u1ee7ng c\u1ed1 phi\u1ebfu ki\u1ec3m tra.<\/li>\n<li>\u00d4n t\u1eadp bi\u1ec3u \u0111\u1ed3 ki\u1ec3m so\u00e1t.<\/li>\n<li>H\u1ec7 th\u1ed1ng ki\u1ebfn th\u1ee9c v\u1ec1 histogram.<\/li>\n<li>C\u1ee7ng c\u1ed1 s\u01a1 \u0111\u1ed3 ph\u00e2n t\u00e1n.<\/li>\n<li>\u00d4n t\u1eadp l\u01b0u \u0111\u1ed3.<\/li>\n<li>H\u1ec7 th\u1ed1ng ki\u1ebfn th\u1ee9c v\u1ec1 ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng th\u1ed1ng k\u00ea.<\/li>\n<li>C\u1ee7ng c\u1ed1 l\u1ea5y m\u1eabu ki\u1ec3m tra.<\/li>\n<li>\u00d4n t\u1eadp n\u0103ng l\u1ef1c qu\u00e1 tr\u00ecnh.<\/li>\n<li>H\u1ec7 th\u1ed1ng ki\u1ebfn th\u1ee9c v\u1ec1 h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>C\u1ee7ng c\u1ed1 ti\u00eau chu\u1ea9n h\u00f3a.<\/li>\n<li>\u00d4n t\u1eadp ISO 9001 \u1edf m\u1ee9c t\u1ed5ng quan.<\/li>\n<li>H\u1ec7 th\u1ed1ng ki\u1ebfn th\u1ee9c v\u1ec1 \u0111\u00e1nh gi\u00e1 n\u1ed9i b\u1ed9.<\/li>\n<li>C\u1ee7ng c\u1ed1 h\u00e0nh \u0111\u1ed9ng kh\u1eafc ph\u1ee5c.<\/li>\n<li>\u00d4n t\u1eadp h\u00e0nh \u0111\u1ed9ng c\u1ea3i ti\u1ebfn.<\/li>\n<li>H\u1ec7 th\u1ed1ng ki\u1ebfn th\u1ee9c v\u1ec1 qu\u1ea3n l\u00fd nh\u00e0 cung c\u1ea5p.<\/li>\n<li>C\u1ee7ng c\u1ed1 ch\u1ea5t l\u01b0\u1ee3ng trong chu\u1ed7i cung \u1ee9ng.<\/li>\n<li>\u00d4n t\u1eadp Six Sigma \u1edf m\u1ee9c kh\u00e1i qu\u00e1t.<\/li>\n<li>R\u00e8n k\u1ef9 n\u0103ng ph\u00e2n t\u00edch t\u00ecnh hu\u1ed1ng qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>Nh\u1eadn di\u1ec7n nh\u1eefng ph\u1ea7n ki\u1ebfn th\u1ee9c c\u00f2n y\u1ebfu.<\/li>\n<li>Ti\u1ebft ki\u1ec7m th\u1eddi gian t\u1ef1 t\u1ed5ng h\u1ee3p c\u00e2u h\u1ecfi v\u00e0 \u0111\u00e1p \u00e1n.<\/li>\n<li>H\u1ed7 tr\u1ee3 \u00f4n t\u1eadp, \u00f4n thi hi\u1ec7u qu\u1ea3.<\/li>\n<\/ul>\n<p><strong>\ud83d\udcc4 FILE DOCX 218 TRANG THU\u1eacN TI\u1ec6N S\u1eec D\u1ee4NG<\/strong><\/p>\n<p>T\u00e0i li\u1ec7u \u0111\u01b0\u1ee3c cung c\u1ea5p d\u01b0\u1edbi \u0111\u1ecbnh d\u1ea1ng DOCX g\u1ed3m 218 trang, thu\u1eadn ti\u1ec7n \u0111\u1ec3:<\/p>\n<ul>\n<li>T\u1ea3i v\u00e0 l\u01b0u tr\u1eef tr\u00ean m\u00e1y t\u00ednh.<\/li>\n<li>T\u00ecm ki\u1ebfm nhanh t\u1eeb kh\u00f3a.<\/li>\n<li>Tra c\u1ee9u c\u00e2u h\u1ecfi v\u00e0 \u0111\u00e1p \u00e1n.<\/li>\n<li>Tra c\u1ee9u c\u00e1c kh\u00e1i ni\u1ec7m Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>S\u1eed d\u1ee5ng b\u1eb1ng Microsoft Word ho\u1eb7c ph\u1ea7n m\u1ec1m h\u1ed7 tr\u1ee3 DOCX.<\/li>\n<li>\u0110\u00e1nh d\u1ea5u nh\u1eefng c\u00e2u th\u01b0\u1eddng tr\u1ea3 l\u1eddi sai.<\/li>\n<li>Chia n\u1ed9i dung th\u00e0nh t\u1eebng nh\u00f3m ch\u1ee7 \u0111\u1ec1 \u0111\u1ec3 \u00f4n t\u1eadp.<\/li>\n<li>Ghi ch\u00fa nh\u1eefng c\u00f4ng c\u1ee5 ho\u1eb7c m\u00f4 h\u00ecnh c\u1ea7n xem l\u1ea1i.<\/li>\n<li>\u00d4n t\u1eadp nhi\u1ec1u l\u1ea7n khi c\u1ea7n.<\/li>\n<\/ul>\n<p><strong>\ud83c\udf93 T\u00c0I LI\u1ec6U PH\u00d9 H\u1ee2P V\u1edaI:<\/strong><\/p>\n<ul>\n<li>Sinh vi\u00ean \u0110\u1ea1i h\u1ecdc Qu\u1ed1c gia H\u00e0 N\u1ed9i \u0111ang h\u1ecdc m\u00f4n Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>Sinh vi\u00ean ng\u00e0nh Qu\u1ea3n tr\u1ecb kinh doanh.<\/li>\n<li>Sinh vi\u00ean ng\u00e0nh Kinh t\u1ebf.<\/li>\n<li>Sinh vi\u00ean ng\u00e0nh Qu\u1ea3n l\u00fd.<\/li>\n<li>Sinh vi\u00ean ng\u00e0nh S\u1ea3n xu\u1ea5t v\u00e0 v\u1eadn h\u00e0nh.<\/li>\n<li>Sinh vi\u00ean c\u00e1c ng\u00e0nh c\u00f3 h\u1ecdc ki\u1ebfn th\u1ee9c v\u1ec1 qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>Sinh vi\u00ean c\u1ea7n c\u1ee7ng c\u1ed1 ki\u1ebfn th\u1ee9c v\u1ec1 h\u1ec7 th\u1ed1ng ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>Sinh vi\u00ean c\u1ea7n luy\u1ec7n t\u1eadp c\u00e2u h\u1ecfi tr\u1eafc nghi\u1ec7m.<\/li>\n<li>Sinh vi\u00ean c\u1ea7n ki\u1ec3m tra v\u00e0 \u0111\u1ed1i chi\u1ebfu \u0111\u00e1p \u00e1n.<\/li>\n<li>Sinh vi\u00ean chu\u1ea9n b\u1ecb ki\u1ec3m tra gi\u1eefa k\u1ef3.<\/li>\n<li>Sinh vi\u00ean chu\u1ea9n b\u1ecb thi k\u1ebft th\u00fac h\u1ecdc ph\u1ea7n.<\/li>\n<li>Ng\u01b0\u1eddi h\u1ecdc c\u1ea7n t\u00e0i li\u1ec7u h\u1ed7 tr\u1ee3 \u00f4n t\u1eadp, \u00f4n thi hi\u1ec7u qu\u1ea3.<\/li>\n<\/ul>\n<p><strong>\ud83d\udd0e T\u1eea KH\u00d3A LI\u00caN QUAN:<\/strong><\/p>\n<ul>\n<li>VNU<\/li>\n<li>\u0110\u1ea1i h\u1ecdc Qu\u1ed1c gia H\u00e0 N\u1ed9i<\/li>\n<li>Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng VNU<\/li>\n<li>Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng VNU \u0111\u00e1p \u00e1n<\/li>\n<li>m\u00f4n Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng VNU<\/li>\n<li>\u0111\u00e1p \u00e1n m\u00f4n Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng VNU<\/li>\n<li>\u0111\u00e1p \u00e1n Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng VNU<\/li>\n<li>tr\u1eafc nghi\u1ec7m Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng VNU<\/li>\n<li>\u0111\u00e1p \u00e1n tr\u1eafc nghi\u1ec7m Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng VNU<\/li>\n<li>tr\u1eafc nghi\u1ec7m m\u00f4n Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng VNU<\/li>\n<li>Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng \u0110\u1ea1i h\u1ecdc Qu\u1ed1c gia H\u00e0 N\u1ed9i<\/li>\n<li>Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng \u0110\u1ea1i h\u1ecdc Qu\u1ed1c gia H\u00e0 N\u1ed9i \u0111\u00e1p \u00e1n<\/li>\n<li>m\u00f4n Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng \u0110\u1ea1i h\u1ecdc Qu\u1ed1c gia H\u00e0 N\u1ed9i<\/li>\n<li>\u0111\u00e1p \u00e1n m\u00f4n Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng \u0110\u1ea1i h\u1ecdc Qu\u1ed1c gia H\u00e0 N\u1ed9i<\/li>\n<li>\u0111\u00e1p \u00e1n Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng \u0110\u1ea1i h\u1ecdc Qu\u1ed1c gia H\u00e0 N\u1ed9i<\/li>\n<li>tr\u1eafc nghi\u1ec7m Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng \u0110\u1ea1i h\u1ecdc Qu\u1ed1c gia H\u00e0 N\u1ed9i<\/li>\n<li>\u0111\u00e1p \u00e1n tr\u1eafc nghi\u1ec7m Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng \u0110\u1ea1i h\u1ecdc Qu\u1ed1c gia H\u00e0 N\u1ed9i<\/li>\n<li>tr\u1eafc nghi\u1ec7m m\u00f4n Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng \u0110\u1ea1i h\u1ecdc Qu\u1ed1c gia H\u00e0 N\u1ed9i<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>\ud83d\udcd8 \u0110\u00e1p \u00e1n tr\u1eafc nghi\u1ec7m Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng VNU \u2013 \u0110\u1ea1i h\u1ecdc Qu\u1ed1c gia H\u00e0 N\u1ed9i (File DOCX 218 trang).<\/p>\n<p>\u2705 H\u1ed7 tr\u1ee3 luy\u1ec7n t\u1eadp c\u00e2u h\u1ecfi, ki\u1ec3m tra \u0111\u00e1p \u00e1n, h\u1ec7 th\u1ed1ng ki\u1ebfn th\u1ee9c Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 h\u1ed7 tr\u1ee3 \u00f4n t\u1eadp, \u00f4n thi hi\u1ec7u qu\u1ea3.<\/p>\n<p>\ud83d\udc41 Xem tr\u01b0\u1edbc kho\u1ea3ng 20\u201330% n\u1ed9i dung c\u1ee7a to\u00e0n b\u1ed9 t\u00e0i li\u1ec7u.<\/p>\n<p>\ud83d\udcb3 Thanh to\u00e1n thu\u1eadn ti\u1ec7n qua VNPAY.<\/p>\n<p>\ud83d\udce5 Nh\u1eadn file DOCX \u0111\u1ea7y \u0111\u1ee7 sau khi thanh to\u00e1n th\u00e0nh c\u00f4ng.<\/p>\n","protected":false},"featured_media":8480,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false},"product_brand":[314],"product_cat":[25,62,66,134],"product_tag":[6161,5431,6162,6152,6163,6153,6164,6154,6165,6155,6166,6156,6167,6157,6158,6159,6160,4642],"class_list":["post-8650","product","type-product","status-publish","has-post-thumbnail","product_brand-docx247-com","product_cat-kinh-te-quan-tri","product_cat-de-cuong-on-tap-de-thi","product_cat-dap-an-trac-nghiem","product_cat-dai-hoc-quoc-gia-ha-noi","product_tag-quan-tri-chat-luong-dai-hoc-quoc-gia-ha-noi-dap-an","product_tag-dai-hoc-quoc-gia-ha-noi","product_tag-mon-quan-tri-chat-luong-dai-hoc-quoc-gia-ha-noi","product_tag-quan-tri-chat-luong-vnu","product_tag-dap-an-mon-quan-tri-chat-luong-dai-hoc-quoc-gia-ha-noi","product_tag-quan-tri-chat-luong-vnu-dap-an","product_tag-dap-an-quan-tri-chat-luong-dai-hoc-quoc-gia-ha-noi","product_tag-mon-quan-tri-chat-luong-vnu","product_tag-trac-nghiem-quan-tri-chat-luong-dai-hoc-quoc-gia-ha-noi","product_tag-dap-an-mon-quan-tri-chat-luong-vnu","product_tag-dap-an-trac-nghiem-quan-tri-chat-luong-dai-hoc-quoc-gia-ha-noi","product_tag-dap-an-quan-tri-chat-luong-vnu","product_tag-trac-nghiem-mon-quan-tri-chat-luong-dai-hoc-quoc-gia-ha-noi","product_tag-trac-nghiem-quan-tri-chat-luong-vnu","product_tag-dap-an-trac-nghiem-quan-tri-chat-luong-vnu","product_tag-trac-nghiem-mon-quan-tri-chat-luong-vnu","product_tag-quan-tri-chat-luong-dai-hoc-quoc-gia-ha-noi","product_tag-vnu","first","instock","downloadable","virtual","purchasable","product-type-simple"],"acf":{"document_info":{"filetype":"docx","page_count":"218","other_info":[{"title":"Lo\u1ea1i t\u00e0i li\u1ec7u","description":"\u0110\u00e1p \u00e1n tr\u1eafc nghi\u1ec7m"},{"title":"D\u00e0nh cho","description":"Sinh vi\u00ean \u0110\u1ea1i h\u1ecdc Qu\u1ed1c gia H\u00e0 N\u1ed9i (VNU)"},{"title":"M\u00e3 h\u1ecdc ph\u1ea7n","description":"[L\u1ea4Y M\u00c3 H\u1eccC PH\u1ea6N TH\u1ef0C T\u1ebe]"},{"title":"S\u1ed1 t\u00edn ch\u1ec9","description":"[L\u1ea4Y S\u1ed0 T\u00cdN CH\u1ec8 TH\u1ef0C T\u1ebe]"},{"title":"\u0110\u1ecbnh d\u1ea1ng t\u00e0i li\u1ec7u","description":"DOCX"},{"title":"S\u1ed1 trang","description":"218 trang"},{"title":"Xem tr\u01b0\u1edbc","description":"Kho\u1ea3ng 20\u201330% n\u1ed9i dung c\u1ee7a to\u00e0n b\u1ed9 t\u00e0i li\u1ec7u"},{"title":"Thanh to\u00e1n","description":"VNPAY"},{"title":"Ngu\u1ed3n","description":"DOCX247.COM"}]},"document_demo":8651,"additional_content":"<h2>Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng VNU \u2013 N\u1ed9i dung tr\u1ecdng t\u00e2m<\/h2>\n<p>Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng gi\u00fap ng\u01b0\u1eddi h\u1ecdc hi\u1ec3u c\u00e1ch m\u1ed9t t\u1ed5 ch\u1ee9c x\u00e1c \u0111\u1ecbnh y\u00eau c\u1ea7u ch\u1ea5t l\u01b0\u1ee3ng, x\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng ki\u1ec3m so\u00e1t, ph\u00f2ng ng\u1eeba sai l\u1ed7i, \u0111o l\u01b0\u1eddng k\u1ebft qu\u1ea3 v\u00e0 li\u00ean t\u1ee5c c\u1ea3i ti\u1ebfn nh\u1eb1m \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<p>T\u00e0i li\u1ec7u \u0110\u00e1p \u00e1n tr\u1eafc nghi\u1ec7m Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng VNU g\u1ed3m 218 trang, h\u1ed7 tr\u1ee3 sinh vi\u00ean luy\u1ec7n t\u1eadp c\u00e2u h\u1ecfi, ki\u1ec3m tra ki\u1ebfn th\u1ee9c, \u0111\u1ed1i chi\u1ebfu \u0111\u00e1p \u00e1n v\u00e0 h\u1ed7 tr\u1ee3 \u00f4n t\u1eadp, \u00f4n thi hi\u1ec7u qu\u1ea3.<\/p>\n<h3>1. Kh\u00e1i ni\u1ec7m ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n<p>Ch\u1ea5t l\u01b0\u1ee3ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c xem x\u00e9t d\u01b0\u1edbi nhi\u1ec1u g\u00f3c \u0111\u1ed9 nh\u01b0:<\/p>\n<ul>\n<li>M\u1ee9c \u0111\u1ed9 \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u.<\/li>\n<li>Kh\u1ea3 n\u0103ng th\u1ecfa m\u00e3n nhu c\u1ea7u.<\/li>\n<li>S\u1ef1 ph\u00f9 h\u1ee3p v\u1edbi m\u1ee5c \u0111\u00edch s\u1eed d\u1ee5ng.<\/li>\n<li>M\u1ee9c \u0111\u1ed9 \u1ed5n \u0111\u1ecbnh.<\/li>\n<li>Gi\u00e1 tr\u1ecb \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n<h3>2. Ch\u1ea5t l\u01b0\u1ee3ng d\u01b0\u1edbi g\u00f3c nh\u00ecn kh\u00e1ch h\u00e0ng<\/h3>\n<p>Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng th\u00f4ng qua:<\/p>\n<ul>\n<li>T\u00ednh n\u0103ng.<\/li>\n<li>\u0110\u1ed9 tin c\u1eady.<\/li>\n<li>Gi\u00e1 tr\u1ecb s\u1eed d\u1ee5ng.<\/li>\n<li>D\u1ecbch v\u1ee5.<\/li>\n<li>Tr\u1ea3i nghi\u1ec7m.<\/li>\n<li>M\u1ee9c \u0111\u1ed9 \u0111\u00e1p \u1ee9ng k\u1ef3 v\u1ecdng.<\/li>\n<\/ul>\n<h3>3. Ch\u1ea5t l\u01b0\u1ee3ng d\u01b0\u1edbi g\u00f3c nh\u00ecn nh\u00e0 s\u1ea3n xu\u1ea5t<\/h3>\n<p>Nh\u00e0 s\u1ea3n xu\u1ea5t c\u00f3 th\u1ec3 quan t\u00e2m \u0111\u1ebfn:<\/p>\n<ul>\n<li>S\u1ef1 ph\u00f9 h\u1ee3p v\u1edbi ti\u00eau chu\u1ea9n.<\/li>\n<li>M\u1ee9c \u0111\u1ed9 sai l\u1ed7i.<\/li>\n<li>T\u00ednh \u1ed5n \u0111\u1ecbnh c\u1ee7a qu\u00e1 tr\u00ecnh.<\/li>\n<li>Chi ph\u00ed s\u1ea3n xu\u1ea5t.<\/li>\n<li>Kh\u1ea3 n\u0103ng ki\u1ec3m so\u00e1t.<\/li>\n<\/ul>\n<h3>4. Ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m<\/h3>\n<p>Ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m c\u00f3 th\u1ec3 li\u00ean quan \u0111\u1ebfn:<\/p>\n<ul>\n<li>C\u00f4ng n\u0103ng.<\/li>\n<li>\u0110\u1ed9 b\u1ec1n.<\/li>\n<li>\u0110\u1ed9 tin c\u1eady.<\/li>\n<li>An to\u00e0n.<\/li>\n<li>H\u00ecnh th\u1ee9c.<\/li>\n<li>Kh\u1ea3 n\u0103ng b\u1ea3o tr\u00ec.<\/li>\n<li>M\u1ee9c \u0111\u1ed9 ph\u00f9 h\u1ee3p.<\/li>\n<\/ul>\n<h3>5. Ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5<\/h3>\n<p>Ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1 th\u00f4ng qua:<\/p>\n<ul>\n<li>\u0110\u1ed9 tin c\u1eady.<\/li>\n<li>Kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng.<\/li>\n<li>N\u0103ng l\u1ef1c ph\u1ee5c v\u1ee5.<\/li>\n<li>S\u1ef1 \u0111\u1ed3ng c\u1ea3m.<\/li>\n<li>C\u00e1c y\u1ebfu t\u1ed1 h\u1eefu h\u00ecnh.<\/li>\n<\/ul>\n<h3>6. Kh\u00e1i ni\u1ec7m qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n<p>Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng bao g\u1ed3m c\u00e1c ho\u1ea1t \u0111\u1ed9ng nh\u1eb1m:<\/p>\n<ul>\n<li>Ho\u1ea1ch \u0111\u1ecbnh.<\/li>\n<li>Ki\u1ec3m so\u00e1t.<\/li>\n<li>\u0110\u1ea3m b\u1ea3o.<\/li>\n<li>C\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<\/ul>\n<h3>7. Vai tr\u00f2 c\u1ee7a qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n<p>Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng c\u00f3 th\u1ec3 gi\u00fap:<\/p>\n<ul>\n<li>Gi\u1ea3m sai l\u1ed7i.<\/li>\n<li>Gi\u1ea3m chi ph\u00ed.<\/li>\n<li>N\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng.<\/li>\n<li>T\u0103ng n\u0103ng su\u1ea5t.<\/li>\n<li>C\u1ea3i thi\u1ec7n uy t\u00edn.<\/li>\n<li>T\u0103ng kh\u1ea3 n\u0103ng c\u1ea1nh tranh.<\/li>\n<\/ul>\n<h3>8. S\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n<p>Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c nh\u00ecn nh\u1eadn qua c\u00e1c giai \u0111o\u1ea1n:<\/p>\n<ul>\n<li>Ki\u1ec3m tra ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>Ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>\u0110\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n.<\/li>\n<\/ul>\n<h3>9. Ki\u1ec3m tra ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n<p>Inspection t\u1eadp trung v\u00e0o:<\/p>\n<ul>\n<li>Ph\u00e1t hi\u1ec7n s\u1ea3n ph\u1ea9m kh\u00f4ng ph\u00f9 h\u1ee3p.<\/li>\n<li>Ph\u00e2n lo\u1ea1i.<\/li>\n<li>Lo\u1ea1i b\u1ecf sai l\u1ed7i.<\/li>\n<li>X\u00e1c nh\u1eadn k\u1ebft qu\u1ea3.<\/li>\n<\/ul>\n<p>C\u00e1ch ti\u1ebfp c\u1eadn n\u00e0y ch\u1ee7 y\u1ebfu ph\u00e1t hi\u1ec7n l\u1ed7i sau khi \u0111\u00e3 xu\u1ea5t hi\u1ec7n.<\/p>\n<h3>10. Ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n<p>Quality Control t\u1eadp trung v\u00e0o:<\/p>\n<ul>\n<li>Theo d\u00f5i qu\u00e1 tr\u00ecnh.<\/li>\n<li>\u0110o l\u01b0\u1eddng.<\/li>\n<li>So s\u00e1nh v\u1edbi ti\u00eau chu\u1ea9n.<\/li>\n<li>Ph\u00e1t hi\u1ec7n sai l\u1ec7ch.<\/li>\n<li>Th\u1ef1c hi\u1ec7n \u0111i\u1ec1u ch\u1ec9nh.<\/li>\n<\/ul>\n<h3>11. \u0110\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n<p>Quality Assurance h\u01b0\u1edbng t\u1edbi vi\u1ec7c x\u00e2y d\u1ef1ng ni\u1ec1m tin r\u1eb1ng c\u00e1c y\u00eau c\u1ea7u ch\u1ea5t l\u01b0\u1ee3ng s\u1ebd \u0111\u01b0\u1ee3c \u0111\u00e1p \u1ee9ng th\u00f4ng qua:<\/p>\n<ul>\n<li>Quy tr\u00ecnh.<\/li>\n<li>Ti\u00eau chu\u1ea9n.<\/li>\n<li>Tr\u00e1ch nhi\u1ec7m.<\/li>\n<li>Ki\u1ec3m so\u00e1t h\u1ec7 th\u1ed1ng.<\/li>\n<li>\u0110\u00e1nh gi\u00e1.<\/li>\n<\/ul>\n<h3>12. Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n<\/h3>\n<p>Total Quality Management \u2013 TQM c\u00f3 th\u1ec3 nh\u1ea5n m\u1ea1nh:<\/p>\n<ul>\n<li>H\u01b0\u1edbng v\u00e0o kh\u00e1ch h\u00e0ng.<\/li>\n<li>S\u1ef1 tham gia c\u1ee7a m\u1ecdi th\u00e0nh vi\u00ean.<\/li>\n<li>C\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c.<\/li>\n<li>Qu\u1ea3n l\u00fd theo qu\u00e1 tr\u00ecnh.<\/li>\n<li>Ra quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean d\u1eef li\u1ec7u.<\/li>\n<\/ul>\n<h3>13. Kh\u00e1ch h\u00e0ng trong qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n<p>Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 g\u1ed3m:<\/p>\n<ul>\n<li>Kh\u00e1ch h\u00e0ng b\u00ean ngo\u00e0i.<\/li>\n<li>Kh\u00e1ch h\u00e0ng n\u1ed9i b\u1ed9.<\/li>\n<\/ul>\n<p>Vi\u1ec7c hi\u1ec3u nhu c\u1ea7u kh\u00e1ch h\u00e0ng l\u00e0 n\u1ec1n t\u1ea3ng c\u1ee7a qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng.<\/p>\n<h3>14. Kh\u00e1ch h\u00e0ng b\u00ean ngo\u00e0i<\/h3>\n<p>C\u00f3 th\u1ec3 l\u00e0:<\/p>\n<ul>\n<li>Ng\u01b0\u1eddi mua.<\/li>\n<li>Ng\u01b0\u1eddi s\u1eed d\u1ee5ng.<\/li>\n<li>\u0110\u1ed1i t\u00e1c.<\/li>\n<li>T\u1ed5 ch\u1ee9c nh\u1eadn s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5.<\/li>\n<\/ul>\n<h3>15. Kh\u00e1ch h\u00e0ng n\u1ed9i b\u1ed9<\/h3>\n<p>M\u1ed9t b\u1ed9 ph\u1eadn trong t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 l\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ed9 ph\u1eadn kh\u00e1c khi ti\u1ebfp nh\u1eadn:<\/p>\n<ul>\n<li>Th\u00f4ng tin.<\/li>\n<li>B\u00e1n th\u00e0nh ph\u1ea9m.<\/li>\n<li>D\u1ecbch v\u1ee5.<\/li>\n<li>K\u1ebft qu\u1ea3 c\u00f4ng vi\u1ec7c.<\/li>\n<\/ul>\n<h3>16. Nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng<\/h3>\n<p>Nhu c\u1ea7u c\u00f3 th\u1ec3:<\/p>\n<ul>\n<li>\u0110\u01b0\u1ee3c n\u00f3i r\u00f5.<\/li>\n<li>Ti\u1ec1m \u1ea9n.<\/li>\n<li>B\u1eaft bu\u1ed9c theo ph\u00e1p lu\u1eadt.<\/li>\n<li>Thay \u0111\u1ed5i theo th\u1eddi gian.<\/li>\n<\/ul>\n<h3>17. K\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng<\/h3>\n<p>K\u1ef3 v\u1ecdng c\u00f3 th\u1ec3 h\u00ecnh th\u00e0nh t\u1eeb:<\/p>\n<ul>\n<li>Kinh nghi\u1ec7m.<\/li>\n<li>Qu\u1ea3ng c\u00e1o.<\/li>\n<li>Th\u01b0\u01a1ng hi\u1ec7u.<\/li>\n<li>Gi\u00e1.<\/li>\n<li>Truy\u1ec1n mi\u1ec7ng.<\/li>\n<li>Cam k\u1ebft c\u1ee7a doanh nghi\u1ec7p.<\/li>\n<\/ul>\n<h3>18. S\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/h3>\n<p>S\u1ef1 h\u00e0i l\u00f2ng c\u00f3 th\u1ec3 ph\u1ee5 thu\u1ed9c v\u00e0o kho\u1ea3ng c\u00e1ch gi\u1eefa:<\/p>\n<ul>\n<li>K\u1ef3 v\u1ecdng.<\/li>\n<li>Tr\u1ea3i nghi\u1ec7m th\u1ef1c t\u1ebf.<\/li>\n<\/ul>\n<h3>19. \u0110o l\u01b0\u1eddng s\u1ef1 h\u00e0i l\u00f2ng<\/h3>\n<p>C\u00f3 th\u1ec3 s\u1eed d\u1ee5ng:<\/p>\n<ul>\n<li>Kh\u1ea3o s\u00e1t.<\/li>\n<li>Ph\u1ecfng v\u1ea5n.<\/li>\n<li>Ph\u1ea3n h\u1ed3i.<\/li>\n<li>Khi\u1ebfu n\u1ea1i.<\/li>\n<li>T\u1ef7 l\u1ec7 kh\u00e1ch h\u00e0ng quay l\u1ea1i.<\/li>\n<li>Ch\u1ec9 s\u1ed1 \u0111\u00e1nh gi\u00e1 ph\u00f9 h\u1ee3p.<\/li>\n<\/ul>\n<h3>20. Khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng<\/h3>\n<p>Khi\u1ebfu n\u1ea1i l\u00e0 ngu\u1ed3n th\u00f4ng tin gi\u00fap:<\/p>\n<ul>\n<li>X\u00e1c \u0111\u1ecbnh l\u1ed7i.<\/li>\n<li>Hi\u1ec3u nhu c\u1ea7u.<\/li>\n<li>C\u1ea3i ti\u1ebfn d\u1ecbch v\u1ee5.<\/li>\n<li>Ng\u0103n l\u1ed7i l\u1eb7p l\u1ea1i.<\/li>\n<\/ul>\n<h3>21. Ho\u1ea1ch \u0111\u1ecbnh ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n<p>Quality Planning c\u00f3 th\u1ec3 g\u1ed3m:<\/p>\n<ul>\n<li>X\u00e1c \u0111\u1ecbnh kh\u00e1ch h\u00e0ng.<\/li>\n<li>X\u00e1c \u0111\u1ecbnh y\u00eau c\u1ea7u.<\/li>\n<li>X\u00e2y d\u1ef1ng ti\u00eau chu\u1ea9n.<\/li>\n<li>Thi\u1ebft k\u1ebf qu\u00e1 tr\u00ecnh.<\/li>\n<li>X\u00e1c \u0111\u1ecbnh ngu\u1ed3n l\u1ef1c.<\/li>\n<li>X\u00e2y d\u1ef1ng ch\u1ec9 ti\u00eau.<\/li>\n<\/ul>\n<h3>22. M\u1ee5c ti\u00eau ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n<p>M\u1ee5c ti\u00eau ch\u1ea5t l\u01b0\u1ee3ng n\u00ean:<\/p>\n<ul>\n<li>R\u00f5 r\u00e0ng.<\/li>\n<li>C\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng.<\/li>\n<li>Ph\u00f9 h\u1ee3p chi\u1ebfn l\u01b0\u1ee3c.<\/li>\n<li>C\u00f3 th\u1eddi h\u1ea1n.<\/li>\n<li>C\u00f3 ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m.<\/li>\n<\/ul>\n<h3>23. Ch\u00ednh s\u00e1ch ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n<p>Ch\u00ednh s\u00e1ch ch\u1ea5t l\u01b0\u1ee3ng th\u1ec3 hi\u1ec7n:<\/p>\n<ul>\n<li>Cam k\u1ebft.<\/li>\n<li>\u0110\u1ecbnh h\u01b0\u1edbng.<\/li>\n<li>Quan \u0111i\u1ec3m c\u1ee7a l\u00e3nh \u0111\u1ea1o.<\/li>\n<li>C\u01a1 s\u1edf x\u00e2y d\u1ef1ng m\u1ee5c ti\u00eau ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<\/ul>\n<h3>24. Vai tr\u00f2 c\u1ee7a l\u00e3nh \u0111\u1ea1o trong qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n<p>L\u00e3nh \u0111\u1ea1o c\u1ea7n:<\/p>\n<ul>\n<li>Thi\u1ebft l\u1eadp \u0111\u1ecbnh h\u01b0\u1edbng.<\/li>\n<li>Ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c.<\/li>\n<li>X\u00e2y d\u1ef1ng v\u0103n h\u00f3a.<\/li>\n<li>Theo d\u00f5i k\u1ebft qu\u1ea3.<\/li>\n<li>Khuy\u1ebfn kh\u00edch c\u1ea3i ti\u1ebfn.<\/li>\n<\/ul>\n<h3>25. V\u0103n h\u00f3a ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n<p>V\u0103n h\u00f3a ch\u1ea5t l\u01b0\u1ee3ng c\u00f3 th\u1ec3 th\u1ec3 hi\u1ec7n \u1edf:<\/p>\n<ul>\n<li>Tr\u00e1ch nhi\u1ec7m.<\/li>\n<li>T\u00ednh k\u1ef7 lu\u1eadt.<\/li>\n<li>Ch\u1ee7 \u0111\u1ed9ng ph\u00f2ng ng\u1eeba l\u1ed7i.<\/li>\n<li>Chia s\u1ebb th\u00f4ng tin.<\/li>\n<li>C\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c.<\/li>\n<\/ul>\n<h3>26. Ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 n\u0103ng su\u1ea5t<\/h3>\n<p>N\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng c\u00f3 th\u1ec3 g\u00f3p ph\u1ea7n:<\/p>\n<ul>\n<li>Gi\u1ea3m l\u1ed7i.<\/li>\n<li>Gi\u1ea3m l\u00e0m l\u1ea1i.<\/li>\n<li>Gi\u1ea3m l\u00e3ng ph\u00ed.<\/li>\n<li>T\u0103ng n\u0103ng su\u1ea5t.<\/li>\n<li>N\u00e2ng cao hi\u1ec7u qu\u1ea3.<\/li>\n<\/ul>\n<h3>27. Ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 chi ph\u00ed<\/h3>\n<p>Ch\u1ea5t l\u01b0\u1ee3ng k\u00e9m c\u00f3 th\u1ec3 l\u00e0m t\u0103ng:<\/p>\n<ul>\n<li>Ph\u1ebf ph\u1ea9m.<\/li>\n<li>B\u1ea3o h\u00e0nh.<\/li>\n<li>Khi\u1ebfu n\u1ea1i.<\/li>\n<li>L\u00e0m l\u1ea1i.<\/li>\n<li>M\u1ea5t kh\u00e1ch h\u00e0ng.<\/li>\n<li>Chi ph\u00ed x\u1eed l\u00fd.<\/li>\n<\/ul>\n<h3>28. Chi ph\u00ed ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n<p>Chi ph\u00ed ch\u1ea5t l\u01b0\u1ee3ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c chia th\u00e0nh:<\/p>\n<ul>\n<li>Chi ph\u00ed ph\u00f2ng ng\u1eeba.<\/li>\n<li>Chi ph\u00ed \u0111\u00e1nh gi\u00e1.<\/li>\n<li>Chi ph\u00ed sai l\u1ed7i n\u1ed9i b\u1ed9.<\/li>\n<li>Chi ph\u00ed sai l\u1ed7i b\u00ean ngo\u00e0i.<\/li>\n<\/ul>\n<h3>29. Chi ph\u00ed ph\u00f2ng ng\u1eeba<\/h3>\n<p>C\u00f3 th\u1ec3 g\u1ed3m:<\/p>\n<ul>\n<li>\u0110\u00e0o t\u1ea1o.<\/li>\n<li>Ho\u1ea1ch \u0111\u1ecbnh ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>Thi\u1ebft k\u1ebf quy tr\u00ecnh.<\/li>\n<li>B\u1ea3o tr\u00ec ph\u00f2ng ng\u1eeba.<\/li>\n<li>\u0110\u00e1nh gi\u00e1 nh\u00e0 cung c\u1ea5p.<\/li>\n<\/ul>\n<h3>30. Chi ph\u00ed \u0111\u00e1nh gi\u00e1<\/h3>\n<p>C\u00f3 th\u1ec3 g\u1ed3m:<\/p>\n<ul>\n<li>Ki\u1ec3m tra.<\/li>\n<li>Th\u1eed nghi\u1ec7m.<\/li>\n<li>\u0110\u00e1nh gi\u00e1.<\/li>\n<li>Hi\u1ec7u chu\u1ea9n.<\/li>\n<li>Ki\u1ec3m \u0111\u1ecbnh.<\/li>\n<\/ul>\n<h3>31. Chi ph\u00ed sai l\u1ed7i n\u1ed9i b\u1ed9<\/h3>\n<p>Ph\u00e1t sinh tr\u01b0\u1edbc khi s\u1ea3n ph\u1ea9m t\u1edbi kh\u00e1ch h\u00e0ng, v\u00ed d\u1ee5:<\/p>\n<ul>\n<li>Ph\u1ebf ph\u1ea9m.<\/li>\n<li>S\u1eeda ch\u1eefa.<\/li>\n<li>L\u00e0m l\u1ea1i.<\/li>\n<li>Ki\u1ec3m tra l\u1ea1i.<\/li>\n<li>D\u1eebng s\u1ea3n xu\u1ea5t.<\/li>\n<\/ul>\n<h3>32. Chi ph\u00ed sai l\u1ed7i b\u00ean ngo\u00e0i<\/h3>\n<p>C\u00f3 th\u1ec3 g\u1ed3m:<\/p>\n<ul>\n<li>B\u1ea3o h\u00e0nh.<\/li>\n<li>Ho\u00e0n tr\u1ea3.<\/li>\n<li>Khi\u1ebfu n\u1ea1i.<\/li>\n<li>B\u1ed3i th\u01b0\u1eddng.<\/li>\n<li>M\u1ea5t uy t\u00edn.<\/li>\n<li>M\u1ea5t kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n<h3>33. Thi\u1ebft k\u1ebf ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n<p>Ch\u1ea5t l\u01b0\u1ee3ng c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u01b0a v\u00e0o t\u1eeb giai \u0111o\u1ea1n:<\/p>\n<ul>\n<li>X\u00e1c \u0111\u1ecbnh nhu c\u1ea7u.<\/li>\n<li>Thi\u1ebft k\u1ebf s\u1ea3n ph\u1ea9m.<\/li>\n<li>Thi\u1ebft k\u1ebf quy tr\u00ecnh.<\/li>\n<li>L\u1ef1a ch\u1ecdn nguy\u00ean v\u1eadt li\u1ec7u.<\/li>\n<\/ul>\n<h3>34. Ch\u1ea5t l\u01b0\u1ee3ng trong thi\u1ebft k\u1ebf s\u1ea3n ph\u1ea9m<\/h3>\n<p>Thi\u1ebft k\u1ebf c\u1ea7n c\u00e2n nh\u1eafc:<\/p>\n<ul>\n<li>Ch\u1ee9c n\u0103ng.<\/li>\n<li>\u0110\u1ed9 tin c\u1eady.<\/li>\n<li>An to\u00e0n.<\/li>\n<li>Chi ph\u00ed.<\/li>\n<li>Kh\u1ea3 n\u0103ng s\u1ea3n xu\u1ea5t.<\/li>\n<li>Kh\u1ea3 n\u0103ng b\u1ea3o tr\u00ec.<\/li>\n<\/ul>\n<h3>35. Ch\u1ea5t l\u01b0\u1ee3ng trong thi\u1ebft k\u1ebf qu\u00e1 tr\u00ecnh<\/h3>\n<p>Qu\u00e1 tr\u00ecnh c\u1ea7n:<\/p>\n<ul>\n<li>C\u00f3 \u0111\u1ea7u v\u00e0o r\u00f5.<\/li>\n<li>C\u00f3 ti\u00eau chu\u1ea9n.<\/li>\n<li>C\u00f3 ph\u01b0\u01a1ng ph\u00e1p th\u1ef1c hi\u1ec7n.<\/li>\n<li>C\u00f3 ki\u1ec3m so\u00e1t.<\/li>\n<li>C\u00f3 \u0111\u1ea7u ra \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c.<\/li>\n<\/ul>\n<h3>36. Ti\u1ebfp c\u1eadn theo qu\u00e1 tr\u00ecnh<\/h3>\n<p>M\u1ed9t t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c qu\u1ea3n l\u00fd nh\u01b0 h\u1ec7 th\u1ed1ng c\u00e1c qu\u00e1 tr\u00ecnh li\u00ean k\u1ebft v\u1edbi:<\/p>\n<ul>\n<li>\u0110\u1ea7u v\u00e0o.<\/li>\n<li>Ho\u1ea1t \u0111\u1ed9ng.<\/li>\n<li>\u0110\u1ea7u ra.<\/li>\n<li>Ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m.<\/li>\n<li>Ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng.<\/li>\n<\/ul>\n<h3>37. Ch\u1ee7 s\u1edf h\u1eefu qu\u00e1 tr\u00ecnh<\/h3>\n<p>Process Owner c\u00f3 th\u1ec3 ch\u1ecbu tr\u00e1ch nhi\u1ec7m:<\/p>\n<ul>\n<li>Theo d\u00f5i.<\/li>\n<li>\u0110\u00e1nh gi\u00e1.<\/li>\n<li>Duy tr\u00ec.<\/li>\n<li>C\u1ea3i ti\u1ebfn qu\u00e1 tr\u00ecnh.<\/li>\n<\/ul>\n<h3>38. Ch\u1ec9 s\u1ed1 qu\u00e1 tr\u00ecnh<\/h3>\n<p>C\u00f3 th\u1ec3 \u0111o:<\/p>\n<ul>\n<li>Th\u1eddi gian.<\/li>\n<li>Chi ph\u00ed.<\/li>\n<li>T\u1ef7 l\u1ec7 l\u1ed7i.<\/li>\n<li>N\u0103ng su\u1ea5t.<\/li>\n<li>M\u1ee9c \u0111\u1ed9 \u0111\u00e1p \u1ee9ng.<\/li>\n<li>T\u1ef7 l\u1ec7 ho\u00e0n th\u00e0nh \u0111\u00fang h\u1ea1n.<\/li>\n<\/ul>\n<h3>39. Ki\u1ec3m so\u00e1t qu\u00e1 tr\u00ecnh<\/h3>\n<p>Ki\u1ec3m so\u00e1t nh\u1eb1m b\u1ea3o \u0111\u1ea3m qu\u00e1 tr\u00ecnh:<\/p>\n<ul>\n<li>\u1ed4n \u0111\u1ecbnh.<\/li>\n<li>Tu\u00e2n th\u1ee7 ti\u00eau chu\u1ea9n.<\/li>\n<li>Ph\u00e1t hi\u1ec7n sai l\u1ec7ch.<\/li>\n<li>C\u00f3 h\u00e0nh \u0111\u1ed9ng \u0111i\u1ec1u ch\u1ec9nh.<\/li>\n<\/ul>\n<h3>40. Bi\u1ebfn \u0111\u1ed9ng trong qu\u00e1 tr\u00ecnh<\/h3>\n<p>Bi\u1ebfn \u0111\u1ed9ng c\u00f3 th\u1ec3 xu\u1ea5t ph\u00e1t t\u1eeb:<\/p>\n<ul>\n<li>Con ng\u01b0\u1eddi.<\/li>\n<li>M\u00e1y m\u00f3c.<\/li>\n<li>Nguy\u00ean li\u1ec7u.<\/li>\n<li>Ph\u01b0\u01a1ng ph\u00e1p.<\/li>\n<li>\u0110o l\u01b0\u1eddng.<\/li>\n<li>M\u00f4i tr\u01b0\u1eddng.<\/li>\n<\/ul>\n<h3>41. Nguy\u00ean nh\u00e2n th\u00f4ng th\u01b0\u1eddng v\u00e0 nguy\u00ean nh\u00e2n \u0111\u1eb7c bi\u1ec7t<\/h3>\n<p>C\u1ea7n ph\u00e2n bi\u1ec7t:<\/p>\n<ul>\n<li>Bi\u1ebfn \u0111\u1ed9ng v\u1ed1n c\u00f3 c\u1ee7a qu\u00e1 tr\u00ecnh.<\/li>\n<li>Bi\u1ebfn \u0111\u1ed9ng do nguy\u00ean nh\u00e2n b\u1ea5t th\u01b0\u1eddng.<\/li>\n<\/ul>\n<p>C\u00e1ch x\u1eed l\u00fd hai lo\u1ea1i nguy\u00ean nh\u00e2n c\u00f3 th\u1ec3 kh\u00e1c nhau.<\/p>\n<h3>42. Ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng th\u1ed1ng k\u00ea<\/h3>\n<p>Statistical Quality Control s\u1eed d\u1ee5ng d\u1eef li\u1ec7u v\u00e0 c\u00f4ng c\u1ee5 th\u1ed1ng k\u00ea \u0111\u1ec3:<\/p>\n<ul>\n<li>Theo d\u00f5i.<\/li>\n<li>Ph\u00e2n t\u00edch.<\/li>\n<li>Ki\u1ec3m so\u00e1t.<\/li>\n<li>C\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<\/ul>\n<h3>43. Ki\u1ec3m so\u00e1t qu\u00e1 tr\u00ecnh b\u1eb1ng th\u1ed1ng k\u00ea<\/h3>\n<p>SPC c\u00f3 th\u1ec3 gi\u00fap:<\/p>\n<ul>\n<li>Nh\u1eadn bi\u1ebft bi\u1ebfn \u0111\u1ed9ng.<\/li>\n<li>Ph\u00e1t hi\u1ec7n t\u00edn hi\u1ec7u b\u1ea5t th\u01b0\u1eddng.<\/li>\n<li>Duy tr\u00ec qu\u00e1 tr\u00ecnh \u1ed5n \u0111\u1ecbnh.<\/li>\n<li>H\u1ed7 tr\u1ee3 quy\u1ebft \u0111\u1ecbnh c\u1ea3i ti\u1ebfn.<\/li>\n<\/ul>\n<h3>44. B\u1ea3y c\u00f4ng c\u1ee5 ch\u1ea5t l\u01b0\u1ee3ng c\u01a1 b\u1ea3n<\/h3>\n<p>Th\u01b0\u1eddng c\u00f3 th\u1ec3 g\u1eb7p:<\/p>\n<ul>\n<li>Phi\u1ebfu ki\u1ec3m tra.<\/li>\n<li>Bi\u1ec3u \u0111\u1ed3 Pareto.<\/li>\n<li>Bi\u1ec3u \u0111\u1ed3 nh\u00e2n qu\u1ea3.<\/li>\n<li>Histogram.<\/li>\n<li>Bi\u1ec3u \u0111\u1ed3 ki\u1ec3m so\u00e1t.<\/li>\n<li>Bi\u1ec3u \u0111\u1ed3 ph\u00e2n t\u00e1n.<\/li>\n<li>L\u01b0u \u0111\u1ed3 ho\u1eb7c ph\u00e2n t\u1ea7ng t\u00f9y c\u00e1ch ph\u00e2n lo\u1ea1i.<\/li>\n<\/ul>\n<h3>45. Phi\u1ebfu ki\u1ec3m tra<\/h3>\n<p>Check Sheet gi\u00fap:<\/p>\n<ul>\n<li>Thu th\u1eadp d\u1eef li\u1ec7u.<\/li>\n<li>Ghi nh\u1eadn t\u1ea7n su\u1ea5t.<\/li>\n<li>Ph\u00e2n lo\u1ea1i l\u1ed7i.<\/li>\n<li>Chu\u1ea9n h\u00f3a c\u00e1ch ghi nh\u1eadn.<\/li>\n<\/ul>\n<h3>46. Bi\u1ec3u \u0111\u1ed3 Pareto<\/h3>\n<p>Pareto gi\u00fap:<\/p>\n<ul>\n<li>X\u1ebfp h\u1ea1ng v\u1ea5n \u0111\u1ec1.<\/li>\n<li>X\u00e1c \u0111\u1ecbnh nh\u00f3m nguy\u00ean nh\u00e2n quan tr\u1ecdng.<\/li>\n<li>T\u1eadp trung ngu\u1ed3n l\u1ef1c c\u1ea3i ti\u1ebfn.<\/li>\n<\/ul>\n<h3>47. Nguy\u00ean t\u1eafc Pareto<\/h3>\n<p>T\u01b0 duy Pareto h\u01b0\u1edbng t\u1edbi vi\u1ec7c nh\u1eadn di\u1ec7n m\u1ed9t s\u1ed1 \u00edt nguy\u00ean nh\u00e2n c\u00f3 th\u1ec3 t\u1ea1o ra ph\u1ea7n l\u1edbn \u1ea3nh h\u01b0\u1edfng.<\/p>\n<p>Kh\u00f4ng n\u00ean coi t\u1ef7 l\u1ec7 80\/20 l\u00e0 quy lu\u1eadt tuy\u1ec7t \u0111\u1ed1i trong m\u1ecdi d\u1eef li\u1ec7u.<\/p>\n<h3>48. Bi\u1ec3u \u0111\u1ed3 nh\u00e2n qu\u1ea3<\/h3>\n<p>Cause-and-Effect Diagram gi\u00fap:<\/p>\n<ul>\n<li>Li\u1ec7t k\u00ea nguy\u00ean nh\u00e2n.<\/li>\n<li>Ph\u00e2n nh\u00f3m nguy\u00ean nh\u00e2n.<\/li>\n<li>Ph\u00e2n t\u00edch nguy\u00ean nh\u00e2n g\u1ed1c.<\/li>\n<\/ul>\n<h3>49. M\u00f4 h\u00ecnh 5M ho\u1eb7c 6M<\/h3>\n<p>Nguy\u00ean nh\u00e2n c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c ph\u00e2n lo\u1ea1i theo:<\/p>\n<ul>\n<li>Man.<\/li>\n<li>Machine.<\/li>\n<li>Method.<\/li>\n<li>Material.<\/li>\n<li>Measurement.<\/li>\n<li>Mother Nature ho\u1eb7c Environment.<\/li>\n<\/ul>\n<h3>50. Histogram<\/h3>\n<p>Histogram gi\u00fap th\u1ec3 hi\u1ec7n:<\/p>\n<ul>\n<li>Ph\u00e2n b\u1ed1 d\u1eef li\u1ec7u.<\/li>\n<li>M\u1ee9c \u0111\u1ed9 ph\u00e2n t\u00e1n.<\/li>\n<li>Xu h\u01b0\u1edbng t\u1eadp trung.<\/li>\n<li>D\u1ea1ng ph\u00e2n b\u1ed1.<\/li>\n<\/ul>\n<h3>51. Bi\u1ec3u \u0111\u1ed3 ph\u00e2n t\u00e1n<\/h3>\n<p>Scatter Diagram gi\u00fap quan s\u00e1t m\u1ed1i quan h\u1ec7 gi\u1eefa hai bi\u1ebfn.<\/p>\n<p>M\u1ed1i li\u00ean h\u1ec7 quan s\u00e1t \u0111\u01b0\u1ee3c kh\u00f4ng t\u1ef1 \u0111\u1ed9ng ch\u1ee9ng minh quan h\u1ec7 nh\u00e2n qu\u1ea3.<\/p>\n<h3>52. L\u01b0u \u0111\u1ed3<\/h3>\n<p>Flowchart gi\u00fap m\u00f4 t\u1ea3:<\/p>\n<ul>\n<li>Tr\u00ecnh t\u1ef1 ho\u1ea1t \u0111\u1ed9ng.<\/li>\n<li>\u0110i\u1ec3m quy\u1ebft \u0111\u1ecbnh.<\/li>\n<li>Lu\u1ed3ng c\u00f4ng vi\u1ec7c.<\/li>\n<li>\u0110i\u1ec3m c\u00f3 kh\u1ea3 n\u0103ng ph\u00e1t sinh l\u1ed7i.<\/li>\n<\/ul>\n<h3>53. Bi\u1ec3u \u0111\u1ed3 ki\u1ec3m so\u00e1t<\/h3>\n<p>Control Chart gi\u00fap theo d\u00f5i bi\u1ebfn \u0111\u1ed9ng c\u1ee7a qu\u00e1 tr\u00ecnh theo th\u1eddi gian.<\/p>\n<p>C\u00e1c th\u00e0nh ph\u1ea7n c\u00f3 th\u1ec3 g\u1ed3m:<\/p>\n<ul>\n<li>\u0110\u01b0\u1eddng trung t\u00e2m.<\/li>\n<li>Gi\u1edbi h\u1ea1n ki\u1ec3m so\u00e1t tr\u00ean.<\/li>\n<li>Gi\u1edbi h\u1ea1n ki\u1ec3m so\u00e1t d\u01b0\u1edbi.<\/li>\n<\/ul>\n<h3>54. Gi\u1edbi h\u1ea1n ki\u1ec3m so\u00e1t<\/h3>\n<p>Gi\u1edbi h\u1ea1n ki\u1ec3m so\u00e1t \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh t\u1eeb \u0111\u1eb7c t\u00ednh th\u1ed1ng k\u00ea c\u1ee7a qu\u00e1 tr\u00ecnh theo ph\u01b0\u01a1ng ph\u00e1p ph\u00f9 h\u1ee3p.<\/p>\n<p>C\u1ea7n ph\u00e2n bi\u1ec7t v\u1edbi gi\u1edbi h\u1ea1n k\u1ef9 thu\u1eadt ho\u1eb7c specification limits.<\/p>\n<h3>55. Qu\u00e1 tr\u00ecnh \u1ed5n \u0111\u1ecbnh<\/h3>\n<p>M\u1ed9t qu\u00e1 tr\u00ecnh \u0111\u01b0\u1ee3c xem x\u00e9t v\u1ec1 t\u00ednh \u1ed5n \u0111\u1ecbnh th\u00f4ng qua:<\/p>\n<ul>\n<li>\u0110i\u1ec3m v\u01b0\u1ee3t gi\u1edbi h\u1ea1n ki\u1ec3m so\u00e1t.<\/li>\n<li>M\u1eabu h\u00ecnh b\u1ea5t th\u01b0\u1eddng.<\/li>\n<li>Xu h\u01b0\u1edbng.<\/li>\n<li>C\u00e1c t\u00edn hi\u1ec7u th\u1ed1ng k\u00ea kh\u00e1c.<\/li>\n<\/ul>\n<h3>56. N\u0103ng l\u1ef1c qu\u00e1 tr\u00ecnh<\/h3>\n<p>Process Capability ph\u1ea3n \u00e1nh kh\u1ea3 n\u0103ng qu\u00e1 tr\u00ecnh t\u1ea1o ra \u0111\u1ea7u ra n\u1eb1m trong c\u00e1c y\u00eau c\u1ea7u k\u1ef9 thu\u1eadt.<\/p>\n<h3>57. Ch\u1ec9 s\u1ed1 Cp<\/h3>\n<p>Cp c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 ph\u00e2n b\u1ed1 t\u1ef1 nhi\u00ean c\u1ee7a qu\u00e1 tr\u00ecnh so v\u1edbi kho\u1ea3ng dung sai trong c\u00e1c \u0111i\u1ec1u ki\u1ec7n ph\u00f9 h\u1ee3p.<\/p>\n<h3>58. Ch\u1ec9 s\u1ed1 Cpk<\/h3>\n<p>Cpk c\u00f3 x\u00e9t \u0111\u1ebfn m\u1ee9c \u0111\u1ed9 l\u1ec7ch t\u00e2m c\u1ee7a qu\u00e1 tr\u00ecnh so v\u1edbi gi\u1edbi h\u1ea1n k\u1ef9 thu\u1eadt.<\/p>\n<p>C\u00f4ng th\u1ee9c v\u00e0 c\u00e1ch di\u1ec5n gi\u1ea3i c\u1ea7n \u00e1p d\u1ee5ng theo n\u1ed9i dung h\u1ecdc ph\u1ea7n.<\/p>\n<h3>59. L\u1ea5y m\u1eabu ki\u1ec3m tra<\/h3>\n<p>Sampling Inspection gi\u00fap ki\u1ec3m tra m\u1ed9t ph\u1ea7n l\u00f4 thay v\u00ec ki\u1ec3m tra to\u00e0n b\u1ed9.<\/p>\n<p>C\u1ea7n c\u00e2n nh\u1eafc:<\/p>\n<ul>\n<li>C\u1ee1 m\u1eabu.<\/li>\n<li>R\u1ee7i ro.<\/li>\n<li>Ti\u00eau ch\u00ed ch\u1ea5p nh\u1eadn.<\/li>\n<li>Chi ph\u00ed ki\u1ec3m tra.<\/li>\n<\/ul>\n<h3>60. Ki\u1ec3m tra 100%<\/h3>\n<p>Ki\u1ec3m tra to\u00e0n b\u1ed9 kh\u00f4ng ph\u1ea3i l\u00fac n\u00e0o c\u0169ng:<\/p>\n<ul>\n<li>Kh\u1ea3 thi.<\/li>\n<li>Kinh t\u1ebf.<\/li>\n<li>Kh\u00f4ng c\u00f3 sai s\u00f3t.<\/li>\n<\/ul>\n<p>M\u1ed9t s\u1ed1 ph\u00e9p th\u1eed c\u00f2n c\u00f3 th\u1ec3 mang t\u00ednh ph\u00e1 h\u1ee7y.<\/p>\n<h3>61. Ch\u1ea5p nh\u1eadn theo m\u1eabu<\/h3>\n<p>Acceptance Sampling gi\u00fap quy\u1ebft \u0111\u1ecbnh:<\/p>\n<ul>\n<li>Ch\u1ea5p nh\u1eadn.<\/li>\n<li>T\u1eeb ch\u1ed1i.<\/li>\n<\/ul>\n<p>m\u1ed9t l\u00f4 d\u1ef1a tr\u00ean k\u1ebft qu\u1ea3 m\u1eabu theo k\u1ebf ho\u1ea1ch l\u1ea5y m\u1eabu.<\/p>\n<h3>62. R\u1ee7i ro c\u1ee7a nh\u00e0 s\u1ea3n xu\u1ea5t<\/h3>\n<p>Producer&#x27;s Risk li\u00ean quan \u0111\u1ebfn kh\u1ea3 n\u0103ng m\u1ed9t l\u00f4 c\u00f3 ch\u1ea5t l\u01b0\u1ee3ng ch\u1ea5p nh\u1eadn \u0111\u01b0\u1ee3c nh\u01b0ng b\u1ecb t\u1eeb ch\u1ed1i theo k\u1ebf ho\u1ea1ch l\u1ea5y m\u1eabu.<\/p>\n<h3>63. R\u1ee7i ro c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng<\/h3>\n<p>Consumer&#x27;s Risk li\u00ean quan \u0111\u1ebfn kh\u1ea3 n\u0103ng m\u1ed9t l\u00f4 ch\u1ea5t l\u01b0\u1ee3ng kh\u00f4ng \u0111\u1ea1t nh\u01b0ng v\u1eabn \u0111\u01b0\u1ee3c ch\u1ea5p nh\u1eadn.<\/p>\n<h3>64. C\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n<p>C\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng nh\u1eb1m:<\/p>\n<ul>\n<li>Gi\u1ea3m l\u1ed7i.<\/li>\n<li>Gi\u1ea3m l\u00e3ng ph\u00ed.<\/li>\n<li>R\u00fat ng\u1eafn th\u1eddi gian.<\/li>\n<li>N\u00e2ng cao hi\u1ec7u qu\u1ea3.<\/li>\n<li>T\u0103ng s\u1ef1 h\u00e0i l\u00f2ng.<\/li>\n<\/ul>\n<h3>65. C\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c<\/h3>\n<p>Continuous Improvement nh\u1ea5n m\u1ea1nh:<\/p>\n<ul>\n<li>Kh\u00f4ng ng\u1eebng t\u00ecm c\u01a1 h\u1ed9i.<\/li>\n<li>C\u1ea3i ti\u1ebfn t\u1eebng b\u01b0\u1edbc.<\/li>\n<li>S\u1eed d\u1ee5ng d\u1eef li\u1ec7u.<\/li>\n<li>Duy tr\u00ec k\u1ebft qu\u1ea3.<\/li>\n<\/ul>\n<h3>66. Chu tr\u00ecnh PDCA<\/h3>\n<p>PDCA g\u1ed3m:<\/p>\n<ol>\n<li>Plan.<\/li>\n<li>Do.<\/li>\n<li>Check.<\/li>\n<li>Act.<\/li>\n<\/ol>\n<p>Chu tr\u00ecnh h\u1ed7 tr\u1ee3 qu\u1ea3n l\u00fd v\u00e0 c\u1ea3i ti\u1ebfn c\u00f3 h\u1ec7 th\u1ed1ng.<\/p>\n<h3>67. Giai \u0111o\u1ea1n Plan<\/h3>\n<p>C\u00f3 th\u1ec3 g\u1ed3m:<\/p>\n<ul>\n<li>X\u00e1c \u0111\u1ecbnh v\u1ea5n \u0111\u1ec1.<\/li>\n<li>Thu th\u1eadp d\u1eef li\u1ec7u.<\/li>\n<li>Ph\u00e2n t\u00edch nguy\u00ean nh\u00e2n.<\/li>\n<li>X\u00e2y d\u1ef1ng m\u1ee5c ti\u00eau.<\/li>\n<li>L\u1eadp k\u1ebf ho\u1ea1ch.<\/li>\n<\/ul>\n<h3>68. Giai \u0111o\u1ea1n Do<\/h3>\n<p>Bao g\u1ed3m:<\/p>\n<ul>\n<li>Th\u1ef1c hi\u1ec7n th\u1eed nghi\u1ec7m.<\/li>\n<li>Tri\u1ec3n khai gi\u1ea3i ph\u00e1p.<\/li>\n<li>Ghi nh\u1eadn k\u1ebft qu\u1ea3.<\/li>\n<li>Thu th\u1eadp d\u1eef li\u1ec7u.<\/li>\n<\/ul>\n<h3>69. Giai \u0111o\u1ea1n Check<\/h3>\n<p>C\u1ea7n:<\/p>\n<ul>\n<li>So s\u00e1nh tr\u01b0\u1edbc v\u00e0 sau.<\/li>\n<li>\u0110\u00e1nh gi\u00e1 k\u1ebft qu\u1ea3.<\/li>\n<li>X\u00e1c \u0111\u1ecbnh m\u1ee9c \u0111\u1ed9 \u0111\u1ea1t m\u1ee5c ti\u00eau.<\/li>\n<li>Ph\u00e1t hi\u1ec7n v\u1ea5n \u0111\u1ec1 c\u00f2n t\u1ed3n t\u1ea1i.<\/li>\n<\/ul>\n<h3>70. Giai \u0111o\u1ea1n Act<\/h3>\n<p>N\u1ebfu gi\u1ea3i ph\u00e1p hi\u1ec7u qu\u1ea3 c\u00f3 th\u1ec3:<\/p>\n<ul>\n<li>Chu\u1ea9n h\u00f3a.<\/li>\n<li>Nh\u00e2n r\u1ed9ng.<\/li>\n<li>Duy tr\u00ec.<\/li>\n<\/ul>\n<p>N\u1ebfu ch\u01b0a hi\u1ec7u qu\u1ea3 c\u1ea7n \u0111i\u1ec1u ch\u1ec9nh v\u00e0 ti\u1ebfp t\u1ee5c chu tr\u00ecnh.<\/p>\n<h3>71. Kaizen<\/h3>\n<p>Kaizen nh\u1ea5n m\u1ea1nh:<\/p>\n<ul>\n<li>C\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c.<\/li>\n<li>Nh\u1eefng thay \u0111\u1ed5i nh\u1ecf.<\/li>\n<li>S\u1ef1 tham gia c\u1ee7a nh\u00e2n vi\u00ean.<\/li>\n<li>Duy tr\u00ec k\u1ef7 lu\u1eadt.<\/li>\n<li>Lo\u1ea1i b\u1ecf l\u00e3ng ph\u00ed.<\/li>\n<\/ul>\n<h3>72. 5S<\/h3>\n<p>5S th\u01b0\u1eddng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 x\u00e2y d\u1ef1ng n\u01a1i l\u00e0m vi\u1ec7c:<\/p>\n<ul>\n<li>Ng\u0103n n\u1eafp.<\/li>\n<li>S\u1ea1ch s\u1ebd.<\/li>\n<li>C\u00f3 ti\u00eau chu\u1ea9n.<\/li>\n<li>D\u1ec5 ki\u1ec3m so\u00e1t.<\/li>\n<li>C\u00f3 k\u1ef7 lu\u1eadt duy tr\u00ec.<\/li>\n<\/ul>\n<h3>73. S\u00e0ng l\u1ecdc<\/h3>\n<p>Lo\u1ea1i b\u1ecf nh\u1eefng v\u1eadt d\u1ee5ng:<\/p>\n<ul>\n<li>Kh\u00f4ng c\u1ea7n thi\u1ebft.<\/li>\n<li>Kh\u00f4ng c\u00f2n gi\u00e1 tr\u1ecb.<\/li>\n<li>G\u00e2y c\u1ea3n tr\u1edf c\u00f4ng vi\u1ec7c.<\/li>\n<\/ul>\n<h3>74. S\u1eafp x\u1ebfp<\/h3>\n<p>S\u1eafp x\u1ebfp nh\u1eb1m:<\/p>\n<ul>\n<li>D\u1ec5 t\u00ecm.<\/li>\n<li>D\u1ec5 l\u1ea5y.<\/li>\n<li>D\u1ec5 tr\u1ea3 l\u1ea1i.<\/li>\n<li>Gi\u1ea3m th\u1eddi gian t\u00ecm ki\u1ebfm.<\/li>\n<\/ul>\n<h3>75. S\u1ea1ch s\u1ebd<\/h3>\n<p>Duy tr\u00ec v\u1ec7 sinh gi\u00fap:<\/p>\n<ul>\n<li>Ph\u00e1t hi\u1ec7n b\u1ea5t th\u01b0\u1eddng.<\/li>\n<li>B\u1ea3o v\u1ec7 thi\u1ebft b\u1ecb.<\/li>\n<li>T\u1ea1o m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u1ed1t.<\/li>\n<\/ul>\n<h3>76. S\u0103n s\u00f3c v\u00e0 s\u1eb5n s\u00e0ng<\/h3>\n<p>C\u00e1c b\u01b0\u1edbc sau h\u01b0\u1edbng t\u1edbi:<\/p>\n<ul>\n<li>Chu\u1ea9n h\u00f3a.<\/li>\n<li>Duy tr\u00ec.<\/li>\n<li>H\u00ecnh th\u00e0nh th\u00f3i quen.<\/li>\n<li>T\u0103ng t\u00ednh k\u1ef7 lu\u1eadt.<\/li>\n<\/ul>\n<h3>77. Ph\u00e2n t\u00edch nguy\u00ean nh\u00e2n g\u1ed1c<\/h3>\n<p>Root Cause Analysis nh\u1eb1m t\u00ecm nguy\u00ean nh\u00e2n c\u01a1 b\u1ea3n thay v\u00ec ch\u1ec9 x\u1eed l\u00fd bi\u1ec3u hi\u1ec7n.<\/p>\n<h3>78. Ph\u01b0\u01a1ng ph\u00e1p 5 Why<\/h3>\n<p>5 Why s\u1eed d\u1ee5ng vi\u1ec7c h\u1ecfi li\u00ean ti\u1ebfp &quot;T\u1ea1i sao?&quot; \u0111\u1ec3 \u0111i s\u00e2u t\u1eeb hi\u1ec7n t\u01b0\u1ee3ng t\u1edbi nguy\u00ean nh\u00e2n g\u1ed1c.<\/p>\n<p>Kh\u00f4ng b\u1eaft bu\u1ed9c l\u00fac n\u00e0o c\u0169ng ch\u00ednh x\u00e1c n\u0103m l\u1ea7n h\u1ecfi.<\/p>\n<h3>79. H\u00e0nh \u0111\u1ed9ng kh\u1eafc ph\u1ee5c<\/h3>\n<p>Corrective Action nh\u1eb1m:<\/p>\n<ul>\n<li>X\u1eed l\u00fd nguy\u00ean nh\u00e2n c\u1ee7a s\u1ef1 kh\u00f4ng ph\u00f9 h\u1ee3p \u0111\u00e3 x\u1ea3y ra.<\/li>\n<li>Ng\u0103n ng\u1eeba t\u00e1i di\u1ec5n.<\/li>\n<\/ul>\n<h3>80. Correction v\u00e0 Corrective Action<\/h3>\n<p>Correction:<\/p>\n<ul>\n<li>X\u1eed l\u00fd tr\u1ef1c ti\u1ebfp s\u1ef1 kh\u00f4ng ph\u00f9 h\u1ee3p.<\/li>\n<\/ul>\n<p>Corrective Action:<\/p>\n<ul>\n<li>X\u1eed l\u00fd nguy\u00ean nh\u00e2n \u0111\u1ec3 h\u1ea1n ch\u1ebf t\u00e1i di\u1ec5n.<\/li>\n<\/ul>\n<h3>81. Ph\u00f2ng ng\u1eeba sai l\u1ed7i<\/h3>\n<p>T\u01b0 duy ph\u00f2ng ng\u1eeba h\u01b0\u1edbng t\u1edbi:<\/p>\n<ul>\n<li>Ki\u1ec3m so\u00e1t r\u1ee7i ro.<\/li>\n<li>Thi\u1ebft k\u1ebf quy tr\u00ecnh t\u1ed1t.<\/li>\n<li>Chu\u1ea9n h\u00f3a.<\/li>\n<li>\u0110\u00e0o t\u1ea1o.<\/li>\n<li>Ki\u1ec3m so\u00e1t \u0111\u1ea7u v\u00e0o.<\/li>\n<\/ul>\n<h3>82. Poka-Yoke<\/h3>\n<p>Poka-Yoke l\u00e0 c\u00e1ch thi\u1ebft k\u1ebf nh\u1eb1m:<\/p>\n<ul>\n<li>Ng\u0103n l\u1ed7i.<\/li>\n<li>Ph\u00e1t hi\u1ec7n l\u1ed7i s\u1edbm.<\/li>\n<li>Gi\u1ea3m ph\u1ee5 thu\u1ed9c v\u00e0o ghi nh\u1edb c\u1ee7a con ng\u01b0\u1eddi.<\/li>\n<\/ul>\n<h3>83. FMEA<\/h3>\n<p>Failure Mode and Effects Analysis c\u00f3 th\u1ec3 gi\u00fap:<\/p>\n<ul>\n<li>Nh\u1eadn di\u1ec7n d\u1ea1ng l\u1ed7i.<\/li>\n<li>Ph\u00e2n t\u00edch h\u1eadu qu\u1ea3.<\/li>\n<li>Ph\u00e2n t\u00edch nguy\u00ean nh\u00e2n.<\/li>\n<li>X\u00e1c \u0111\u1ecbnh \u01b0u ti\u00ean h\u00e0nh \u0111\u1ed9ng.<\/li>\n<\/ul>\n<h3>84. Ph\u00e2n t\u00edch r\u1ee7i ro ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n<p>C\u00f3 th\u1ec3 xem x\u00e9t:<\/p>\n<ul>\n<li>Kh\u1ea3 n\u0103ng x\u1ea3y ra.<\/li>\n<li>M\u1ee9c \u0111\u1ed9 \u1ea3nh h\u01b0\u1edfng.<\/li>\n<li>Kh\u1ea3 n\u0103ng ph\u00e1t hi\u1ec7n.<\/li>\n<li>M\u1ee9c \u0111\u1ed9 \u01b0u ti\u00ean.<\/li>\n<\/ul>\n<p>C\u00e1ch t\u00ednh v\u00e0 x\u1ebfp h\u1ea1ng ph\u1ee5 thu\u1ed9c ph\u01b0\u01a1ng ph\u00e1p c\u1ee5 th\u1ec3.<\/p>\n<h3>85. Benchmarking<\/h3>\n<p>Benchmarking gi\u00fap:<\/p>\n<ul>\n<li>So s\u00e1nh.<\/li>\n<li>H\u1ecdc h\u1ecfi th\u1ef1c h\u00e0nh t\u1ed1t.<\/li>\n<li>X\u00e1c \u0111\u1ecbnh kho\u1ea3ng c\u00e1ch hi\u1ec7u su\u1ea5t.<\/li>\n<li>T\u00ecm c\u01a1 h\u1ed9i c\u1ea3i ti\u1ebfn.<\/li>\n<\/ul>\n<h3>86. C\u00e1c lo\u1ea1i Benchmarking<\/h3>\n<p>C\u00f3 th\u1ec3 g\u1ed3m:<\/p>\n<ul>\n<li>N\u1ed9i b\u1ed9.<\/li>\n<li>C\u1ea1nh tranh.<\/li>\n<li>Ch\u1ee9c n\u0103ng.<\/li>\n<li>T\u1ed5ng qu\u00e1t.<\/li>\n<\/ul>\n<h3>87. Six Sigma<\/h3>\n<p>Six Sigma l\u00e0 ph\u01b0\u01a1ng ph\u00e1p c\u1ea3i ti\u1ebfn d\u1ef1a tr\u00ean:<\/p>\n<ul>\n<li>D\u1eef li\u1ec7u.<\/li>\n<li>Gi\u1ea3m bi\u1ebfn \u0111\u1ed9ng.<\/li>\n<li>Gi\u1ea3m sai l\u1ed7i.<\/li>\n<li>Qu\u1ea3n l\u00fd d\u1ef1 \u00e1n c\u1ea3i ti\u1ebfn.<\/li>\n<\/ul>\n<h3>88. DMAIC<\/h3>\n<p>DMAIC g\u1ed3m:<\/p>\n<ol>\n<li>Define.<\/li>\n<li>Measure.<\/li>\n<li>Analyze.<\/li>\n<li>Improve.<\/li>\n<li>Control.<\/li>\n<\/ol>\n<p>Th\u01b0\u1eddng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng cho c\u00e1c d\u1ef1 \u00e1n c\u1ea3i ti\u1ebfn qu\u00e1 tr\u00ecnh hi\u1ec7n c\u00f3.<\/p>\n<h3>89. Giai \u0111o\u1ea1n Define<\/h3>\n<p>X\u00e1c \u0111\u1ecbnh:<\/p>\n<ul>\n<li>V\u1ea5n \u0111\u1ec1.<\/li>\n<li>Kh\u00e1ch h\u00e0ng.<\/li>\n<li>M\u1ee5c ti\u00eau.<\/li>\n<li>Ph\u1ea1m vi.<\/li>\n<li>Y\u00eau c\u1ea7u quan tr\u1ecdng.<\/li>\n<\/ul>\n<h3>90. Giai \u0111o\u1ea1n Measure<\/h3>\n<p>Thu th\u1eadp d\u1eef li\u1ec7u \u0111\u1ec3:<\/p>\n<ul>\n<li>Hi\u1ec3u hi\u1ec7n tr\u1ea1ng.<\/li>\n<li>X\u00e1c \u0111\u1ecbnh m\u1ee9c hi\u1ec7u su\u1ea5t.<\/li>\n<li>\u0110o bi\u1ebfn \u0111\u1ed9ng.<\/li>\n<li>X\u00e2y d\u1ef1ng \u0111\u01b0\u1eddng c\u01a1 s\u1edf.<\/li>\n<\/ul>\n<h3>91. Giai \u0111o\u1ea1n Analyze<\/h3>\n<p>Ph\u00e2n t\u00edch nh\u1eb1m:<\/p>\n<ul>\n<li>X\u00e1c \u0111\u1ecbnh nguy\u00ean nh\u00e2n g\u1ed1c.<\/li>\n<li>Ki\u1ec3m tra gi\u1ea3 thuy\u1ebft.<\/li>\n<li>Hi\u1ec3u m\u1ed1i quan h\u1ec7 gi\u1eefa c\u00e1c bi\u1ebfn.<\/li>\n<\/ul>\n<h3>92. Giai \u0111o\u1ea1n Improve<\/h3>\n<p>X\u00e2y d\u1ef1ng v\u00e0 th\u1eed nghi\u1ec7m:<\/p>\n<ul>\n<li>Gi\u1ea3i ph\u00e1p.<\/li>\n<li>C\u1ea3i ti\u1ebfn.<\/li>\n<li>Ph\u01b0\u01a1ng \u00e1n t\u1ed1i \u01b0u.<\/li>\n<li>Bi\u1ec7n ph\u00e1p gi\u1ea3m l\u1ed7i.<\/li>\n<\/ul>\n<h3>93. Giai \u0111o\u1ea1n Control<\/h3>\n<p>Nh\u1eb1m:<\/p>\n<ul>\n<li>Duy tr\u00ec k\u1ebft qu\u1ea3.<\/li>\n<li>Chu\u1ea9n h\u00f3a.<\/li>\n<li>Theo d\u00f5i ch\u1ec9 s\u1ed1.<\/li>\n<li>Ng\u0103n qu\u00e1 tr\u00ecnh quay v\u1ec1 tr\u1ea1ng th\u00e1i c\u0169.<\/li>\n<\/ul>\n<h3>94. Ti\u00eau chu\u1ea9n h\u00f3a<\/h3>\n<p>Ti\u00eau chu\u1ea9n h\u00f3a gi\u00fap:<\/p>\n<ul>\n<li>Th\u1ed1ng nh\u1ea5t c\u00e1ch l\u00e0m.<\/li>\n<li>Gi\u1ea3m bi\u1ebfn \u0111\u1ed9ng.<\/li>\n<li>D\u1ec5 \u0111\u00e0o t\u1ea1o.<\/li>\n<li>D\u1ec5 ki\u1ec3m tra.<\/li>\n<li>H\u1ed7 tr\u1ee3 c\u1ea3i ti\u1ebfn.<\/li>\n<\/ul>\n<h3>95. H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n<p>H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng c\u00f3 th\u1ec3 g\u1ed3m:<\/p>\n<ul>\n<li>Ch\u00ednh s\u00e1ch.<\/li>\n<li>M\u1ee5c ti\u00eau.<\/li>\n<li>Quy tr\u00ecnh.<\/li>\n<li>Tr\u00e1ch nhi\u1ec7m.<\/li>\n<li>Ngu\u1ed3n l\u1ef1c.<\/li>\n<li>H\u1ed3 s\u01a1.<\/li>\n<li>Ho\u1ea1t \u0111\u1ed9ng \u0111\u00e1nh gi\u00e1.<\/li>\n<\/ul>\n<h3>96. ISO 9001 \u1edf m\u1ee9c t\u1ed5ng quan<\/h3>\n<p>ISO 9001 l\u00e0 ti\u00eau chu\u1ea9n v\u1ec1 h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng.<\/p>\n<p>Khi h\u1ecdc c\u1ea7n ch\u00fa \u00fd c\u00e1c t\u01b0 t\u01b0\u1edfng nh\u01b0:<\/p>\n<ul>\n<li>H\u01b0\u1edbng v\u00e0o kh\u00e1ch h\u00e0ng.<\/li>\n<li>Vai tr\u00f2 l\u00e3nh \u0111\u1ea1o.<\/li>\n<li>Ti\u1ebfp c\u1eadn theo qu\u00e1 tr\u00ecnh.<\/li>\n<li>C\u1ea3i ti\u1ebfn.<\/li>\n<li>Quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean b\u1eb1ng ch\u1ee9ng.<\/li>\n<\/ul>\n<h3>97. T\u01b0 duy d\u1ef1a tr\u00ean r\u1ee7i ro<\/h3>\n<p>T\u1ed5 ch\u1ee9c c\u1ea7n:<\/p>\n<ul>\n<li>Nh\u1eadn di\u1ec7n r\u1ee7i ro.<\/li>\n<li>Nh\u1eadn di\u1ec7n c\u01a1 h\u1ed9i.<\/li>\n<li>\u0110\u01b0a bi\u1ec7n ph\u00e1p v\u00e0o qu\u00e1 tr\u00ecnh.<\/li>\n<li>Theo d\u00f5i hi\u1ec7u qu\u1ea3.<\/li>\n<\/ul>\n<h3>98. Th\u00f4ng tin d\u1ea1ng v\u0103n b\u1ea3n<\/h3>\n<p>H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd c\u00f3 th\u1ec3 y\u00eau c\u1ea7u:<\/p>\n<ul>\n<li>Duy tr\u00ec th\u00f4ng tin.<\/li>\n<li>L\u01b0u gi\u1eef b\u1eb1ng ch\u1ee9ng.<\/li>\n<li>Ki\u1ec3m so\u00e1t phi\u00ean b\u1ea3n.<\/li>\n<li>Ki\u1ec3m so\u00e1t truy c\u1eadp.<\/li>\n<\/ul>\n<h3>99. \u0110\u00e1nh gi\u00e1 n\u1ed9i b\u1ed9<\/h3>\n<p>Internal Audit gi\u00fap \u0111\u00e1nh gi\u00e1:<\/p>\n<ul>\n<li>H\u1ec7 th\u1ed1ng c\u00f3 ph\u00f9 h\u1ee3p kh\u00f4ng.<\/li>\n<li>Quy tr\u00ecnh c\u00f3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n kh\u00f4ng.<\/li>\n<li>C\u00e1c y\u00eau c\u1ea7u c\u00f3 \u0111\u01b0\u1ee3c \u0111\u00e1p \u1ee9ng kh\u00f4ng.<\/li>\n<li>C\u00f3 c\u01a1 h\u1ed9i c\u1ea3i ti\u1ebfn n\u00e0o.<\/li>\n<\/ul>\n<h3>100. L\u1eadp k\u1ebf ho\u1ea1ch \u0111\u00e1nh gi\u00e1<\/h3>\n<p>K\u1ebf ho\u1ea1ch c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh:<\/p>\n<ul>\n<li>Ph\u1ea1m vi.<\/li>\n<li>Ti\u00eau ch\u00ed.<\/li>\n<li>Th\u1eddi gian.<\/li>\n<li>Ng\u01b0\u1eddi \u0111\u00e1nh gi\u00e1.<\/li>\n<li>B\u1ed9 ph\u1eadn \u0111\u01b0\u1ee3c \u0111\u00e1nh gi\u00e1.<\/li>\n<\/ul>\n<h3>101. B\u1eb1ng ch\u1ee9ng \u0111\u00e1nh gi\u00e1<\/h3>\n<p>B\u1eb1ng ch\u1ee9ng c\u00f3 th\u1ec3 \u0111\u1ebfn t\u1eeb:<\/p>\n<ul>\n<li>H\u1ed3 s\u01a1.<\/li>\n<li>Ph\u1ecfng v\u1ea5n.<\/li>\n<li>Quan s\u00e1t.<\/li>\n<li>D\u1eef li\u1ec7u.<\/li>\n<li>T\u00e0i li\u1ec7u.<\/li>\n<\/ul>\n<h3>102. S\u1ef1 kh\u00f4ng ph\u00f9 h\u1ee3p<\/h3>\n<p>Nonconformity l\u00e0 vi\u1ec7c kh\u00f4ng \u0111\u00e1p \u1ee9ng m\u1ed9t y\u00eau c\u1ea7u \u0111\u00e3 x\u00e1c \u0111\u1ecbnh.<\/p>\n<h3>103. X\u1eed l\u00fd s\u1ef1 kh\u00f4ng ph\u00f9 h\u1ee3p<\/h3>\n<p>C\u00f3 th\u1ec3 c\u1ea7n:<\/p>\n<ul>\n<li>Ki\u1ec3m so\u00e1t.<\/li>\n<li>Kh\u1eafc ph\u1ee5c.<\/li>\n<li>Ph\u00e2n t\u00edch nguy\u00ean nh\u00e2n.<\/li>\n<li>Th\u1ef1c hi\u1ec7n h\u00e0nh \u0111\u1ed9ng.<\/li>\n<li>\u0110\u00e1nh gi\u00e1 hi\u1ec7u l\u1ef1c.<\/li>\n<\/ul>\n<h3>104. \u0110\u00e1nh gi\u00e1 c\u1ee7a l\u00e3nh \u0111\u1ea1o<\/h3>\n<p>Management Review c\u00f3 th\u1ec3 xem x\u00e9t:<\/p>\n<ul>\n<li>K\u1ebft qu\u1ea3 ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>Ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng.<\/li>\n<li>Hi\u1ec7u qu\u1ea3 qu\u00e1 tr\u00ecnh.<\/li>\n<li>K\u1ebft qu\u1ea3 \u0111\u00e1nh gi\u00e1.<\/li>\n<li>R\u1ee7i ro.<\/li>\n<li>C\u01a1 h\u1ed9i c\u1ea3i ti\u1ebfn.<\/li>\n<\/ul>\n<h3>105. Qu\u1ea3n l\u00fd nh\u00e0 cung c\u1ea5p<\/h3>\n<p>Ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ea7u v\u00e0o c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ea7u ra.<\/p>\n<p>Doanh nghi\u1ec7p c\u1ea7n:<\/p>\n<ul>\n<li>L\u1ef1a ch\u1ecdn.<\/li>\n<li>\u0110\u00e1nh gi\u00e1.<\/li>\n<li>Theo d\u00f5i.<\/li>\n<li>Ph\u00e1t tri\u1ec3n nh\u00e0 cung c\u1ea5p.<\/li>\n<\/ul>\n<h3>106. Ti\u00eau ch\u00ed l\u1ef1a ch\u1ecdn nh\u00e0 cung c\u1ea5p<\/h3>\n<p>C\u00f3 th\u1ec3 g\u1ed3m:<\/p>\n<ul>\n<li>Ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>Gi\u00e1.<\/li>\n<li>Giao h\u00e0ng.<\/li>\n<li>N\u0103ng l\u1ef1c.<\/li>\n<li>\u0110\u1ed9 tin c\u1eady.<\/li>\n<li>D\u1ecbch v\u1ee5.<\/li>\n<li>Kh\u1ea3 n\u0103ng c\u1ea3i ti\u1ebfn.<\/li>\n<\/ul>\n<h3>107. \u0110\u00e1nh gi\u00e1 nh\u00e0 cung c\u1ea5p<\/h3>\n<p>C\u00f3 th\u1ec3 d\u1ef1a tr\u00ean:<\/p>\n<ul>\n<li>T\u1ef7 l\u1ec7 l\u1ed7i.<\/li>\n<li>Giao h\u00e0ng \u0111\u00fang h\u1ea1n.<\/li>\n<li>Khi\u1ebfu n\u1ea1i.<\/li>\n<li>Gi\u00e1.<\/li>\n<li>Ph\u1ea3n h\u1ed3i.<\/li>\n<li>M\u1ee9c \u0111\u1ed9 tu\u00e2n th\u1ee7.<\/li>\n<\/ul>\n<h3>108. Ch\u1ea5t l\u01b0\u1ee3ng trong chu\u1ed7i cung \u1ee9ng<\/h3>\n<p>Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng c\u1ea7n m\u1edf r\u1ed9ng t\u1eeb n\u1ed9i b\u1ed9 doanh nghi\u1ec7p sang:<\/p>\n<ul>\n<li>Nh\u00e0 cung c\u1ea5p.<\/li>\n<li>\u0110\u01a1n v\u1ecb v\u1eadn chuy\u1ec3n.<\/li>\n<li>\u0110\u1ed1i t\u00e1c.<\/li>\n<li>K\u00eanh ph\u00e2n ph\u1ed1i.<\/li>\n<\/ul>\n<h3>109. Ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ea7u v\u00e0o<\/h3>\n<p>Ki\u1ec3m so\u00e1t \u0111\u1ea7u v\u00e0o c\u00f3 th\u1ec3 g\u1ed3m:<\/p>\n<ul>\n<li>Ti\u00eau chu\u1ea9n nguy\u00ean v\u1eadt li\u1ec7u.<\/li>\n<li>Ki\u1ec3m tra.<\/li>\n<li>Ch\u1ee9ng nh\u1eadn.<\/li>\n<li>\u0110\u00e1nh gi\u00e1 nh\u00e0 cung c\u1ea5p.<\/li>\n<li>Truy xu\u1ea5t ngu\u1ed3n g\u1ed1c.<\/li>\n<\/ul>\n<h3>110. Ch\u1ea5t l\u01b0\u1ee3ng trong s\u1ea3n xu\u1ea5t<\/h3>\n<p>C\u00f3 th\u1ec3 t\u1eadp trung v\u00e0o:<\/p>\n<ul>\n<li>Ki\u1ec3m so\u00e1t qu\u00e1 tr\u00ecnh.<\/li>\n<li>Thi\u1ebft b\u1ecb.<\/li>\n<li>Con ng\u01b0\u1eddi.<\/li>\n<li>Nguy\u00ean v\u1eadt li\u1ec7u.<\/li>\n<li>M\u00f4i tr\u01b0\u1eddng.<\/li>\n<li>\u0110o l\u01b0\u1eddng.<\/li>\n<\/ul>\n<h3>111. Ch\u1ea5t l\u01b0\u1ee3ng trong d\u1ecbch v\u1ee5<\/h3>\n<p>D\u1ecbch v\u1ee5 c\u00f3 \u0111\u1eb7c \u0111i\u1ec3m:<\/p>\n<ul>\n<li>Kh\u00f3 l\u01b0u kho.<\/li>\n<li>C\u00f3 s\u1ef1 tham gia c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n<li>Ch\u1ea5t l\u01b0\u1ee3ng c\u00f3 th\u1ec3 bi\u1ebfn \u0111\u1ed9ng theo ng\u01b0\u1eddi cung c\u1ea5p v\u00e0 th\u1eddi \u0111i\u1ec3m.<\/li>\n<\/ul>\n<h3>112. Ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 marketing<\/h3>\n<p>Cam k\u1ebft marketing c\u1ea7n ph\u00f9 h\u1ee3p v\u1edbi:<\/p>\n<ul>\n<li>N\u0103ng l\u1ef1c cung c\u1ea5p.<\/li>\n<li>Ch\u1ea5t l\u01b0\u1ee3ng th\u1ef1c t\u1ebf.<\/li>\n<li>K\u1ef3 v\u1ecdng kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n<h3>113. Ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 ngu\u1ed3n nh\u00e2n l\u1ef1c<\/h3>\n<p>Nh\u00e2n l\u1ef1c \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn:<\/p>\n<ul>\n<li>K\u1ef9 n\u0103ng.<\/li>\n<li>Th\u00e1i \u0111\u1ed9.<\/li>\n<li>K\u1ef7 lu\u1eadt.<\/li>\n<li>Kh\u1ea3 n\u0103ng c\u1ea3i ti\u1ebfn.<\/li>\n<li>M\u1ee9c \u0111\u1ed9 tu\u00e2n th\u1ee7 quy tr\u00ecnh.<\/li>\n<\/ul>\n<h3>114. \u0110\u00e0o t\u1ea1o ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n<p>\u0110\u00e0o t\u1ea1o gi\u00fap:<\/p>\n<ul>\n<li>Hi\u1ec3u ti\u00eau chu\u1ea9n.<\/li>\n<li>Th\u1ef1c hi\u1ec7n \u0111\u00fang quy tr\u00ecnh.<\/li>\n<li>S\u1eed d\u1ee5ng c\u00f4ng c\u1ee5.<\/li>\n<li>N\u00e2ng cao nh\u1eadn th\u1ee9c.<\/li>\n<\/ul>\n<h3>115. Nh\u00f3m c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n<p>Nh\u00f3m c\u00f3 th\u1ec3:<\/p>\n<ul>\n<li>Ph\u00e2n t\u00edch v\u1ea5n \u0111\u1ec1.<\/li>\n<li>\u0110\u1ec1 xu\u1ea5t gi\u1ea3i ph\u00e1p.<\/li>\n<li>Th\u1eed nghi\u1ec7m.<\/li>\n<li>\u0110\u00e1nh gi\u00e1.<\/li>\n<li>Chu\u1ea9n h\u00f3a k\u1ebft qu\u1ea3.<\/li>\n<\/ul>\n<h3>116. Quality Circle<\/h3>\n<p>Nh\u00f3m ch\u1ea5t l\u01b0\u1ee3ng c\u00f3 th\u1ec3 g\u1ed3m c\u00e1c nh\u00e2n vi\u00ean c\u00f9ng t\u1ef1 nguy\u1ec7n tham gia gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng trong ph\u1ea1m vi c\u00f4ng vi\u1ec7c.<\/p>\n<h3>117. Qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng theo d\u1eef li\u1ec7u<\/h3>\n<p>Quy\u1ebft \u0111\u1ecbnh n\u00ean d\u1ef1a tr\u00ean:<\/p>\n<ul>\n<li>D\u1eef li\u1ec7u \u0111\u00fang.<\/li>\n<li>Ph\u01b0\u01a1ng ph\u00e1p ph\u00e2n t\u00edch ph\u00f9 h\u1ee3p.<\/li>\n<li>B\u1eb1ng ch\u1ee9ng.<\/li>\n<li>Xu h\u01b0\u1edbng.<\/li>\n<li>K\u1ebft qu\u1ea3 \u0111o l\u01b0\u1eddng.<\/li>\n<\/ul>\n<h3>118. Ch\u1ec9 s\u1ed1 ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n<p>C\u00f3 th\u1ec3 g\u1ed3m:<\/p>\n<ul>\n<li>T\u1ef7 l\u1ec7 l\u1ed7i.<\/li>\n<li>T\u1ef7 l\u1ec7 khi\u1ebfu n\u1ea1i.<\/li>\n<li>T\u1ef7 l\u1ec7 tr\u1ea3 h\u00e0ng.<\/li>\n<li>M\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng.<\/li>\n<li>T\u1ef7 l\u1ec7 giao \u0111\u00fang h\u1ea1n.<\/li>\n<li>Chi ph\u00ed ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<\/ul>\n<h3>119. Dashboard ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n<p>Dashboard c\u00f3 th\u1ec3 gi\u00fap:<\/p>\n<ul>\n<li>Theo d\u00f5i KPI.<\/li>\n<li>Quan s\u00e1t xu h\u01b0\u1edbng.<\/li>\n<li>C\u1ea3nh b\u00e1o sai l\u1ec7ch.<\/li>\n<li>H\u1ed7 tr\u1ee3 quy\u1ebft \u0111\u1ecbnh.<\/li>\n<\/ul>\n<h3>120. \u0110o l\u01b0\u1eddng v\u00e0 hi\u1ec7u chu\u1ea9n<\/h3>\n<p>Thi\u1ebft b\u1ecb \u0111o c\u1ea7n:<\/p>\n<ul>\n<li>Ph\u00f9 h\u1ee3p m\u1ee5c \u0111\u00edch.<\/li>\n<li>\u0110\u01b0\u1ee3c ki\u1ec3m so\u00e1t.<\/li>\n<li>C\u00f3 \u0111\u1ed9 ch\u00ednh x\u00e1c c\u1ea7n thi\u1ebft.<\/li>\n<li>\u0110\u01b0\u1ee3c hi\u1ec7u chu\u1ea9n ho\u1eb7c x\u00e1c nh\u1eadn theo y\u00eau c\u1ea7u.<\/li>\n<\/ul>\n<h3>121. Sai s\u1ed1 \u0111o l\u01b0\u1eddng<\/h3>\n<p>Sai s\u1ed1 c\u00f3 th\u1ec3 \u0111\u1ebfn t\u1eeb:<\/p>\n<ul>\n<li>Thi\u1ebft b\u1ecb.<\/li>\n<li>Ng\u01b0\u1eddi \u0111o.<\/li>\n<li>Ph\u01b0\u01a1ng ph\u00e1p.<\/li>\n<li>M\u00f4i tr\u01b0\u1eddng.<\/li>\n<li>\u0110\u1ed1i t\u01b0\u1ee3ng \u0111o.<\/li>\n<\/ul>\n<h3>122. Truy xu\u1ea5t ngu\u1ed3n g\u1ed1c<\/h3>\n<p>Traceability gi\u00fap theo d\u00f5i:<\/p>\n<ul>\n<li>Nguy\u00ean v\u1eadt li\u1ec7u.<\/li>\n<li>L\u00f4 s\u1ea3n ph\u1ea9m.<\/li>\n<li>C\u00f4ng \u0111o\u1ea1n.<\/li>\n<li>Nh\u00e0 cung c\u1ea5p.<\/li>\n<li>Kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n<h3>123. Nh\u1eadn di\u1ec7n s\u1ea3n ph\u1ea9m<\/h3>\n<p>Vi\u1ec7c nh\u1eadn di\u1ec7n r\u00f5 gi\u00fap:<\/p>\n<ul>\n<li>Tr\u00e1nh nh\u1ea7m l\u1eabn.<\/li>\n<li>H\u1ed7 tr\u1ee3 truy xu\u1ea5t.<\/li>\n<li>Qu\u1ea3n l\u00fd t\u00ecnh tr\u1ea1ng ki\u1ec3m tra.<\/li>\n<li>Ki\u1ec3m so\u00e1t s\u1ea3n ph\u1ea9m kh\u00f4ng ph\u00f9 h\u1ee3p.<\/li>\n<\/ul>\n<h3>124. S\u1ea3n ph\u1ea9m kh\u00f4ng ph\u00f9 h\u1ee3p<\/h3>\n<p>Khi ph\u00e1t hi\u1ec7n c\u00f3 th\u1ec3:<\/p>\n<ul>\n<li>C\u00e1ch ly.<\/li>\n<li>S\u1eeda ch\u1eefa.<\/li>\n<li>Ph\u00e2n lo\u1ea1i.<\/li>\n<li>Lo\u1ea1i b\u1ecf.<\/li>\n<li>Xin ch\u1ea5p thu\u1eadn s\u1eed d\u1ee5ng trong tr\u01b0\u1eddng h\u1ee3p ph\u00f9 h\u1ee3p.<\/li>\n<\/ul>\n<h3>125. Ki\u1ec3m so\u00e1t s\u1ea3n ph\u1ea9m kh\u00f4ng ph\u00f9 h\u1ee3p<\/h3>\n<p>M\u1ee5c ti\u00eau l\u00e0:<\/p>\n<ul>\n<li>Ng\u0103n s\u1eed d\u1ee5ng nh\u1ea7m.<\/li>\n<li>Ng\u0103n giao cho kh\u00e1ch h\u00e0ng.<\/li>\n<li>Ghi nh\u1eadn.<\/li>\n<li>X\u00e1c \u0111\u1ecbnh c\u00e1ch x\u1eed l\u00fd.<\/li>\n<li>Theo d\u00f5i k\u1ebft qu\u1ea3.<\/li>\n<\/ul>\n<h3>126. Qu\u1ea3n l\u00fd thay \u0111\u1ed5i<\/h3>\n<p>Thay \u0111\u1ed5i c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng:<\/p>\n<ul>\n<li>S\u1ea3n ph\u1ea9m.<\/li>\n<li>Quy tr\u00ecnh.<\/li>\n<li>Thi\u1ebft b\u1ecb.<\/li>\n<li>Nguy\u00ean li\u1ec7u.<\/li>\n<li>Nh\u00e0 cung c\u1ea5p.<\/li>\n<li>T\u00e0i li\u1ec7u.<\/li>\n<\/ul>\n<p>C\u1ea7n \u0111\u00e1nh gi\u00e1 t\u00e1c \u0111\u1ed9ng tr\u01b0\u1edbc khi \u00e1p d\u1ee5ng.<\/p>\n<h3>127. Qu\u1ea3n l\u00fd r\u1ee7i ro ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n<p>C\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n:<\/p>\n<ol>\n<li>Nh\u1eadn di\u1ec7n.<\/li>\n<li>\u0110\u00e1nh gi\u00e1.<\/li>\n<li>\u01afu ti\u00ean.<\/li>\n<li>X\u1eed l\u00fd.<\/li>\n<li>Theo d\u00f5i.<\/li>\n<\/ol>\n<h3>128. Ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 \u0111\u1ed5i m\u1edbi<\/h3>\n<p>\u0110\u1ed5i m\u1edbi c\u1ea7n \u0111i c\u00f9ng:<\/p>\n<ul>\n<li>Ki\u1ec3m so\u00e1t.<\/li>\n<li>Th\u1eed nghi\u1ec7m.<\/li>\n<li>X\u00e1c nh\u1eadn.<\/li>\n<li>Qu\u1ea3n l\u00fd r\u1ee7i ro.<\/li>\n<\/ul>\n<p>\u0111\u1ec3 tr\u00e1nh t\u1ea1o ra sai l\u1ed7i m\u1edbi.<\/p>\n<h3>129. Ch\u1ea5t l\u01b0\u1ee3ng trong ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m m\u1edbi<\/h3>\n<p>C\u00f3 th\u1ec3 c\u1ea7n:<\/p>\n<ul>\n<li>X\u00e1c \u0111\u1ecbnh y\u00eau c\u1ea7u kh\u00e1ch h\u00e0ng.<\/li>\n<li>Review thi\u1ebft k\u1ebf.<\/li>\n<li>Th\u1eed nghi\u1ec7m.<\/li>\n<li>X\u00e1c nh\u1eadn.<\/li>\n<li>Ki\u1ec3m so\u00e1t thay \u0111\u1ed5i.<\/li>\n<\/ul>\n<h3>130. Voice of Customer<\/h3>\n<p>Voice of Customer gi\u00fap x\u00e1c \u0111\u1ecbnh:<\/p>\n<ul>\n<li>Mong mu\u1ed1n.<\/li>\n<li>Nhu c\u1ea7u.<\/li>\n<li>V\u1ea5n \u0111\u1ec1.<\/li>\n<li>Ti\u00eau ch\u00ed quan tr\u1ecdng v\u1edbi kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n<h3>131. Critical to Quality<\/h3>\n<p>CTQ l\u00e0 c\u00e1c \u0111\u1eb7c t\u00ednh \u0111\u01b0\u1ee3c xem l\u00e0 quan tr\u1ecdng \u0111\u1ed1i v\u1edbi kh\u1ea3 n\u0103ng \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<h3>132. House of Quality<\/h3>\n<p>House of Quality c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong QFD \u0111\u1ec3 li\u00ean k\u1ebft:<\/p>\n<ul>\n<li>Nhu c\u1ea7u kh\u00e1ch h\u00e0ng.<\/li>\n<li>\u0110\u1eb7c t\u00ednh k\u1ef9 thu\u1eadt.<\/li>\n<li>M\u1ee9c \u0111\u1ed9 \u01b0u ti\u00ean.<\/li>\n<\/ul>\n<h3>133. Quality Function Deployment<\/h3>\n<p>QFD h\u1ed7 tr\u1ee3 chuy\u1ec3n ti\u1ebfng n\u00f3i kh\u00e1ch h\u00e0ng th\u00e0nh c\u00e1c \u0111\u1eb7c t\u00ednh v\u00e0 y\u00eau c\u1ea7u k\u1ef9 thu\u1eadt ph\u00f9 h\u1ee3p.<\/p>\n<h3>134. Thi\u1ebft k\u1ebf h\u01b0\u1edbng t\u1edbi ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n<p>C\u1ea7n \u01b0u ti\u00ean:<\/p>\n<ul>\n<li>Ph\u00f2ng ng\u1eeba l\u1ed7i.<\/li>\n<li>Gi\u1ea3m \u0111\u1ed9 ph\u1ee9c t\u1ea1p.<\/li>\n<li>T\u0103ng \u0111\u1ed9 tin c\u1eady.<\/li>\n<li>D\u1ec5 s\u1ea3n xu\u1ea5t.<\/li>\n<li>D\u1ec5 ki\u1ec3m so\u00e1t.<\/li>\n<\/ul>\n<h3>135. \u0110\u1ed9 tin c\u1eady s\u1ea3n ph\u1ea9m<\/h3>\n<p>Reliability ph\u1ea3n \u00e1nh kh\u1ea3 n\u0103ng s\u1ea3n ph\u1ea9m th\u1ef1c hi\u1ec7n ch\u1ee9c n\u0103ng trong:<\/p>\n<ul>\n<li>Kho\u1ea3ng th\u1eddi gian.<\/li>\n<li>\u0110i\u1ec1u ki\u1ec7n s\u1eed d\u1ee5ng.<\/li>\n<\/ul>\n<p>\u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh.<\/p>\n<h3>136. Kh\u1ea3 n\u0103ng b\u1ea3o tr\u00ec<\/h3>\n<p>Maintainability li\u00ean quan \u0111\u1ebfn:<\/p>\n<ul>\n<li>Kh\u1ea3 n\u0103ng ph\u00e1t hi\u1ec7n l\u1ed7i.<\/li>\n<li>Kh\u1ea3 n\u0103ng s\u1eeda ch\u1eefa.<\/li>\n<li>Th\u1eddi gian ph\u1ee5c h\u1ed3i.<\/li>\n<li>Kh\u1ea3 n\u0103ng thay th\u1ebf linh ki\u1ec7n.<\/li>\n<\/ul>\n<h3>137. Ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 an to\u00e0n<\/h3>\n<p>M\u1ed9t s\u1ea3n ph\u1ea9m ch\u1ea5t l\u01b0\u1ee3ng c\u1ea7n xem x\u00e9t:<\/p>\n<ul>\n<li>R\u1ee7i ro.<\/li>\n<li>\u0110i\u1ec1u ki\u1ec7n s\u1eed d\u1ee5ng.<\/li>\n<li>C\u00e1c y\u00eau c\u1ea7u an to\u00e0n.<\/li>\n<li>H\u01b0\u1edbng d\u1eabn ng\u01b0\u1eddi d\u00f9ng.<\/li>\n<\/ul>\n<h3>138. Ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 m\u00f4i tr\u01b0\u1eddng<\/h3>\n<p>Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c k\u1ebft h\u1ee3p v\u1edbi:<\/p>\n<ul>\n<li>Gi\u1ea3m ch\u1ea5t th\u1ea3i.<\/li>\n<li>Ti\u1ebft ki\u1ec7m t\u00e0i nguy\u00ean.<\/li>\n<li>Ki\u1ec3m so\u00e1t t\u00e1c \u0111\u1ed9ng m\u00f4i tr\u01b0\u1eddng.<\/li>\n<li>Ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng.<\/li>\n<\/ul>\n<h3>139. H\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd t\u00edch h\u1ee3p<\/h3>\n<p>M\u1ed9t t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 t\u00edch h\u1ee3p nhi\u1ec1u h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd \u0111\u1ec3:<\/p>\n<ul>\n<li>Gi\u1ea3m tr\u00f9ng l\u1eb7p.<\/li>\n<li>D\u00f9ng chung quy tr\u00ecnh.<\/li>\n<li>D\u00f9ng chung ho\u1ea1t \u0111\u1ed9ng \u0111\u00e1nh gi\u00e1.<\/li>\n<li>T\u0103ng hi\u1ec7u qu\u1ea3 qu\u1ea3n l\u00fd.<\/li>\n<\/ul>\n<h3>140. Ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 chi\u1ebfn l\u01b0\u1ee3c doanh nghi\u1ec7p<\/h3>\n<p>Ch\u1ea5t l\u01b0\u1ee3ng c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh l\u1ee3i th\u1ebf c\u1ea1nh tranh th\u00f4ng qua:<\/p>\n<ul>\n<li>Uy t\u00edn.<\/li>\n<li>\u0110\u1ed9 tin c\u1eady.<\/li>\n<li>D\u1ecbch v\u1ee5.<\/li>\n<li>Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/li>\n<li>Chi ph\u00ed th\u1ea5p h\u01a1n nh\u1edd gi\u1ea3m l\u1ed7i.<\/li>\n<\/ul>\n<h3>141. Ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 l\u1ee3i th\u1ebf c\u1ea1nh tranh<\/h3>\n<p>Doanh nghi\u1ec7p c\u00f3 th\u1ec3 c\u1ea1nh tranh b\u1eb1ng:<\/p>\n<ul>\n<li>Ch\u1ea5t l\u01b0\u1ee3ng v\u01b0\u1ee3t tr\u1ed9i.<\/li>\n<li>\u0110\u1ed9 \u1ed5n \u0111\u1ecbnh.<\/li>\n<li>Giao h\u00e0ng \u0111\u00fang h\u1ea1n.<\/li>\n<li>D\u1ecbch v\u1ee5 t\u1ed1t.<\/li>\n<li>Kh\u1ea3 n\u0103ng c\u1ea3i ti\u1ebfn.<\/li>\n<\/ul>\n<h3>142. Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng chi\u1ebfn l\u01b0\u1ee3c<\/h3>\n<p>Ch\u1ea5t l\u01b0\u1ee3ng c\u1ea7n g\u1eafn v\u1edbi:<\/p>\n<ul>\n<li>M\u1ee5c ti\u00eau d\u00e0i h\u1ea1n.<\/li>\n<li>Chi\u1ebfn l\u01b0\u1ee3c.<\/li>\n<li>Nhu c\u1ea7u th\u1ecb tr\u01b0\u1eddng.<\/li>\n<li>N\u0103ng l\u1ef1c t\u1ed5 ch\u1ee9c.<\/li>\n<\/ul>\n<h3>143. Ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ee7a m\u1ecdi nh\u00e2n vi\u00ean<\/h3>\n<p>Ch\u1ea5t l\u01b0\u1ee3ng kh\u00f4ng ch\u1ec9 l\u00e0 nhi\u1ec7m v\u1ee5 c\u1ee7a b\u1ed9 ph\u1eadn ki\u1ec3m tra.<\/p>\n<p>M\u1ed7i c\u00e1 nh\u00e2n c\u1ea7n:<\/p>\n<ul>\n<li>Hi\u1ec3u y\u00eau c\u1ea7u.<\/li>\n<li>L\u00e0m \u0111\u00fang ngay t\u1eeb \u0111\u1ea7u.<\/li>\n<li>B\u00e1o c\u00e1o b\u1ea5t th\u01b0\u1eddng.<\/li>\n<li>Tham gia c\u1ea3i ti\u1ebfn.<\/li>\n<\/ul>\n<h3>144. L\u00e0m \u0111\u00fang ngay t\u1eeb \u0111\u1ea7u<\/h3>\n<p>T\u01b0 t\u01b0\u1edfng n\u00e0y h\u01b0\u1edbng t\u1edbi:<\/p>\n<ul>\n<li>Ph\u00f2ng ng\u1eeba.<\/li>\n<li>Gi\u1ea3m l\u00e0m l\u1ea1i.<\/li>\n<li>Gi\u1ea3m l\u00e3ng ph\u00ed.<\/li>\n<li>T\u0103ng \u0111\u1ed9 \u1ed5n \u0111\u1ecbnh.<\/li>\n<\/ul>\n<h3>145. Zero Defects<\/h3>\n<p>Zero Defects th\u1ec3 hi\u1ec7n t\u01b0 duy h\u01b0\u1edbng t\u1edbi:<\/p>\n<ul>\n<li>Kh\u00f4ng ch\u1ea5p nh\u1eadn sai l\u1ed7i nh\u01b0 \u0111i\u1ec1u t\u1ea5t y\u1ebfu.<\/li>\n<li>Ph\u00f2ng ng\u1eeba.<\/li>\n<li>X\u00e2y d\u1ef1ng ti\u00eau chu\u1ea9n th\u1ef1c hi\u1ec7n \u0111\u00fang.<\/li>\n<\/ul>\n<p>Kh\u00f4ng n\u00ean hi\u1ec3u l\u00e0 cam k\u1ebft tuy\u1ec7t \u0111\u1ed1i r\u1eb1ng m\u1ecdi qu\u00e1 tr\u00ecnh th\u1ef1c t\u1ebf lu\u00f4n kh\u00f4ng c\u00f3 l\u1ed7i.<\/p>\n<h3>146. Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 Lean<\/h3>\n<p>Lean h\u01b0\u1edbng t\u1edbi:<\/p>\n<ul>\n<li>Lo\u1ea1i b\u1ecf l\u00e3ng ph\u00ed.<\/li>\n<li>T\u1ea1o d\u00f2ng ch\u1ea3y.<\/li>\n<li>T\u0103ng gi\u00e1 tr\u1ecb.<\/li>\n<li>R\u00fat ng\u1eafn th\u1eddi gian.<\/li>\n<\/ul>\n<p>C\u00f3 th\u1ec3 k\u1ebft h\u1ee3p v\u1edbi c\u00e1c ph\u01b0\u01a1ng ph\u00e1p ch\u1ea5t l\u01b0\u1ee3ng.<\/p>\n<h3>147. C\u00e1c lo\u1ea1i l\u00e3ng ph\u00ed<\/h3>\n<p>Trong s\u1ea3n xu\u1ea5t v\u00e0 v\u1eadn h\u00e0nh c\u00f3 th\u1ec3 g\u1eb7p:<\/p>\n<ul>\n<li>Ch\u1edd \u0111\u1ee3i.<\/li>\n<li>V\u1eadn chuy\u1ec3n.<\/li>\n<li>T\u1ed3n kho.<\/li>\n<li>Thao t\u00e1c th\u1eeba.<\/li>\n<li>S\u1ea3n xu\u1ea5t th\u1eeba.<\/li>\n<li>Gia c\u00f4ng th\u1eeba.<\/li>\n<li>Sai l\u1ed7i.<\/li>\n<\/ul>\n<h3>148. Value Stream Mapping<\/h3>\n<p>VSM gi\u00fap:<\/p>\n<ul>\n<li>Quan s\u00e1t d\u00f2ng gi\u00e1 tr\u1ecb.<\/li>\n<li>Ph\u00e1t hi\u1ec7n ch\u1edd \u0111\u1ee3i.<\/li>\n<li>Ph\u00e1t hi\u1ec7n l\u00e3ng ph\u00ed.<\/li>\n<li>Thi\u1ebft k\u1ebf tr\u1ea1ng th\u00e1i t\u01b0\u01a1ng lai.<\/li>\n<\/ul>\n<h3>149. Just in Time<\/h3>\n<p>JIT h\u01b0\u1edbng t\u1edbi:<\/p>\n<ul>\n<li>Cung c\u1ea5p \u0111\u00fang l\u00fac.<\/li>\n<li>Gi\u1ea3m t\u1ed3n kho.<\/li>\n<li>\u0110\u1ed3ng b\u1ed9 d\u00f2ng c\u00f4ng vi\u1ec7c.<\/li>\n<\/ul>\n<p>Vi\u1ec7c \u00e1p d\u1ee5ng \u0111\u00f2i h\u1ecfi qu\u00e1 tr\u00ecnh \u1ed5n \u0111\u1ecbnh v\u00e0 ph\u1ed1i h\u1ee3p t\u1ed1t.<\/p>\n<h3>150. Ch\u1ea5t l\u01b0\u1ee3ng t\u1ea1i ngu\u1ed3n<\/h3>\n<p>Quality at the Source nh\u1ea5n m\u1ea1nh:<\/p>\n<ul>\n<li>Ng\u01b0\u1eddi th\u1ef1c hi\u1ec7n ch\u1ecbu tr\u00e1ch nhi\u1ec7m ph\u00e1t hi\u1ec7n sai l\u1ed7i.<\/li>\n<li>Kh\u00f4ng chuy\u1ec3n l\u1ed7i sang c\u00f4ng \u0111o\u1ea1n sau.<\/li>\n<li>X\u1eed l\u00fd v\u1ea5n \u0111\u1ec1 g\u1ea7n n\u01a1i ph\u00e1t sinh.<\/li>\n<\/ul>\n<h3>151. Chu\u1ea9n h\u00f3a c\u00f4ng vi\u1ec7c<\/h3>\n<p>Standard Work gi\u00fap:<\/p>\n<ul>\n<li>Th\u1ed1ng nh\u1ea5t c\u00e1ch th\u1ef1c hi\u1ec7n.<\/li>\n<li>D\u1ec5 \u0111\u00e0o t\u1ea1o.<\/li>\n<li>D\u1ec5 ki\u1ec3m so\u00e1t.<\/li>\n<li>T\u1ea1o n\u1ec1n t\u1ea3ng c\u1ea3i ti\u1ebfn.<\/li>\n<\/ul>\n<h3>152. Qu\u1ea3n tr\u1ecb tr\u1ef1c quan<\/h3>\n<p>Visual Management c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng:<\/p>\n<ul>\n<li>B\u1ea3ng.<\/li>\n<li>M\u00e0u s\u1eafc.<\/li>\n<li>Ch\u1ec9 b\u00e1o.<\/li>\n<li>Bi\u1ec3u \u0111\u1ed3.<\/li>\n<li>T\u00edn hi\u1ec7u.<\/li>\n<\/ul>\n<p>\u0111\u1ec3 gi\u00fap nh\u1eadn bi\u1ebft t\u00ecnh tr\u1ea1ng nhanh ch\u00f3ng.<\/p>\n<h3>153. KPI ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n<p>KPI ch\u1ea5t l\u01b0\u1ee3ng c\u1ea7n:<\/p>\n<ul>\n<li>Li\u00ean quan m\u1ee5c ti\u00eau.<\/li>\n<li>C\u00f3 d\u1eef li\u1ec7u \u0111\u00e1ng tin c\u1eady.<\/li>\n<li>C\u00f3 ng\u01b0\u1eddi ph\u1ee5 tr\u00e1ch.<\/li>\n<li>\u0110\u01b0\u1ee3c theo d\u00f5i \u0111\u1ecbnh k\u1ef3.<\/li>\n<\/ul>\n<h3>154. Hi\u1ec7u qu\u1ea3 v\u00e0 hi\u1ec7u l\u1ef1c c\u1ee7a h\u1ec7 th\u1ed1ng ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n<p>C\u1ea7n ph\u00e2n bi\u1ec7t:<\/p>\n<ul>\n<li>H\u1ec7 th\u1ed1ng c\u00f3 \u0111\u1ea1t m\u1ee5c ti\u00eau kh\u00f4ng.<\/li>\n<li>H\u1ec7 th\u1ed1ng c\u00f3 s\u1eed d\u1ee5ng ngu\u1ed3n l\u1ef1c h\u1ee3p l\u00fd kh\u00f4ng.<\/li>\n<\/ul>\n<h3>155. \u0110\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u1ea3i ti\u1ebfn<\/h3>\n<p>Sau c\u1ea3i ti\u1ebfn c\u1ea7n:<\/p>\n<ul>\n<li>So s\u00e1nh tr\u01b0\u1edbc v\u00e0 sau.<\/li>\n<li>Ki\u1ec3m tra d\u1eef li\u1ec7u.<\/li>\n<li>X\u00e1c nh\u1eadn l\u1ee3i \u00edch.<\/li>\n<li>Theo d\u00f5i t\u00ednh b\u1ec1n v\u1eefng.<\/li>\n<\/ul>\n<h3>156. Duy tr\u00ec k\u1ebft qu\u1ea3 c\u1ea3i ti\u1ebfn<\/h3>\n<p>C\u00f3 th\u1ec3 th\u00f4ng qua:<\/p>\n<ul>\n<li>Chu\u1ea9n h\u00f3a.<\/li>\n<li>\u0110\u00e0o t\u1ea1o.<\/li>\n<li>Ki\u1ec3m tra.<\/li>\n<li>KPI.<\/li>\n<li>Audit.<\/li>\n<li>Ph\u00e2n c\u00f4ng tr\u00e1ch nhi\u1ec7m.<\/li>\n<\/ul>\n<h3>157. Qu\u1ea3n l\u00fd tri th\u1ee9c ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n<p>T\u1ed5 ch\u1ee9c n\u00ean l\u01b0u l\u1ea1i:<\/p>\n<ul>\n<li>B\u00e0i h\u1ecdc.<\/li>\n<li>Nguy\u00ean nh\u00e2n l\u1ed7i.<\/li>\n<li>Gi\u1ea3i ph\u00e1p.<\/li>\n<li>Ti\u00eau chu\u1ea9n.<\/li>\n<li>Kinh nghi\u1ec7m t\u1ed1t.<\/li>\n<\/ul>\n<h3>158. B\u00e0i h\u1ecdc kinh nghi\u1ec7m<\/h3>\n<p>Lessons Learned gi\u00fap:<\/p>\n<ul>\n<li>H\u1ea1n ch\u1ebf l\u1eb7p l\u1ed7i.<\/li>\n<li>Nh\u00e2n r\u1ed9ng th\u1ef1c h\u00e0nh t\u1ed1t.<\/li>\n<li>H\u1ed7 tr\u1ee3 \u0111\u00e0o t\u1ea1o.<\/li>\n<li>C\u1ea3i ti\u1ebfn d\u1ef1 \u00e1n sau.<\/li>\n<\/ul>\n<h3>159. Ch\u1ea5t l\u01b0\u1ee3ng trong qu\u1ea3n l\u00fd d\u1ef1 \u00e1n<\/h3>\n<p>M\u1ed9t d\u1ef1 \u00e1n c\u1ea7n:<\/p>\n<ul>\n<li>Y\u00eau c\u1ea7u r\u00f5.<\/li>\n<li>Ti\u00eau chu\u1ea9n.<\/li>\n<li>K\u1ebf ho\u1ea1ch ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>Ho\u1ea1t \u0111\u1ed9ng ki\u1ec3m tra.<\/li>\n<li>Ti\u00eau ch\u00ed nghi\u1ec7m thu.<\/li>\n<\/ul>\n<h3>160. Ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 \u0111\u1ed5i m\u1edbi s\u1ed1<\/h3>\n<p>C\u00f4ng ngh\u1ec7 s\u1ed1 c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3:<\/p>\n<ul>\n<li>Thu th\u1eadp d\u1eef li\u1ec7u.<\/li>\n<li>Gi\u00e1m s\u00e1t th\u1eddi gian th\u1ef1c.<\/li>\n<li>Ph\u00e2n t\u00edch xu h\u01b0\u1edbng.<\/li>\n<li>T\u1ef1 \u0111\u1ed9ng h\u00f3a ki\u1ec3m tra.<\/li>\n<li>Truy xu\u1ea5t.<\/li>\n<\/ul>\n<h3>161. D\u1eef li\u1ec7u l\u1edbn trong qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n<p>Big Data c\u00f3 th\u1ec3 gi\u00fap:<\/p>\n<ul>\n<li>Ph\u00e1t hi\u1ec7n m\u1eabu l\u1ed7i.<\/li>\n<li>D\u1ef1 b\u00e1o h\u1ecfng h\u00f3c.<\/li>\n<li>Ph\u00e2n t\u00edch kh\u00e1ch h\u00e0ng.<\/li>\n<li>T\u1ed1i \u01b0u qu\u00e1 tr\u00ecnh.<\/li>\n<\/ul>\n<h3>162. Tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o trong qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n<p>AI c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u1ee9ng d\u1ee5ng v\u00e0o:<\/p>\n<ul>\n<li>Nh\u1eadn di\u1ec7n l\u1ed7i.<\/li>\n<li>D\u1ef1 b\u00e1o.<\/li>\n<li>Ki\u1ec3m tra h\u00ecnh \u1ea3nh.<\/li>\n<li>Ph\u00e2n lo\u1ea1i d\u1eef li\u1ec7u.<\/li>\n<li>H\u1ed7 tr\u1ee3 quy\u1ebft \u0111\u1ecbnh.<\/li>\n<\/ul>\n<h3>163. T\u1ef1 \u0111\u1ed9ng h\u00f3a ki\u1ec3m tra<\/h3>\n<p>Automation c\u00f3 th\u1ec3 gi\u00fap:<\/p>\n<ul>\n<li>T\u0103ng t\u1ed1c \u0111\u1ed9.<\/li>\n<li>T\u0103ng \u0111\u1ed9 nh\u1ea5t qu\u00e1n.<\/li>\n<li>Gi\u1ea3m thao t\u00e1c th\u1ee7 c\u00f4ng.<\/li>\n<li>Thu th\u1eadp d\u1eef li\u1ec7u li\u00ean t\u1ee5c.<\/li>\n<\/ul>\n<h3>164. Ch\u1ea5t l\u01b0\u1ee3ng trong th\u01b0\u01a1ng m\u1ea1i \u0111i\u1ec7n t\u1eed<\/h3>\n<p>C\u00f3 th\u1ec3 quan t\u00e2m:<\/p>\n<ul>\n<li>Ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m.<\/li>\n<li>Th\u00f4ng tin.<\/li>\n<li>Giao h\u00e0ng.<\/li>\n<li>Thanh to\u00e1n.<\/li>\n<li>B\u1ea3o m\u1eadt.<\/li>\n<li>D\u1ecbch v\u1ee5 h\u1eadu m\u00e3i.<\/li>\n<\/ul>\n<h3>165. Ch\u1ea5t l\u01b0\u1ee3ng tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/h3>\n<p>Customer Experience c\u00f3 th\u1ec3 ch\u1ecbu \u1ea3nh h\u01b0\u1edfng b\u1edfi to\u00e0n b\u1ed9 h\u00e0nh tr\u00ecnh:<\/p>\n<ul>\n<li>T\u00ecm hi\u1ec3u.<\/li>\n<li>Mua.<\/li>\n<li>Nh\u1eadn h\u00e0ng.<\/li>\n<li>S\u1eed d\u1ee5ng.<\/li>\n<li>H\u1ed7 tr\u1ee3.<\/li>\n<li>Sau b\u00e1n h\u00e0ng.<\/li>\n<\/ul>\n<h3>166. Service Recovery<\/h3>\n<p>Khi d\u1ecbch v\u1ee5 th\u1ea5t b\u1ea1i, doanh nghi\u1ec7p c\u00f3 th\u1ec3:<\/p>\n<ul>\n<li>Ghi nh\u1eadn.<\/li>\n<li>Xin l\u1ed7i ph\u00f9 h\u1ee3p.<\/li>\n<li>Kh\u1eafc ph\u1ee5c.<\/li>\n<li>Theo d\u00f5i.<\/li>\n<li>C\u1ea3i ti\u1ebfn nguy\u00ean nh\u00e2n.<\/li>\n<\/ul>\n<h3>167. Ch\u1ea5t l\u01b0\u1ee3ng trong khu v\u1ef1c d\u1ecbch v\u1ee5<\/h3>\n<p>Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 c\u1ea7n ch\u00fa \u00fd:<\/p>\n<ul>\n<li>Con ng\u01b0\u1eddi.<\/li>\n<li>Quy tr\u00ecnh.<\/li>\n<li>Th\u1eddi gian.<\/li>\n<li>T\u01b0\u01a1ng t\u00e1c.<\/li>\n<li>Tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n<h3>168. Ch\u1ea5t l\u01b0\u1ee3ng trong gi\u00e1o d\u1ee5c<\/h3>\n<p>C\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c xem x\u00e9t qua:<\/p>\n<ul>\n<li>Ch\u01b0\u01a1ng tr\u00ecnh.<\/li>\n<li>Ng\u01b0\u1eddi h\u1ecdc.<\/li>\n<li>Gi\u1ea3ng d\u1ea1y.<\/li>\n<li>D\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3.<\/li>\n<li>K\u1ebft qu\u1ea3 \u0111\u1ea7u ra.<\/li>\n<\/ul>\n<h3>169. Ch\u1ea5t l\u01b0\u1ee3ng trong y t\u1ebf<\/h3>\n<p>C\u00f3 th\u1ec3 quan t\u00e2m:<\/p>\n<ul>\n<li>An to\u00e0n.<\/li>\n<li>Hi\u1ec7u qu\u1ea3.<\/li>\n<li>K\u1ecbp th\u1eddi.<\/li>\n<li>Ng\u01b0\u1eddi b\u1ec7nh.<\/li>\n<li>Quy tr\u00ecnh.<\/li>\n<li>Qu\u1ea3n l\u00fd r\u1ee7i ro.<\/li>\n<\/ul>\n<h3>170. Ch\u1ea5t l\u01b0\u1ee3ng trong logistics<\/h3>\n<p>C\u00f3 th\u1ec3 \u0111o qua:<\/p>\n<ul>\n<li>Giao \u0111\u00fang h\u1ea1n.<\/li>\n<li>\u0110\u00fang s\u1ed1 l\u01b0\u1ee3ng.<\/li>\n<li>H\u01b0 h\u1ecfng.<\/li>\n<li>Th\u1eddi gian x\u1eed l\u00fd.<\/li>\n<li>\u0110\u1ed9 ch\u00ednh x\u00e1c.<\/li>\n<\/ul>\n<h3>171. Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng trong b\u00e1n l\u1ebb<\/h3>\n<p>C\u00f3 th\u1ec3 li\u00ean quan:<\/p>\n<ul>\n<li>Ch\u1ea5t l\u01b0\u1ee3ng h\u00e0ng h\u00f3a.<\/li>\n<li>Ph\u1ee5c v\u1ee5.<\/li>\n<li>Kh\u00f4ng gian.<\/li>\n<li>Gi\u00e1.<\/li>\n<li>Giao h\u00e0ng.<\/li>\n<li>Khi\u1ebfu n\u1ea1i.<\/li>\n<\/ul>\n<h3>172. Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng trong s\u1ea3n xu\u1ea5t<\/h3>\n<p>C\u1ea7n k\u1ebft h\u1ee3p:<\/p>\n<ul>\n<li>Thi\u1ebft k\u1ebf.<\/li>\n<li>Nh\u00e0 cung c\u1ea5p.<\/li>\n<li>Qu\u00e1 tr\u00ecnh.<\/li>\n<li>Ki\u1ec3m tra.<\/li>\n<li>Thi\u1ebft b\u1ecb.<\/li>\n<li>Con ng\u01b0\u1eddi.<\/li>\n<\/ul>\n<h3>173. Ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 b\u1ea3o tr\u00ec<\/h3>\n<p>B\u1ea3o tr\u00ec t\u1ed1t gi\u00fap:<\/p>\n<ul>\n<li>Gi\u1ea3m d\u1eebng m\u00e1y.<\/li>\n<li>Gi\u1ea3m sai l\u1ed7i.<\/li>\n<li>Duy tr\u00ec \u0111\u1ed9 ch\u00ednh x\u00e1c.<\/li>\n<li>T\u0103ng \u0111\u1ed9 \u1ed5n \u0111\u1ecbnh.<\/li>\n<\/ul>\n<h3>174. B\u1ea3o tr\u00ec ph\u00f2ng ng\u1eeba<\/h3>\n<p>Preventive Maintenance \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n theo:<\/p>\n<ul>\n<li>K\u1ebf ho\u1ea1ch.<\/li>\n<li>Chu k\u1ef3.<\/li>\n<li>\u0110i\u1ec1u ki\u1ec7n thi\u1ebft b\u1ecb.<\/li>\n<\/ul>\n<p>nh\u1eb1m h\u1ea1n ch\u1ebf h\u1ecfng h\u00f3c ngo\u00e0i k\u1ebf ho\u1ea1ch.<\/p>\n<h3>175. B\u1ea3o tr\u00ec d\u1ef1 \u0111o\u00e1n<\/h3>\n<p>Predictive Maintenance c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng d\u1eef li\u1ec7u t\u00ecnh tr\u1ea1ng thi\u1ebft b\u1ecb \u0111\u1ec3 d\u1ef1 b\u00e1o nhu c\u1ea7u b\u1ea3o tr\u00ec.<\/p>\n<h3>176. Qu\u1ea3n l\u00fd thi\u1ebft b\u1ecb \u0111o<\/h3>\n<p>Thi\u1ebft b\u1ecb c\u1ea7n:<\/p>\n<ul>\n<li>Nh\u1eadn di\u1ec7n.<\/li>\n<li>B\u1ea3o qu\u1ea3n.<\/li>\n<li>Hi\u1ec7u chu\u1ea9n.<\/li>\n<li>Ki\u1ec3m tra.<\/li>\n<li>C\u00f3 h\u1ed3 s\u01a1 ph\u00f9 h\u1ee3p.<\/li>\n<\/ul>\n<h3>177. \u0110\u1ed9 ch\u00ednh x\u00e1c v\u00e0 \u0111\u1ed9 ch\u1ee5m<\/h3>\n<p>C\u1ea7n ph\u00e2n bi\u1ec7t:<\/p>\n<ul>\n<li>Accuracy.<\/li>\n<li>Precision.<\/li>\n<\/ul>\n<p>M\u1ed9t ph\u00e9p \u0111o c\u00f3 th\u1ec3 c\u00f3 \u0111\u1eb7c \u0111i\u1ec3m kh\u00e1c nhau \u1edf hai kh\u00eda c\u1ea1nh n\u00e0y.<\/p>\n<h3>178. H\u1ec7 th\u1ed1ng \u0111o l\u01b0\u1eddng<\/h3>\n<p>Ch\u1ea5t l\u01b0\u1ee3ng d\u1eef li\u1ec7u ph\u1ee5 thu\u1ed9c:<\/p>\n<ul>\n<li>Thi\u1ebft b\u1ecb.<\/li>\n<li>Ng\u01b0\u1eddi \u0111o.<\/li>\n<li>Ph\u01b0\u01a1ng ph\u00e1p.<\/li>\n<li>M\u00f4i tr\u01b0\u1eddng.<\/li>\n<li>Quy tr\u00ecnh \u0111o.<\/li>\n<\/ul>\n<h3>179. Ch\u1ea5t l\u01b0\u1ee3ng th\u00f4ng tin<\/h3>\n<p>Th\u00f4ng tin qu\u1ea3n l\u00fd c\u1ea7n:<\/p>\n<ul>\n<li>Ch\u00ednh x\u00e1c.<\/li>\n<li>\u0110\u1ea7y \u0111\u1ee7.<\/li>\n<li>K\u1ecbp th\u1eddi.<\/li>\n<li>C\u00f3 th\u1ec3 truy xu\u1ea5t.<\/li>\n<li>Ph\u00f9 h\u1ee3p m\u1ee5c \u0111\u00edch.<\/li>\n<\/ul>\n<h3>180. H\u1ed3 s\u01a1 ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n<p>H\u1ed3 s\u01a1 c\u00f3 th\u1ec3 ch\u1ee9ng minh:<\/p>\n<ul>\n<li>C\u00f4ng vi\u1ec7c \u0111\u00e3 th\u1ef1c hi\u1ec7n.<\/li>\n<li>K\u1ebft qu\u1ea3 ki\u1ec3m tra.<\/li>\n<li>Quy tr\u00ecnh \u0111\u01b0\u1ee3c tu\u00e2n th\u1ee7.<\/li>\n<li>H\u00e0nh \u0111\u1ed9ng \u0111\u00e3 ho\u00e0n th\u00e0nh.<\/li>\n<\/ul>\n<h3>181. Ki\u1ec3m so\u00e1t t\u00e0i li\u1ec7u<\/h3>\n<p>C\u1ea7n b\u1ea3o \u0111\u1ea3m:<\/p>\n<ul>\n<li>\u0110\u00fang phi\u00ean b\u1ea3n.<\/li>\n<li>\u0110\u01b0\u1ee3c ph\u00ea duy\u1ec7t.<\/li>\n<li>D\u1ec5 truy c\u1eadp.<\/li>\n<li>Ng\u0103n s\u1eed d\u1ee5ng t\u00e0i li\u1ec7u l\u1ed7i th\u1eddi.<\/li>\n<\/ul>\n<h3>182. Ki\u1ec3m so\u00e1t thay \u0111\u1ed5i t\u00e0i li\u1ec7u<\/h3>\n<p>Khi thay \u0111\u1ed5i c\u1ea7n:<\/p>\n<ul>\n<li>X\u00e1c \u0111\u1ecbnh n\u1ed9i dung.<\/li>\n<li>Ph\u00ea duy\u1ec7t.<\/li>\n<li>C\u1eadp nh\u1eadt phi\u00ean b\u1ea3n.<\/li>\n<li>Th\u00f4ng b\u00e1o.<\/li>\n<li>Thu h\u1ed3i phi\u00ean b\u1ea3n c\u0169 khi ph\u00f9 h\u1ee3p.<\/li>\n<\/ul>\n<h3>183. Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 ph\u00e1p lu\u1eadt<\/h3>\n<p>M\u1ed9t s\u1ed1 s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 ph\u1ea3i tu\u00e2n th\u1ee7:<\/p>\n<ul>\n<li>Quy chu\u1ea9n.<\/li>\n<li>Ti\u00eau chu\u1ea9n b\u1eaft bu\u1ed9c trong ph\u1ea1m vi \u00e1p d\u1ee5ng.<\/li>\n<li>Quy \u0111\u1ecbnh an to\u00e0n.<\/li>\n<li>Quy \u0111\u1ecbnh ghi nh\u00e3n.<\/li>\n<li>Y\u00eau c\u1ea7u ng\u00e0nh.<\/li>\n<\/ul>\n<h3>184. Ti\u00eau chu\u1ea9n v\u00e0 quy chu\u1ea9n<\/h3>\n<p>C\u1ea7n ph\u00e2n bi\u1ec7t kh\u00e1i ni\u1ec7m, ph\u1ea1m vi \u00e1p d\u1ee5ng v\u00e0 t\u00ednh b\u1eaft bu\u1ed9c theo h\u1ec7 th\u1ed1ng ph\u00e1p lu\u1eadt v\u00e0 t\u00e0i li\u1ec7u \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng.<\/p>\n<h3>185. Ch\u1ee9ng nh\u1eadn<\/h3>\n<p>Ch\u1ee9ng nh\u1eadn c\u00f3 th\u1ec3 x\u00e1c nh\u1eadn:<\/p>\n<ul>\n<li>S\u1ea3n ph\u1ea9m.<\/li>\n<li>H\u1ec7 th\u1ed1ng.<\/li>\n<li>Con ng\u01b0\u1eddi.<\/li>\n<\/ul>\n<p>\u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u c\u1ee7a ti\u00eau chu\u1ea9n ho\u1eb7c ch\u01b0\u01a1ng tr\u00ecnh ch\u1ee9ng nh\u1eadn ph\u00f9 h\u1ee3p.<\/p>\n<h3>186. C\u00f4ng nh\u1eadn<\/h3>\n<p>Accreditation th\u01b0\u1eddng li\u00ean quan \u0111\u1ebfn vi\u1ec7c x\u00e1c nh\u1eadn n\u0103ng l\u1ef1c c\u1ee7a t\u1ed5 ch\u1ee9c \u0111\u00e1nh gi\u00e1 s\u1ef1 ph\u00f9 h\u1ee3p trong ph\u1ea1m vi nh\u1ea5t \u0111\u1ecbnh.<\/p>\n<h3>187. \u0110\u00e1nh gi\u00e1 s\u1ef1 ph\u00f9 h\u1ee3p<\/h3>\n<p>C\u00f3 th\u1ec3 bao g\u1ed3m:<\/p>\n<ul>\n<li>Th\u1eed nghi\u1ec7m.<\/li>\n<li>Ki\u1ec3m \u0111\u1ecbnh.<\/li>\n<li>Ch\u1ee9ng nh\u1eadn.<\/li>\n<li>Gi\u00e1m \u0111\u1ecbnh.<\/li>\n<\/ul>\n<p>t\u00f9y \u0111\u1ed1i t\u01b0\u1ee3ng v\u00e0 y\u00eau c\u1ea7u.<\/p>\n<h3>188. Ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 tr\u00e1ch nhi\u1ec7m x\u00e3 h\u1ed9i<\/h3>\n<p>Ch\u1ea5t l\u01b0\u1ee3ng hi\u1ec7n \u0111\u1ea1i c\u00f3 th\u1ec3 g\u1eafn v\u1edbi:<\/p>\n<ul>\n<li>\u0110\u1ea1o \u0111\u1ee9c.<\/li>\n<li>An to\u00e0n.<\/li>\n<li>M\u00f4i tr\u01b0\u1eddng.<\/li>\n<li>Ng\u01b0\u1eddi lao \u0111\u1ed9ng.<\/li>\n<li>Tr\u00e1ch nhi\u1ec7m v\u1edbi c\u1ed9ng \u0111\u1ed3ng.<\/li>\n<\/ul>\n<h3>189. Ch\u1ea5t l\u01b0\u1ee3ng b\u1ec1n v\u1eefng<\/h3>\n<p>Doanh nghi\u1ec7p c\u00f3 th\u1ec3 c\u00e2n b\u1eb1ng:<\/p>\n<ul>\n<li>Ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>Chi ph\u00ed.<\/li>\n<li>M\u00f4i tr\u01b0\u1eddng.<\/li>\n<li>X\u00e3 h\u1ed9i.<\/li>\n<li>Kh\u1ea3 n\u0103ng ph\u00e1t tri\u1ec3n l\u00e2u d\u00e0i.<\/li>\n<\/ul>\n<h3>190. M\u00f4 h\u00ecnh ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a Deming<\/h3>\n<p>C\u00e1c t\u01b0 t\u01b0\u1edfng c\u1ee7a Deming th\u01b0\u1eddng nh\u1ea5n m\u1ea1nh:<\/p>\n<ul>\n<li>H\u1ec7 th\u1ed1ng.<\/li>\n<li>C\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c.<\/li>\n<li>Vai tr\u00f2 l\u00e3nh \u0111\u1ea1o.<\/li>\n<li>Gi\u1ea3m bi\u1ebfn \u0111\u1ed9ng.<\/li>\n<li>H\u1ecdc h\u1ecfi.<\/li>\n<\/ul>\n<h3>191. T\u01b0 t\u01b0\u1edfng c\u1ee7a Juran<\/h3>\n<p>Juran th\u01b0\u1eddng g\u1eafn v\u1edbi b\u1ed9 ba:<\/p>\n<ul>\n<li>Ho\u1ea1ch \u0111\u1ecbnh ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>Ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>C\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<\/ul>\n<h3>192. T\u01b0 t\u01b0\u1edfng c\u1ee7a Crosby<\/h3>\n<p>Crosby th\u01b0\u1eddng nh\u1ea5n m\u1ea1nh:<\/p>\n<ul>\n<li>Ph\u00f9 h\u1ee3p v\u1edbi y\u00eau c\u1ea7u.<\/li>\n<li>Ph\u00f2ng ng\u1eeba.<\/li>\n<li>L\u00e0m \u0111\u00fang ngay t\u1eeb \u0111\u1ea7u.<\/li>\n<li>Chi ph\u00ed c\u1ee7a s\u1ef1 kh\u00f4ng ph\u00f9 h\u1ee3p.<\/li>\n<\/ul>\n<h3>193. T\u01b0 t\u01b0\u1edfng c\u1ee7a Ishikawa<\/h3>\n<p>Ishikawa g\u1eafn v\u1edbi:<\/p>\n<ul>\n<li>S\u1ef1 tham gia r\u1ed9ng r\u00e3i.<\/li>\n<li>Nh\u00f3m ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>C\u00f4ng c\u1ee5 ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>Bi\u1ec3u \u0111\u1ed3 nh\u00e2n qu\u1ea3.<\/li>\n<\/ul>\n<h3>194. T\u01b0 t\u01b0\u1edfng c\u1ee7a Feigenbaum<\/h3>\n<p>Feigenbaum g\u1eafn v\u1edbi quan \u0111i\u1ec3m ch\u1ea5t l\u01b0\u1ee3ng l\u00e0 tr\u00e1ch nhi\u1ec7m to\u00e0n t\u1ed5 ch\u1ee9c v\u00e0 Total Quality Control.<\/p>\n<h3>195. So s\u00e1nh c\u00e1c chuy\u00ean gia ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n<p>Khi h\u1ecdc c\u1ea7n ch\u00fa \u00fd:<\/p>\n<ul>\n<li>\u0110i\u1ec3m chung.<\/li>\n<li>Kh\u00e1c bi\u1ec7t.<\/li>\n<li>Thu\u1eadt ng\u1eef \u0111\u1eb7c tr\u01b0ng.<\/li>\n<li>C\u00f4ng c\u1ee5 ho\u1eb7c t\u01b0 t\u01b0\u1edfng g\u1eafn v\u1edbi t\u1eebng t\u00e1c gi\u1ea3.<\/li>\n<\/ul>\n<h3>196. Gi\u1ea3i th\u01b0\u1edfng ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n<p>C\u00e1c gi\u1ea3i th\u01b0\u1edfng ch\u1ea5t l\u01b0\u1ee3ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3:<\/p>\n<ul>\n<li>\u0110\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 xu\u1ea5t s\u1eafc.<\/li>\n<li>Khuy\u1ebfn kh\u00edch c\u1ea3i ti\u1ebfn.<\/li>\n<li>Benchmarking.<\/li>\n<li>X\u00e2y d\u1ef1ng m\u00f4 h\u00ecnh qu\u1ea3n l\u00fd.<\/li>\n<\/ul>\n<h3>197. M\u00f4 h\u00ecnh qu\u1ea3n tr\u1ecb xu\u1ea5t s\u1eafc<\/h3>\n<p>C\u00e1c m\u00f4 h\u00ecnh xu\u1ea5t s\u1eafc th\u01b0\u1eddng \u0111\u00e1nh gi\u00e1 nhi\u1ec1u kh\u00eda c\u1ea1nh:<\/p>\n<ul>\n<li>L\u00e3nh \u0111\u1ea1o.<\/li>\n<li>Chi\u1ebfn l\u01b0\u1ee3c.<\/li>\n<li>Kh\u00e1ch h\u00e0ng.<\/li>\n<li>Nh\u00e2n l\u1ef1c.<\/li>\n<li>Qu\u00e1 tr\u00ecnh.<\/li>\n<li>K\u1ebft qu\u1ea3.<\/li>\n<\/ul>\n<h3>198. Ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 hi\u1ec7u su\u1ea5t t\u1ed5 ch\u1ee9c<\/h3>\n<p>Ch\u1ea5t l\u01b0\u1ee3ng t\u1ed1t c\u00f3 th\u1ec3 g\u00f3p ph\u1ea7n:<\/p>\n<ul>\n<li>Gi\u1ea3m l\u00e3ng ph\u00ed.<\/li>\n<li>T\u0103ng doanh thu.<\/li>\n<li>Gi\u1eef kh\u00e1ch h\u00e0ng.<\/li>\n<li>Gi\u1ea3m r\u1ee7i ro.<\/li>\n<li>T\u0103ng hi\u1ec7u qu\u1ea3.<\/li>\n<\/ul>\n<h3>199. Ph\u00e2n t\u00edch d\u1eef li\u1ec7u ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n<p>C\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n:<\/p>\n<ul>\n<li>Th\u1ed1ng k\u00ea m\u00f4 t\u1ea3.<\/li>\n<li>So s\u00e1nh.<\/li>\n<li>Ph\u00e2n t\u00edch xu h\u01b0\u1edbng.<\/li>\n<li>Ph\u00e2n t\u1ea7ng.<\/li>\n<li>Ph\u00e2n t\u00edch t\u01b0\u01a1ng quan.<\/li>\n<\/ul>\n<h3>200. Ph\u00e2n t\u1ea7ng d\u1eef li\u1ec7u<\/h3>\n<p>Stratification gi\u00fap ph\u00e2n t\u00e1ch d\u1eef li\u1ec7u theo:<\/p>\n<ul>\n<li>M\u00e1y.<\/li>\n<li>Ca l\u00e0m vi\u1ec7c.<\/li>\n<li>Nh\u00e0 cung c\u1ea5p.<\/li>\n<li>Lo\u1ea1i s\u1ea3n ph\u1ea9m.<\/li>\n<li>Nh\u00e2n vi\u00ean.<\/li>\n<li>Th\u1eddi gian.<\/li>\n<\/ul>\n<p>\u0111\u1ec3 t\u00ecm ngu\u1ed3n bi\u1ebfn \u0111\u1ed9ng.<\/p>\n<h3>201. Ph\u00e2n t\u00edch xu h\u01b0\u1edbng<\/h3>\n<p>Theo d\u00f5i d\u1eef li\u1ec7u theo th\u1eddi gian gi\u00fap nh\u1eadn di\u1ec7n:<\/p>\n<ul>\n<li>C\u1ea3i thi\u1ec7n.<\/li>\n<li>Suy gi\u1ea3m.<\/li>\n<li>Chu k\u1ef3.<\/li>\n<li>B\u1ea5t th\u01b0\u1eddng.<\/li>\n<\/ul>\n<h3>202. Ra quy\u1ebft \u0111\u1ecbnh d\u1ef1a tr\u00ean b\u1eb1ng ch\u1ee9ng<\/h3>\n<p>Quy\u1ebft \u0111\u1ecbnh ch\u1ea5t l\u01b0\u1ee3ng n\u00ean d\u1ef1a tr\u00ean:<\/p>\n<ul>\n<li>D\u1eef li\u1ec7u.<\/li>\n<li>Th\u00f4ng tin \u0111\u00e3 x\u00e1c minh.<\/li>\n<li>Ph\u00e2n t\u00edch ph\u00f9 h\u1ee3p.<\/li>\n<li>B\u1ed1i c\u1ea3nh th\u1ef1c t\u1ebf.<\/li>\n<\/ul>\n<h3>203. Qu\u1ea3n l\u00fd quan h\u1ec7 v\u1edbi c\u00e1c b\u00ean li\u00ean quan<\/h3>\n<p>C\u00e1c b\u00ean c\u00f3 th\u1ec3 g\u1ed3m:<\/p>\n<ul>\n<li>Kh\u00e1ch h\u00e0ng.<\/li>\n<li>Nh\u00e2n vi\u00ean.<\/li>\n<li>Nh\u00e0 cung c\u1ea5p.<\/li>\n<li>Ch\u1ee7 s\u1edf h\u1eefu.<\/li>\n<li>C\u01a1 quan qu\u1ea3n l\u00fd.<\/li>\n<li>C\u1ed9ng \u0111\u1ed3ng.<\/li>\n<\/ul>\n<h3>204. Ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 quan h\u1ec7 nh\u00e0 cung c\u1ea5p<\/h3>\n<p>Quan h\u1ec7 d\u00e0i h\u1ea1n c\u00f3 th\u1ec3 h\u1ed7 tr\u1ee3:<\/p>\n<ul>\n<li>Chia s\u1ebb th\u00f4ng tin.<\/li>\n<li>C\u1ea3i ti\u1ebfn.<\/li>\n<li>\u1ed4n \u0111\u1ecbnh ngu\u1ed3n cung.<\/li>\n<li>Gi\u1ea3m l\u1ed7i \u0111\u1ea7u v\u00e0o.<\/li>\n<\/ul>\n<h3>205. Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng trong chu\u1ed7i gi\u00e1 tr\u1ecb<\/h3>\n<p>Ch\u1ea5t l\u01b0\u1ee3ng c\u1ea7n \u0111\u01b0\u1ee3c duy tr\u00ec t\u1eeb:<\/p>\n<ul>\n<li>Nh\u00e0 cung c\u1ea5p.<\/li>\n<li>S\u1ea3n xu\u1ea5t.<\/li>\n<li>Kho.<\/li>\n<li>V\u1eadn chuy\u1ec3n.<\/li>\n<li>Ph\u00e2n ph\u1ed1i.<\/li>\n<li>D\u1ecbch v\u1ee5 sau b\u00e1n.<\/li>\n<\/ul>\n<h3>206. Qu\u1ea3n l\u00fd thay \u0111\u1ed5i v\u0103n h\u00f3a ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n<p>C\u00f3 th\u1ec3 c\u1ea7n:<\/p>\n<ul>\n<li>Cam k\u1ebft l\u00e3nh \u0111\u1ea1o.<\/li>\n<li>Truy\u1ec1n th\u00f4ng.<\/li>\n<li>\u0110\u00e0o t\u1ea1o.<\/li>\n<li>Tham gia c\u1ee7a nh\u00e2n vi\u00ean.<\/li>\n<li>C\u01a1 ch\u1ebf ghi nh\u1eadn.<\/li>\n<li>Theo d\u00f5i k\u1ebft qu\u1ea3.<\/li>\n<\/ul>\n<h3>207. Kh\u00e1ng c\u1ef1 \u0111\u1ed1i v\u1edbi thay \u0111\u1ed5i<\/h3>\n<p>Kh\u00e1ng c\u1ef1 c\u00f3 th\u1ec3 \u0111\u1ebfn t\u1eeb:<\/p>\n<ul>\n<li>Lo s\u1ee3.<\/li>\n<li>Thi\u1ebfu th\u00f4ng tin.<\/li>\n<li>Th\u00f3i quen.<\/li>\n<li>Xung \u0111\u1ed9t l\u1ee3i \u00edch.<\/li>\n<li>Thi\u1ebfu k\u1ef9 n\u0103ng.<\/li>\n<\/ul>\n<h3>208. T\u1ea1o \u0111\u1ed9ng l\u1ef1c c\u1ea3i ti\u1ebfn<\/h3>\n<p>C\u00f3 th\u1ec3 th\u00f4ng qua:<\/p>\n<ul>\n<li>Ghi nh\u1eadn.<\/li>\n<li>Ph\u1ea3n h\u1ed3i.<\/li>\n<li>Trao quy\u1ec1n.<\/li>\n<li>\u0110\u00e0o t\u1ea1o.<\/li>\n<li>M\u1ee5c ti\u00eau r\u00f5.<\/li>\n<li>S\u1ef1 tham gia.<\/li>\n<\/ul>\n<h3>209. Ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 h\u1ecdc h\u1ecfi t\u1ed5 ch\u1ee9c<\/h3>\n<p>T\u1ed5 ch\u1ee9c h\u1ecdc h\u1ecfi bi\u1ebft:<\/p>\n<ul>\n<li>Thu th\u1eadp kinh nghi\u1ec7m.<\/li>\n<li>Chia s\u1ebb.<\/li>\n<li>Th\u1eed nghi\u1ec7m.<\/li>\n<li>Ph\u00e2n t\u00edch l\u1ed7i.<\/li>\n<li>C\u1ea3i ti\u1ebfn.<\/li>\n<\/ul>\n<h3>210. Qu\u1ea3n tr\u1ecb tri th\u1ee9c ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n<p>Tri th\u1ee9c c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c l\u01b0u th\u00f4ng qua:<\/p>\n<ul>\n<li>Quy tr\u00ecnh.<\/li>\n<li>H\u01b0\u1edbng d\u1eabn.<\/li>\n<li>Database.<\/li>\n<li>Lessons Learned.<\/li>\n<li>\u0110\u00e0o t\u1ea1o.<\/li>\n<li>C\u1ed9ng \u0111\u1ed3ng chuy\u00ean m\u00f4n.<\/li>\n<\/ul>\n<h3>211. C\u1ea3i ti\u1ebfn \u0111\u1ed9t ph\u00e1<\/h3>\n<p>Ngo\u00e0i c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c t\u1eebng b\u01b0\u1edbc, t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n c\u00e1c thay \u0111\u1ed5i l\u1edbn nh\u1eb1m t\u1ea1o b\u01b0\u1edbc nh\u1ea3y v\u1ec1:<\/p>\n<ul>\n<li>Hi\u1ec7u su\u1ea5t.<\/li>\n<li>Ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>Chi ph\u00ed.<\/li>\n<li>Th\u1eddi gian.<\/li>\n<\/ul>\n<h3>212. T\u00e1i thi\u1ebft k\u1ebf qu\u00e1 tr\u00ecnh<\/h3>\n<p>Process Redesign c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c c\u00e2n nh\u1eafc khi:<\/p>\n<ul>\n<li>Qu\u00e1 tr\u00ecnh qu\u00e1 ph\u1ee9c t\u1ea1p.<\/li>\n<li>Ch\u1ea5t l\u01b0\u1ee3ng th\u1ea5p k\u00e9o d\u00e0i.<\/li>\n<li>Th\u1eddi gian x\u1eed l\u00fd l\u1edbn.<\/li>\n<li>C\u1ea3i ti\u1ebfn nh\u1ecf kh\u00f4ng c\u00f2n \u0111\u1ee7 hi\u1ec7u qu\u1ea3.<\/li>\n<\/ul>\n<h3>213. Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng trong m\u00f4i tr\u01b0\u1eddng bi\u1ebfn \u0111\u1ed9ng<\/h3>\n<p>T\u1ed5 ch\u1ee9c c\u1ea7n:<\/p>\n<ul>\n<li>Theo d\u00f5i nhu c\u1ea7u.<\/li>\n<li>\u0110i\u1ec1u ch\u1ec9nh ti\u00eau chu\u1ea9n.<\/li>\n<li>C\u1eadp nh\u1eadt c\u00f4ng ngh\u1ec7.<\/li>\n<li>Qu\u1ea3n l\u00fd r\u1ee7i ro.<\/li>\n<li>H\u1ecdc h\u1ecfi nhanh.<\/li>\n<\/ul>\n<h3>214. Ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 kh\u1ea3 n\u0103ng th\u00edch \u1ee9ng<\/h3>\n<p>M\u1ed9t h\u1ec7 th\u1ed1ng t\u1ed1t c\u1ea7n v\u1eeba:<\/p>\n<ul>\n<li>C\u00f3 ti\u00eau chu\u1ea9n.<\/li>\n<li>C\u00f3 ki\u1ec3m so\u00e1t.<\/li>\n<li>C\u00f3 kh\u1ea3 n\u0103ng \u0111i\u1ec1u ch\u1ec9nh khi \u0111i\u1ec1u ki\u1ec7n thay \u0111\u1ed5i.<\/li>\n<\/ul>\n<h3>215. \u0110\u00e1nh gi\u00e1 to\u00e0n di\u1ec7n h\u1ec7 th\u1ed1ng ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n<p>C\u00f3 th\u1ec3 xem x\u00e9t:<\/p>\n<ul>\n<li>M\u1ee5c ti\u00eau.<\/li>\n<li>KPI.<\/li>\n<li>Audit.<\/li>\n<li>Khi\u1ebfu n\u1ea1i.<\/li>\n<li>Chi ph\u00ed.<\/li>\n<li>R\u1ee7i ro.<\/li>\n<li>K\u1ebft qu\u1ea3 c\u1ea3i ti\u1ebfn.<\/li>\n<\/ul>\n<h3>216. Sai l\u1ea7m th\u01b0\u1eddng g\u1eb7p trong qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n<p>C\u00f3 th\u1ec3 g\u1ed3m:<\/p>\n<ul>\n<li>Ch\u1ec9 ch\u00fa tr\u1ecdng ki\u1ec3m tra cu\u1ed1i c\u00f9ng.<\/li>\n<li>Kh\u00f4ng t\u00ecm nguy\u00ean nh\u00e2n g\u1ed1c.<\/li>\n<li>KPI kh\u00f4ng ph\u00f9 h\u1ee3p.<\/li>\n<li>Thi\u1ebfu s\u1ef1 tham gia c\u1ee7a l\u00e3nh \u0111\u1ea1o.<\/li>\n<li>Kh\u00f4ng duy tr\u00ec c\u1ea3i ti\u1ebfn.<\/li>\n<li>Thi\u1ebfu d\u1eef li\u1ec7u \u0111\u00e1ng tin c\u1eady.<\/li>\n<\/ul>\n<h3>217. T\u01b0 duy ph\u00f2ng ng\u1eeba trong qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n<p>Thay v\u00ec ch\u1ec9 s\u1eeda l\u1ed7i sau khi x\u1ea3y ra, t\u1ed5 ch\u1ee9c n\u00ean:<\/p>\n<ul>\n<li>X\u00e1c \u0111\u1ecbnh r\u1ee7i ro.<\/li>\n<li>Thi\u1ebft k\u1ebf ki\u1ec3m so\u00e1t.<\/li>\n<li>Chu\u1ea9n h\u00f3a.<\/li>\n<li>\u0110\u00e0o t\u1ea1o.<\/li>\n<li>Theo d\u00f5i t\u00edn hi\u1ec7u s\u1edbm.<\/li>\n<\/ul>\n<h3>218. K\u1ef9 n\u0103ng l\u00e0m b\u00e0i tr\u1eafc nghi\u1ec7m Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n<p>Khi l\u00e0m b\u00e0i:<\/p>\n<ul>\n<li>\u0110\u1ecdc k\u1ef9 kh\u00e1i ni\u1ec7m \u0111\u01b0\u1ee3c h\u1ecfi.<\/li>\n<li>Ph\u00e2n bi\u1ec7t ki\u1ec3m tra, ki\u1ec3m so\u00e1t v\u00e0 \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>Ph\u00e2n bi\u1ec7t QA v\u00e0 QC.<\/li>\n<li>Nh\u1eadn di\u1ec7n \u0111\u00fang c\u00f4ng c\u1ee5 ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>Ph\u00e2n bi\u1ec7t gi\u1edbi h\u1ea1n ki\u1ec3m so\u00e1t v\u00e0 gi\u1edbi h\u1ea1n k\u1ef9 thu\u1eadt.<\/li>\n<li>Ph\u00e2n bi\u1ec7t correction v\u00e0 corrective action.<\/li>\n<li>Ch\u00fa \u00fd c\u00e1c t\u01b0 t\u01b0\u1edfng g\u1eafn v\u1edbi Deming, Juran, Crosby v\u00e0 Ishikawa.<\/li>\n<li>X\u00e1c \u0111\u1ecbnh \u0111\u00fang b\u01b0\u1edbc PDCA ho\u1eb7c DMAIC.<\/li>\n<li>T\u1ef1 tr\u1ea3 l\u1eddi tr\u01b0\u1edbc khi \u0111\u1ed1i chi\u1ebfu \u0111\u00e1p \u00e1n.<\/li>\n<\/ul>\n<h2>C\u00e1ch \u00f4n Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng VNU hi\u1ec7u qu\u1ea3<\/h2>\n<h3>B\u01b0\u1edbc 1: H\u1ecdc theo s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng<\/h3>\n<p>C\u00f3 th\u1ec3 chia:<\/p>\n<ol>\n<li>Inspection.<\/li>\n<li>Quality Control.<\/li>\n<li>Quality Assurance.<\/li>\n<li>Total Quality Management.<\/li>\n<\/ol>\n<h3>B\u01b0\u1edbc 2: Ph\u00e2n bi\u1ec7t c\u00e1c kh\u00e1i ni\u1ec7m n\u1ec1n t\u1ea3ng<\/h3>\n<p>C\u1ea7n ph\u00e2n bi\u1ec7t:<\/p>\n<ul>\n<li>Ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>QA v\u00e0 QC.<\/li>\n<li>Ki\u1ec3m tra v\u00e0 ki\u1ec3m so\u00e1t.<\/li>\n<li>Correction v\u00e0 Corrective Action.<\/li>\n<li>Ti\u00eau chu\u1ea9n v\u00e0 ch\u1ec9 ti\u00eau ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<\/ul>\n<h3>B\u01b0\u1edbc 3: H\u1ecdc c\u00e1c c\u00f4ng c\u1ee5 ch\u1ea5t l\u01b0\u1ee3ng theo m\u1ee5c \u0111\u00edch<\/h3>\n<p>C\u00f3 th\u1ec3 chia:<\/p>\n<ul>\n<li>Thu th\u1eadp d\u1eef li\u1ec7u: Check Sheet.<\/li>\n<li>X\u00e1c \u0111\u1ecbnh \u01b0u ti\u00ean: Pareto.<\/li>\n<li>T\u00ecm nguy\u00ean nh\u00e2n: Fishbone.<\/li>\n<li>Quan s\u00e1t ph\u00e2n b\u1ed1: Histogram.<\/li>\n<li>Theo d\u00f5i qu\u00e1 tr\u00ecnh: Control Chart.<\/li>\n<li>Ph\u00e2n t\u00edch quan h\u1ec7: Scatter Diagram.<\/li>\n<li>M\u00f4 t\u1ea3 quy tr\u00ecnh: Flowchart.<\/li>\n<\/ul>\n<h3>B\u01b0\u1edbc 4: H\u1ecdc PDCA b\u1eb1ng m\u1ed9t v\u1ea5n \u0111\u1ec1 c\u1ee5 th\u1ec3<\/h3>\n<p>V\u00ed d\u1ee5:<\/p>\n<ol>\n<li>Plan \u2013 x\u00e1c \u0111\u1ecbnh t\u1ef7 l\u1ec7 l\u1ed7i cao v\u00e0 nguy\u00ean nh\u00e2n.<\/li>\n<li>Do \u2013 th\u1eed gi\u1ea3i ph\u00e1p.<\/li>\n<li>Check \u2013 \u0111o k\u1ebft qu\u1ea3.<\/li>\n<li>Act \u2013 chu\u1ea9n h\u00f3a n\u1ebfu hi\u1ec7u qu\u1ea3.<\/li>\n<\/ol>\n<h3>B\u01b0\u1edbc 5: H\u1ecdc chi ph\u00ed ch\u1ea5t l\u01b0\u1ee3ng theo b\u1ed1n nh\u00f3m<\/h3>\n<p>Ghi nh\u1edb:<\/p>\n<ul>\n<li>Prevention.<\/li>\n<li>Appraisal.<\/li>\n<li>Internal Failure.<\/li>\n<li>External Failure.<\/li>\n<\/ul>\n<h3>B\u01b0\u1edbc 6: H\u1ecdc c\u00e1c chuy\u00ean gia ch\u1ea5t l\u01b0\u1ee3ng b\u1eb1ng b\u1ea3ng so s\u00e1nh<\/h3>\n<p>C\u00f3 th\u1ec3 so s\u00e1nh:<\/p>\n<ul>\n<li>Deming.<\/li>\n<li>Juran.<\/li>\n<li>Crosby.<\/li>\n<li>Ishikawa.<\/li>\n<li>Feigenbaum.<\/li>\n<\/ul>\n<p>T\u1eadp trung v\u00e0o t\u01b0 t\u01b0\u1edfng v\u00e0 thu\u1eadt ng\u1eef \u0111\u1eb7c tr\u01b0ng.<\/p>\n<h3>B\u01b0\u1edbc 7: H\u1ecdc ki\u1ec3m so\u00e1t th\u1ed1ng k\u00ea b\u1eb1ng v\u00ed d\u1ee5<\/h3>\n<p>C\u1ea7n hi\u1ec3u:<\/p>\n<ul>\n<li>Bi\u1ebfn \u0111\u1ed9ng.<\/li>\n<li>Nguy\u00ean nh\u00e2n th\u00f4ng th\u01b0\u1eddng.<\/li>\n<li>Nguy\u00ean nh\u00e2n \u0111\u1eb7c bi\u1ec7t.<\/li>\n<li>Control Chart.<\/li>\n<li>Capability.<\/li>\n<\/ul>\n<h3>B\u01b0\u1edbc 8: T\u1ef1 tr\u1ea3 l\u1eddi tr\u01b0\u1edbc khi xem \u0111\u00e1p \u00e1n<\/h3>\n<p>V\u1edbi m\u1ed7i c\u00e2u:<\/p>\n<ol>\n<li>X\u00e1c \u0111\u1ecbnh ch\u1ee7 \u0111\u1ec1.<\/li>\n<li>X\u00e1c \u0111\u1ecbnh kh\u00e1i ni\u1ec7m ch\u00ednh.<\/li>\n<li>Lo\u1ea1i ph\u01b0\u01a1ng \u00e1n sai r\u00f5 r\u00e0ng.<\/li>\n<li>Li\u00ean h\u1ec7 c\u00f4ng c\u1ee5 ho\u1eb7c m\u00f4 h\u00ecnh ph\u00f9 h\u1ee3p.<\/li>\n<li>T\u1ef1 ch\u1ecdn \u0111\u00e1p \u00e1n.<\/li>\n<li>Sau \u0111\u00f3 m\u1edbi \u0111\u1ed1i chi\u1ebfu.<\/li>\n<\/ol>\n<h3>B\u01b0\u1edbc 9: Ghi l\u1ea1i nh\u1eefng c\u00e2u th\u01b0\u1eddng sai<\/h3>\n<p>C\u00f3 th\u1ec3 ph\u00e2n lo\u1ea1i:<\/p>\n<ul>\n<li>Sai v\u1ec1 QA\/QC.<\/li>\n<li>Sai v\u1ec1 chi ph\u00ed ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>Sai v\u1ec1 Pareto.<\/li>\n<li>Sai v\u1ec1 Fishbone.<\/li>\n<li>Sai v\u1ec1 Control Chart.<\/li>\n<li>Sai v\u1ec1 PDCA.<\/li>\n<li>Sai v\u1ec1 ISO.<\/li>\n<li>Sai v\u1ec1 TQM.<\/li>\n<\/ul>\n<h3>B\u01b0\u1edbc 10: K\u1ebft h\u1ee3p t\u00e0i li\u1ec7u ch\u00ednh th\u1ee9c<\/h3>\n<p>T\u00e0i li\u1ec7u tr\u1eafc nghi\u1ec7m n\u00ean \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng c\u00f9ng:<\/p>\n<ul>\n<li>Gi\u00e1o tr\u00ecnh Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>Slide b\u00e0i gi\u1ea3ng.<\/li>\n<li>\u0110\u1ec1 c\u01b0\u01a1ng h\u1ecdc ph\u1ea7n.<\/li>\n<li>B\u00e0i t\u1eadp th\u1ed1ng k\u00ea ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>B\u00e0i t\u1eadp t\u00ecnh hu\u1ed1ng.<\/li>\n<li>T\u00e0i li\u1ec7u v\u1ec1 h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>T\u00e0i li\u1ec7u do gi\u1ea3ng vi\u00ean cung c\u1ea5p.<\/li>\n<\/ul>\n<p>T\u00e0i li\u1ec7u \u0111\u00e1p \u00e1n h\u1ed7 tr\u1ee3 luy\u1ec7n t\u1eadp v\u00e0 tra c\u1ee9u, kh\u00f4ng thay th\u1ebf ngu\u1ed3n h\u1ecdc t\u1eadp ch\u00ednh th\u1ee9c.<\/p>\n<h2>Xem tr\u01b0\u1edbc t\u00e0i li\u1ec7u Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng VNU<\/h2>\n<p>Ng\u01b0\u1eddi d\u00f9ng c\u00f3 th\u1ec3 xem tr\u01b0\u1edbc kho\u1ea3ng 20\u201330% n\u1ed9i dung c\u1ee7a t\u00e0i li\u1ec7u 218 trang tr\u01b0\u1edbc khi quy\u1ebft \u0111\u1ecbnh t\u1ea3i b\u1ea3n \u0111\u1ea7y \u0111\u1ee7.<\/p>\n<p>Ph\u1ea7n xem tr\u01b0\u1edbc gi\u00fap ki\u1ec3m tra:<\/p>\n<ul>\n<li>C\u1ea5u tr\u00fac t\u00e0i li\u1ec7u.<\/li>\n<li>D\u1ea1ng c\u00e2u h\u1ecfi.<\/li>\n<li>C\u00e1ch tr\u00ecnh b\u00e0y.<\/li>\n<li>C\u00e1ch b\u1ed1 tr\u00ed \u0111\u00e1p \u00e1n.<\/li>\n<li>M\u1ee9c \u0111\u1ed9 ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u h\u1ecdc t\u1eadp.<\/li>\n<li>M\u1ed9t ph\u1ea7n n\u1ed9i dung th\u1ef1c t\u1ebf c\u1ee7a t\u00e0i li\u1ec7u.<\/li>\n<\/ul>\n<p>File preview \u0111\u01b0\u1ee3c tool t\u1ef1 x\u00e1c \u0111\u1ecbnh:<\/p>\n<p>quan-tri-chat-luong-VNU-preview.docx<\/p>\n<h2>T\u1ea3i \u0111\u00e1p \u00e1n tr\u1eafc nghi\u1ec7m Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng VNU<\/h2>\n<p>Quy tr\u00ecnh nh\u1eadn t\u00e0i li\u1ec7u:<\/p>\n<ol>\n<li>Xem tr\u01b0\u1edbc kho\u1ea3ng 20\u201330% n\u1ed9i dung.<\/li>\n<li>Ki\u1ec3m tra t\u00e0i li\u1ec7u c\u00f3 ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u.<\/li>\n<li>Ch\u1ecdn t\u1ea3i t\u00e0i li\u1ec7u.<\/li>\n<li>Thanh to\u00e1n qua VNPAY.<\/li>\n<li>H\u1ec7 th\u1ed1ng x\u00e1c nh\u1eadn giao d\u1ecbch th\u00e0nh c\u00f4ng.<\/li>\n<li>Nh\u1eadn quy\u1ec1n t\u1ea3i file DOCX \u0111\u1ea7y \u0111\u1ee7 218 trang.<\/li>\n<\/ol>\n<p>\ud83d\udce5 Sau khi thanh to\u00e1n th\u00e0nh c\u00f4ng, ng\u01b0\u1eddi d\u00f9ng c\u00f3 th\u1ec3 t\u1ea3i t\u00e0i li\u1ec7u \u0111\u1ea7y \u0111\u1ee7 v\u1ec1 m\u00e1y \u0111\u1ec3 s\u1eed d\u1ee5ng trong qu\u00e1 tr\u00ecnh h\u1ecdc t\u1eadp.<\/p>\n<p><strong>\ud83d\udc49 NH\u1ea4N \u201cT\u1ea2I XU\u1ed0NG NGAY\u201d \u0110\u1ec2 NH\u1eacN FILE \u0110\u1ea6Y \u0110\u1ee6.<\/strong><\/p>\n<h2>L\u1ee3i \u00edch khi s\u1eed d\u1ee5ng t\u00e0i li\u1ec7u Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng VNU<\/h2>\n<p>\u2705 File DOCX 218 trang thu\u1eadn ti\u1ec7n s\u1eed d\u1ee5ng.<\/p>\n<p>\u2705 Luy\u1ec7n t\u1eadp c\u00e2u h\u1ecfi tr\u1eafc nghi\u1ec7m.<\/p>\n<p>\u2705 Ki\u1ec3m tra v\u00e0 \u0111\u1ed1i chi\u1ebfu \u0111\u00e1p \u00e1n thu\u1eadn ti\u1ec7n.<\/p>\n<p>\u2705 H\u1ec7 th\u1ed1ng ki\u1ebfn th\u1ee9c Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng.<\/p>\n<p>\u2705 C\u1ee7ng c\u1ed1 kh\u00e1i ni\u1ec7m ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng.<\/p>\n<p>\u2705 Ph\u00e2n bi\u1ec7t ki\u1ec3m tra, ki\u1ec3m so\u00e1t v\u00e0 \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng.<\/p>\n<p>\u2705 \u00d4n t\u1eadp TQM.<\/p>\n<p>\u2705 H\u1ec7 th\u1ed1ng ki\u1ebfn th\u1ee9c v\u1ec1 kh\u00e1ch h\u00e0ng v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng.<\/p>\n<p>\u2705 C\u1ee7ng c\u1ed1 chi ph\u00ed ch\u1ea5t l\u01b0\u1ee3ng.<\/p>\n<p>\u2705 \u00d4n t\u1eadp ho\u1ea1ch \u0111\u1ecbnh v\u00e0 ki\u1ec3m so\u00e1t ch\u1ea5t l\u01b0\u1ee3ng.<\/p>\n<p>\u2705 H\u1ec7 th\u1ed1ng b\u1ea3y c\u00f4ng c\u1ee5 ch\u1ea5t l\u01b0\u1ee3ng c\u01a1 b\u1ea3n.<\/p>\n<p>\u2705 C\u1ee7ng c\u1ed1 SPC v\u00e0 bi\u1ec3u \u0111\u1ed3 ki\u1ec3m so\u00e1t.<\/p>\n<p>\u2705 \u00d4n t\u1eadp PDCA v\u00e0 Kaizen.<\/p>\n<p>\u2705 H\u1ec7 th\u1ed1ng ki\u1ebfn th\u1ee9c v\u1ec1 5S.<\/p>\n<p>\u2705 C\u1ee7ng c\u1ed1 Six Sigma v\u00e0 DMAIC \u1edf m\u1ee9c t\u1ed5ng quan.<\/p>\n<p>\u2705 \u00d4n t\u1eadp h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 ISO 9001.<\/p>\n<p>\u2705 H\u1ec7 th\u1ed1ng ki\u1ebfn th\u1ee9c v\u1ec1 \u0111\u00e1nh gi\u00e1 n\u1ed9i b\u1ed9.<\/p>\n<p>\u2705 C\u1ee7ng c\u1ed1 qu\u1ea3n l\u00fd nh\u00e0 cung c\u1ea5p v\u00e0 chu\u1ed7i cung \u1ee9ng.<\/p>\n<p>\u2705 R\u00e8n k\u1ef9 n\u0103ng ph\u00e2n t\u00edch t\u00ecnh hu\u1ed1ng qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng.<\/p>\n<p>\u2705 Ti\u1ebft ki\u1ec7m th\u1eddi gian t\u1ef1 t\u1ed5ng h\u1ee3p t\u00e0i li\u1ec7u.<\/p>\n<p>\u2705 H\u1ed7 tr\u1ee3 \u00f4n t\u1eadp, \u00f4n thi hi\u1ec7u qu\u1ea3.<\/p>\n<h2>T\u00e0i li\u1ec7u Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng VNU ph\u00f9 h\u1ee3p v\u1edbi ai?<\/h2>\n<p>T\u00e0i li\u1ec7u ph\u00f9 h\u1ee3p v\u1edbi:<\/p>\n<ul>\n<li>Sinh vi\u00ean \u0110\u1ea1i h\u1ecdc Qu\u1ed1c gia H\u00e0 N\u1ed9i.<\/li>\n<li>Sinh vi\u00ean \u0111ang h\u1ecdc m\u00f4n Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>Sinh vi\u00ean ng\u00e0nh Qu\u1ea3n tr\u1ecb kinh doanh.<\/li>\n<li>Sinh vi\u00ean ng\u00e0nh Kinh t\u1ebf.<\/li>\n<li>Sinh vi\u00ean ng\u00e0nh Qu\u1ea3n l\u00fd.<\/li>\n<li>Sinh vi\u00ean ng\u00e0nh S\u1ea3n xu\u1ea5t v\u00e0 v\u1eadn h\u00e0nh.<\/li>\n<li>Sinh vi\u00ean mu\u1ed1n c\u1ee7ng c\u1ed1 ki\u1ebfn th\u1ee9c v\u1ec1 h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng.<\/li>\n<li>Sinh vi\u00ean c\u1ea7n luy\u1ec7n t\u1eadp c\u00e2u h\u1ecfi tr\u1eafc nghi\u1ec7m.<\/li>\n<li>Sinh vi\u00ean c\u1ea7n ki\u1ec3m tra v\u00e0 \u0111\u1ed1i chi\u1ebfu \u0111\u00e1p \u00e1n.<\/li>\n<li>Sinh vi\u00ean chu\u1ea9n b\u1ecb ki\u1ec3m tra gi\u1eefa k\u1ef3.<\/li>\n<li>Sinh vi\u00ean chu\u1ea9n b\u1ecb thi k\u1ebft th\u00fac h\u1ecdc ph\u1ea7n.<\/li>\n<li>Ng\u01b0\u1eddi h\u1ecdc c\u1ea7n t\u00e0i li\u1ec7u h\u1ed7 tr\u1ee3 \u00f4n t\u1eadp, \u00f4n thi hi\u1ec7u qu\u1ea3.<\/li>\n<\/ul>\n<h2>L\u01b0u \u00fd khi s\u1eed d\u1ee5ng t\u00e0i li\u1ec7u<\/h2>\n<p>T\u00e0i li\u1ec7u \u0111\u01b0\u1ee3c cung c\u1ea5p nh\u1eb1m h\u1ed7 tr\u1ee3 h\u1ecdc t\u1eadp, luy\u1ec7n t\u1eadp v\u00e0 \u00f4n thi.<\/p>\n<p>T\u00e0i li\u1ec7u \u0111\u00e1p \u00e1n tr\u1eafc nghi\u1ec7m kh\u00f4ng thay th\u1ebf gi\u00e1o tr\u00ecnh, b\u00e0i gi\u1ea3ng, \u0111\u1ec1 c\u01b0\u01a1ng h\u1ecdc ph\u1ea7n, ti\u00eau chu\u1ea9n ch\u1ea5t l\u01b0\u1ee3ng ho\u1eb7c c\u00e1c t\u00e0i li\u1ec7u ch\u00ednh th\u1ee9c c\u1ee7a c\u01a1 s\u1edf \u0111\u00e0o t\u1ea1o.<\/p>\n<p>Ng\u01b0\u1eddi h\u1ecdc n\u00ean t\u1ef1 l\u00e0m c\u00e2u h\u1ecfi tr\u01b0\u1edbc khi xem \u0111\u00e1p \u00e1n v\u00e0 \u0111\u1ed1i chi\u1ebfu nh\u1eefng n\u1ed9i dung ch\u01b0a ch\u1eafc ch\u1eafn v\u1edbi gi\u00e1o tr\u00ecnh, b\u00e0i gi\u1ea3ng v\u00e0 t\u00e0i li\u1ec7u do gi\u1ea3ng vi\u00ean cung c\u1ea5p.<\/p>\n<p>Kh\u00f4ng n\u00ean ch\u1ec9 h\u1ecdc thu\u1ed9c \u0111\u00e1p \u00e1n. C\u00e1c n\u1ed9i dung nh\u01b0 TQM, PDCA, ki\u1ec3m so\u00e1t qu\u00e1 tr\u00ecnh, bi\u1ec3u \u0111\u1ed3 ki\u1ec3m so\u00e1t, chi ph\u00ed ch\u1ea5t l\u01b0\u1ee3ng, ISO v\u00e0 Six Sigma c\u1ea7n \u0111\u01b0\u1ee3c hi\u1ec3u trong b\u1ed1i c\u1ea3nh qu\u1ea3n l\u00fd th\u1ef1c t\u1ebf v\u00e0 th\u00f4ng qua b\u00e0i t\u1eadp \u00e1p d\u1ee5ng.<\/p>\n<p>C\u00e1c ti\u00eau chu\u1ea9n, m\u00f4 h\u00ecnh, thu\u1eadt ng\u1eef, ch\u1ec9 s\u1ed1 n\u0103ng l\u1ef1c qu\u00e1 tr\u00ecnh v\u00e0 c\u00f4ng th\u1ee9c th\u1ed1ng k\u00ea c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c tr\u00ecnh b\u00e0y kh\u00e1c nhau t\u00f9y gi\u00e1o tr\u00ecnh ho\u1eb7c phi\u00ean b\u1ea3n ti\u00eau chu\u1ea9n. V\u1edbi c\u00e2u h\u1ecfi ph\u1ee5 thu\u1ed9c v\u00e0o m\u1ed9t ti\u00eau chu\u1ea9n, c\u00f4ng th\u1ee9c, h\u1ec7 s\u1ed1 ho\u1eb7c ng\u01b0\u1ee1ng c\u1ee5 th\u1ec3, c\u1ea7n \u01b0u ti\u00ean t\u00e0i li\u1ec7u ch\u00ednh th\u1ee9c \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong h\u1ecdc ph\u1ea7n.<\/p>\n<p>N\u1ed9i dung t\u1ed5ng quan trong b\u00e0i gi\u1edbi thi\u1ec7u \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng theo ki\u1ebfn th\u1ee9c ph\u1ed5 bi\u1ebfn v\u1ec1 Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng, kh\u00f4ng \u0111\u01b0\u1ee3c coi l\u00e0 \u0111\u1ec1 c\u01b0\u01a1ng ch\u00ednh th\u1ee9c c\u1ee7a m\u1ed9t h\u1ecdc ph\u1ea7n c\u1ee5 th\u1ec3 t\u1ea1i \u0110\u1ea1i h\u1ecdc Qu\u1ed1c gia H\u00e0 N\u1ed9i.<\/p>\n<h2>K\u1ebft lu\u1eadn v\u1ec1 Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng VNU<\/h2>\n<p>Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng VNU \u2013 \u0110\u00e1p \u00e1n tr\u1eafc nghi\u1ec7m \u0110\u1ea1i h\u1ecdc Qu\u1ed1c gia H\u00e0 N\u1ed9i (File DOCX 218 trang) l\u00e0 t\u00e0i li\u1ec7u h\u1ed7 tr\u1ee3 sinh vi\u00ean luy\u1ec7n t\u1eadp c\u00e2u h\u1ecfi, ki\u1ec3m tra \u0111\u00e1p \u00e1n, h\u1ec7 th\u1ed1ng h\u00f3a ki\u1ebfn th\u1ee9c v\u00e0 h\u1ed7 tr\u1ee3 \u00f4n t\u1eadp, \u00f4n thi hi\u1ec7u qu\u1ea3.<\/p>\n<p>T\u00e0i li\u1ec7u ph\u00f9 h\u1ee3p \u0111\u1ec3 r\u00e0 so\u00e1t c\u00e1c nh\u00f3m ki\u1ebfn th\u1ee9c nh\u01b0 kh\u00e1i ni\u1ec7m ch\u1ea5t l\u01b0\u1ee3ng, qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng, ki\u1ec3m so\u00e1t v\u00e0 \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng, TQM, chi ph\u00ed ch\u1ea5t l\u01b0\u1ee3ng, c\u00f4ng c\u1ee5 qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng, SPC, PDCA, Kaizen, 5S, Six Sigma, h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng, \u0111\u00e1nh gi\u00e1 n\u1ed9i b\u1ed9 v\u00e0 qu\u1ea3n l\u00fd nh\u00e0 cung c\u1ea5p.<\/p>\n<p>Vi\u1ec7c k\u1ebft h\u1ee3p t\u00e0i li\u1ec7u tr\u1eafc nghi\u1ec7m v\u1edbi gi\u00e1o tr\u00ecnh, b\u00e0i gi\u1ea3ng, \u0111\u1ec1 c\u01b0\u01a1ng h\u1ecdc ph\u1ea7n, b\u00e0i t\u1eadp th\u1ed1ng k\u00ea v\u00e0 t\u00ecnh hu\u1ed1ng qu\u1ea3n tr\u1ecb gi\u00fap ng\u01b0\u1eddi h\u1ecdc hi\u1ec3u r\u00f5 h\u01a1n c\u00e1ch x\u00e2y d\u1ef1ng, ki\u1ec3m so\u00e1t v\u00e0 c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng trong t\u1ed5 ch\u1ee9c, h\u1ea1n ch\u1ebf vi\u1ec7c ch\u1ec9 ghi nh\u1edb \u0111\u00e1p \u00e1n m\u1ed9t c\u00e1ch m\u00e1y m\u00f3c.<\/p>\n<p>\ud83d\udc41 Xem tr\u01b0\u1edbc kho\u1ea3ng 20\u201330% n\u1ed9i dung.<\/p>\n<p>\ud83d\udcb3 Thanh to\u00e1n thu\u1eadn ti\u1ec7n qua VNPAY.<\/p>\n<p>\ud83d\udce5 Nh\u1eadn file DOCX \u0111\u1ea7y \u0111\u1ee7 218 trang sau khi thanh to\u00e1n th\u00e0nh c\u00f4ng.<\/p>"},"_links":{"self":[{"href":"https:\/\/docx247.com\/en\/wp-json\/wp\/v2\/product\/8650","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/docx247.com\/en\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/docx247.com\/en\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/docx247.com\/en\/wp-json\/wp\/v2\/comments?post=8650"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/docx247.com\/en\/wp-json\/wp\/v2\/media\/8480"}],"wp:attachment":[{"href":"https:\/\/docx247.com\/en\/wp-json\/wp\/v2\/media?parent=8650"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/docx247.com\/en\/wp-json\/wp\/v2\/product_brand?post=8650"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/docx247.com\/en\/wp-json\/wp\/v2\/product_cat?post=8650"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/docx247.com\/en\/wp-json\/wp\/v2\/product_tag?post=8650"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}